Dialock LTD Opiniones 

241
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Top-notch service! It is rare to find this level of craftsmanship these days. The lock on my 20-year-old door was acting up, and I was bracing myself for a massive bill to replace it. Thank... Ver más

Valorada con 5 estrellas sobre 5

Very quick turnaround on Stephens day. Door wouldn't open from outside. Technician was friendly and very competent. Let us know that it looked like we had an attempted break in which had broken mechan... Ver más

Valorada con 5 estrellas sobre 5

Janis saved the day, or night last night - a mislaid key meant we were locked out in the cold. He arrived within the declared time, worked tirelessly until he got us inside & couldn’t have been kinder... Ver más

Valorada con 5 estrellas sobre 5

Five star experience from start to finish. The communication from Rita via phone and email was very friendly, fast and accommodating. Alexandre the technician was extremely polite, competent and did a... Ver más

Información sobre la empresa

  1. Cerrajero
  2. Servicio de cerrajería de emergencia
  3. Servicio de duplicación de llaves
  4. Proveedor de cerraduras

Escrito por la empresa

Emergency and non emergency 24/7 locksmith service in Dublin and surrounding areas


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

241 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(241)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. We were locked out and Alexandar came and got us back inside straight away. Made a big difference to our day.

Brian, Lucan

7 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent, prompt and friendly service

Yanis just came out to me and saved me and got me sorted. I was locked out (my own dopey fault) and I had no keys or wallet on me and I called and within 30 minutes Yanis was here and I'm back inside.

Thank you very much Yanis.

12 de junio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Claim to have 25 to 30 min response *Edit: 13/06*

Claim to have 25 to 30 min response. More like 2.5 hours.... poor communication. Unfriendly technician. Shy away from accountability. Unresourcefull. And expensive.
*** Edit Note ***
Lisa is an asset.
She came back to me with a sincere apology & mitigation. They refunded me 50% of the fee paid and implimenting procedures to ensure this does not happen all that often.
I am changing my rating purely based on Lisa's service. It must be noted, that the service on the day is still only worth the initial 1 star. Hopefully this does not happen again.

2 de junio de 2024
Opinión espontánea
Logotipo de Dialock LTD

Respuesta de Dialock LTD

Hello Martinus,

Thank you for your review. Would you be so kind to check your email please, I have emailed you yesterday to further investigate this case and hopefully find a satisfactory solution for you. Thank you

Kind regards,
Lisa

Valorada con 5 estrellas sobre 5

Janis C was amazing

I got locked out of my house and Janis C arrived 45 mins as promised and after I paid online. He worked at the lock that I didn’t have a key for for over an hour trying a few solutions until he got it sorted. Very grateful to him and the great service of this company. Highly recommended

25 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

24/7 Don’t waste your time

After ringing non stop, eventually, I got a response. Only to be told a tech not available for cars till after 9am! Don’t promote 24/7 service! When it takes nearly 1hr to pick up the phone. Sounded more like a call centre to me, you could hear the phone been diverted twice! Shocking!! You were recommended to us by another lock smith that wasn’t working tonight! Take your 24/7 down!

23 de mayo de 2024
Opinión espontánea
Logotipo de Dialock LTD

Respuesta de Dialock LTD

Hello Lisa,

Thanks for your review. First of all please accept my apologies for any inconvenience caused.
I have previously requested more information that I can contact you by so I could more thoroughly investigate what had happened, but unfortunately never received a response and I could not find your details on our system, which also leads me to believe it may have been a different company you used as our calls never get diverted and are always picked up straight away once a call comes through. Please could you provide more details such as your phone number or email so I can do an investigation into this case, otherwise, if it was not us you called, the above review would unfairly degrade our reputation. Thank you in advance for your understanding

Kind regards,
Lisa

Valorada con 4 estrellas sobre 5

Broken Barrel fixed in 20 minutes

Hi,we had a great experience, Janis came and fixed our broken lock. He advised us on a better lock system with a 10-year guarantee, especially with little ones in the house. It meant it would be a lot safer and save us money over time. Extremely nice and didn't rush us into any decision. Was all done in 20 mins.

2 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be careful with this company

The person in the office I spoke to asked me to send photos in advance of the locksmith arriving, she reviewed the photos and assured me that the Engineer could solve my problem. When the Engineer arrived he reassured me that he could open my safe. As a result I let him start the work. After 30 minutes of huffing and blowing he left my premises. He destroyed my safe and couldn't open it. He eventually admitted that he didn't know what he was doing and apologized. He has caused irreparable damage and I've had to engage another company to try help me.

2 de abril de 2024
Opinión espontánea
Logotipo de Dialock LTD

Respuesta de Dialock LTD

Hi Jim,

First of all we would like to apologise for any inconvenience caused in this matter. I have done a small investigation and we would like to find a solution for you in this case, as you can see from our reviews on Trustpilot we greatly value our reputation and hard earned rating from satisfied customers.
We only found out that you are unhappy from this review, as I understand nobody called the office to express any dissatisfaction, therefore I ask you to please reach out to us at contact@locksmithservice.ie with some more details of what happened and we will be glad to offer a solution that will hopefully solve this.

Kind regards,
Lisa
Dialock Ltd

Valorada con 5 estrellas sobre 5

Dublin 7, 29 March 2024

Requested a call-out from Dialock for a problem with the back door in my home. The lady who responded to my email- Rita- was very professional. Thomas came on the Friday morning as promised, and clearly explained what was needed to fix the problem. Very quick, efficient and friendly service and I would happily use Dialock again in the future. Thank you!

29 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Locksmith Service actually is 24/7 and answers

After ringing a couple of “24/7” locksmiths in Dublin still awaiting a call back !! I found this locksmith went on the live chat was sorted with a locksmith within minutes .Janis C arrived on time, explained everything he was doing and had it all sorted within 20 minutes. Excellent Service could not recommend highly enough.

9 de marzo de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Quote didn't include VAT.

Good service, but not totally upfront about costs. Despite obviously not being a business premises I was given a quote without VAT. Possibly confused and they thought they were operating in New York state.

8 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We lost the house key on a night out…

We lost the house key on a night out tonight. We called these guys and Janis was here within 30 min. Our lock was changed and we could get back into the house 😆 Thank you for a prompt response.

4 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Our key broke in the lock and it was lashing rain. Janis C arrived promptly and was a pleasure to deal with and had us back in the house within a few minutes. Highly recommended

14 de febrero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Very quick service, costly with spares

Very quick service, but very costly for spares. If you could organize the spares yourself, I highly recommend this team.

27 de enero de 2024
Opinión espontánea
Logotipo de Dialock LTD

Respuesta de Dialock LTD

Hello Manas,

Thanks for leaving a feedback. I have tried to request information from yourself but unfortunately you haven’t responded - are you sure it was us who provided the service and was this for a locksmith call out? I can’t seem to find any of your details on the system and from what you have written it doesn’t sound like us as we do organise all the parts fitted by ourselves and technicians carry them to each job in their vans. Please could you confirm whether this review was for a locksmith call out and whether it was provided by us - Dialock Ltd.
If this is about a different business and service, please delete the above review as it degrades our hard earned rating and is misleading for future customers.

Kind regards,
Lisa
Dialock Team

Valorada con 5 estrellas sobre 5

Janis c (absolutely flew it)

The locksmith absolutely flew it and we got into our house within 5 minutes of janis arriving. He was also extremely friendly and jovial and wished us a happy Christmas

25 de diciembre de 2023
Opinión espontánea

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