Lockstation Opiniones 

535
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered 11 items online and received only four unable to contact anyone via the phone as this is constantly just hung up and when I emailed I just got a response they were opening an investigation!!... Ver más

Valorada con 5 estrellas sobre 5

I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Ver más

Valorada con 4 estrellas sobre 5

Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered from here as one of the few companies that has proper measurements of the locks on it's site. Quick delivery and refundable as my lock wasn't in that ridiculous plastic packaging which once... Ver más

Información sobre la empresa

  1. Servicios a domicilio

Información proporcionada por diversas fuentes externas

Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

535 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(535)

60 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great to deal with, highly recommended.

Great to deal with, turned around an additional request I had quickly across multiple parts of the company with no fuss and timely handover between internal people. I will use again if I need anything in this area and I'd *Highly Recommended* them.

28 de mayo de 2024
Valorada con 5 estrellas sobre 5

Great

Great, had the lock barrel I needed to replace my old one, I fitted it myself, it is now working very well.
Quick delivery. Good price.

25 de abril de 2024
Valorada con 5 estrellas sobre 5

I got exactly what I required and to…

I got exactly what I required and to avoid a mistake I spoke to someone at the company who quickly gave me answers to my questions. They were very easy to contact - no waiting in a queue for 30 minutes.

26 de febrero de 2024
Valorada con 1 estrellas sobre 5

Lock was not working nor fit for…

Lock was not working nor fit for purpose and because it had been opened when the job was booked in for fitting which was after the 7 days permitted, the company would not replace for another lock. I wasn't even asking for a refund. Very poor response and will not be using again.

4 de marzo de 2024
Opinión espontánea
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Respuesta de Lockstation

Dear Natalie Curtis,

Thank you for taking your time to write a review.

Firstly, we would like to apologise that you have felt as though a 1 star review is necessary from the service received.

We do try our best to sort out any issues our customers may have, however if something is reported after 6 weeks unfortunately in this case our hands were tied.

The problem you reported is not something we have ever had before and would of needed to be raised with the manufacturer, but as you state this was an issue with the item from the day received it needed to be reported then, not weeks after.

Our returns team are very lenient with timeframes but within reason.

Regards,
Kirsty

Valorada con 5 estrellas sobre 5

Excellent Customer Service & Products - Will use again!

I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to have the key/blade cut from a photo provided, perfect entire replacement for the broken flip mechanism in my original key! Don't buy a cheap solution from eBay, like I did initially, that has now gone in the bin. The Keystation option including key/blade cut was less than £5 more. Highly recommend.

28 de febrero de 2024
Opinión espontánea

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