Lola's - Lola's LiverPool St Opiniones 

188
TrustScore: 4.5 sobre 5

4,5

Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We are a BIG fan of Lola cupcakes. They are very innovative and bold with their flavors and none of the flavors ever disappointed us. Thery are located very conviniently at underground stations for me... Ver más

Valorada con 5 estrellas sobre 5

Absolutely love the cupcakes! I buy frequently now, a mix of vegan and non vegan, for my family. All delicious! It’s difficult to choose! Any flavour is delicious! Very polite , pleasant and profe... Ver más

Valorada con 3 estrellas sobre 5

Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The cake was absolutely delicious! I purchased a chocolate fudge cake from Lola’s cupcakes and all the guests at the party commented how tasty, moist and full of flavour it was. Thanks so much. W... Ver más


Información sobre la empresa

  1. Pastelería
  2. Panadería
  3. Tienda de cupcakes
  4. Servicio de pedidos de comida online
  5. Servicio de takeaway
  6. Panadería para bodas

Sobre Lola's - Lola's LiverPool St

Escrito por la empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito por la empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Información de contacto

  • Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, Reino Unido

  • +44203 966 8927

4,5

Excelente

TrustScore: 4.5 sobre 5

188 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(188)

5899 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Very poor behaviour from staff

Very poor behaviour from staff. Went to pickup an order and theyd sent an email we hadn’t seen an hour before that it was cancelled. Should not advertise the items if they do not have it in the first place. Upon showing the email cancellation and dissapointment, one of them started to snicker and laugh at the back, starting to chat badly about us as we turned away. Confronted them why they found it funny and a middle class man stood up for them and pretended they were greeting him (obviously they were not). It’s unprofessional and meant to be a luxury food brand. Need to hire staff with better manners and ways of dealing with situations like this. These were meant to be for visiting my grandma.

4 de noviembre de 2022
Opinión espontánea
Logotipo de Lola's - Lola's LiverPool St

Respuesta de Lola's - Lola's LiverPool St

Hello,
Thank you for taking the time to leave your review.
I am very sorry to hear about this situation.
Some of our stores do offer cupcakes at a discounted rate towards the end of the day via the Too Good To Go app, however they are able to cancel this order with a full refund within an hour of the collection time should they need to.
I am very sorry for any disappointment that may have been caused.
If you would like to discuss this further with us, please feel free to get in touch via email at hello@lolascupcakes.com.
We look forward to hearing from you,
Greta

Valorada con 5 estrellas sobre 5

Delicious vegan Red velvet cake

Ordering process was super easy, I was able to pick up the cake on my chosen day from Liverpool Street Underground station. The cake, although small was delicious and would easily server 4-6, you don't need a huge slice as it is so filling. The rich 'buttercream' filling was generous and wasn't overly sweet, the red velvet cake was still moist the next day. I'd definitely order again!

9 de abril de 2022
Valorada con 5 estrellas sobre 5

Branded cupcakes for office celebration

Needed branded cupcakes for an office celebration and Lola's photo cupcakes worked out well for the purpose. The online order process was efficient and quick, allowing me to upload the image I wanted as part of the order. Later, a few days before the order, a question about allergens was swiftly answered by their customer service team. Order pick-up from their kiosk was prompt and very friendly.

28 de marzo de 2022
Valorada con 5 estrellas sobre 5

The cake was amazing

The cake was amazing ! Everyone said it’s the best cake they have ever tasted. Am I the only person so impressed also by the cute postman pat van and super nice delivery man. The van is even covered in their colourings and logo making the whole experience absolutely 5 star will be using them again

27 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

OH WOW !!

This is the second time that I've ordered a birthday cake from Lola's and I can honestly say that I wont be buying cakes from anywhere else.
From the super easy ordering on the website to the very lovely guy at the Lola's stand at Liverpool Street Station to the actual eating of one of the best cakes that we have eaten in a long, long time ... that's why I give Lola's a well deserved 5 *****

1 de febrero de 2022
Valorada con 1 estrellas sobre 5

22nd Jan rude service

Never had an issue with purchasing from you before. However the person at your Liverpool St station rang me while I was on my way to collect my cake to ask if I was coming two hours before the allotted time I was given because you’d sold out. I assume she was happy to sell a cake I had already paid for and that was personalised. I said I was coming she was quite rude and cut me off when I was speaking. I got to the station, the shutters were down and I was met with the most miserable person in the smallest gap to pick up my cake. Not the experience I expected.

27 de enero de 2022
Logotipo de Lola's - Lola's LiverPool St

Respuesta de Lola's - Lola's LiverPool St

Hi,

I'm so sorry to hear about this.

This does not sound at all like our usual service so I am very sorry you experienced this. I will be passing this on to the store manager so this can be looked into internally and ensure this doesn't happen in future.

I will be in touch shortly to discuss this a little further with you.

I hope to hear from you soon,

Valorada con 4 estrellas sobre 5

Nice birthday cake

Nice birthday cake, decorated really nicely. Will buy from again.

23 de enero de 2022
Logotipo de Lola's - Lola's LiverPool St

Respuesta de Lola's - Lola's LiverPool St

Hi,

Thank you for your feedback.

I'm so sorry to hear about this.

This does not sound like our usual standard in any way so I will be in touch shortly to discuss this a little further with you.

However, I would like to assure you, all of our cakes are baked fresh for the date of delivery/collection as this is a company policy of ours.

I hope to hear from you soon,

Nikky

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