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Lola's - Lola's Selfridges Birmingham Opiniones 

872
•
TrustScore: 4.5 sobre 5

4,5

Pastelería
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Selfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB

•
+44121 643 2004

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The cake was amazing. My step son's favourite and worth every penny. Delivery was fast, good communication and arrived beautifully boxed. Second time we have ordered this cake and it was just as amazi... Ver más

Valorada con 5 estrellas sobre 5

The quality remains as excellent and fresh as ever, and I have been a loyal customer of Lola's Cupcakes for many years. I recently purchased a birthday cake for my son's 15th birthday; he is a great f... Ver más

Valorada con 5 estrellas sobre 5

The gluten-free cake was soft and moist and very chocolatey. Ordering online was not too hard and the collection was efficient.

Valorada con 5 estrellas sobre 5

The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... Ver más

Información sobre la empresa

  1. Pastelería
  2. también en la categoría
  3. Panadería
  4. Panadería para bodas
  5. Servicio de pedidos de comida online
  6. Servicio de takeaway
  7. Tienda de cupcakes

Sobre Lola's - Lola's Selfridges Birmingham

Escrito por la empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito por la empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Información de contacto

  • Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Reino Unido

  • +44121 643 2004

4,5

Excelente

TrustScore: 4.5 sobre 5

872 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(872)

5792 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and an excellent…

Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definitely be using them again!

18 de agosto de 2026
Valorada con 4 estrellas sobre 5

I had a lovely red velvet cake on my…

I had a lovely red velvet cake on my birthday treat to London, unfortunately my birthday was the next day, so I wasn’t allowed my birthday cake, I had to get it with my points, I don’t live near London or a Lola’s I only buy from London when I come there so I wasn’t allowed a bit disappointed x

8 de agosto de 2026
Valorada con 1 estrellas sobre 5

Both cupcakes I purchased were smushed…

Both cupcakes I purchased were smushed and one was a birthday cupcake

30 de julio de 2026
Logotipo de Lola's - Lola's Selfridges Birmingham

Respuesta de Lola's - Lola's Selfridges Birmingham

Hello Sapna,

Thank you for taking the time to leave your feedback about your recent visit in store with us.

I am sorry to hear that your cupcakes were smushed/damaged. Our cupcakes are very fragile and our teams in store are trained to handle and package these appropriately in boxes made specifically for its size, so we are sorry they were not in perfect condition.

We do apologise that this experience fell short of our usual standards and will be sure to log this directly with the store.

If you would like to discuss your feedback further with our team directly please do reach out to us directly at hello@lolascupcakes.com so we can assist you further with this.

Valorada con 2 estrellas sobre 5

I ordered a astronaut cake in chocolate…

I ordered a astronaut cake in chocolate flavour. The outlook design was absolutely beautiful however, I was really disappointed with the taste. The cake had a burnt flavour, which made it unpleasant to eat. Unfortunately, none of us enjoyed it.

22 de julio de 2026
Logotipo de Lola's - Lola's Selfridges Birmingham

Respuesta de Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for your feedback.

We're truly sorry to hear that the taste of the chocolate cake did not meet your expectations and that you found it to have a burnt flavor.

Our cakes are always prepared fresh using high quality ingredients to ensure the best experience and it does not sound up to our standers.

We appreciate you bringing this to our attention.

I will be in touch shortly via email to discuss this in more detail.

Best wishes,
Marta

Valorada con 5 estrellas sobre 5

Everything was great all round

Ordering was very quick and simple, as a last minute order it was fulfilled quickly and correctly. Cake tasted amazing with lots and lots of compliments, highly recommend.

20 de julio de 2026
Valorada con 5 estrellas sobre 5

The best cakes ever

The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to the team at Lola’s Birmingham for helping us load the cake and 10 boxes of cupcakes into the car to get home safely- the staff were so helpful and polite.

Thank you Lola’s for making the best cakes ever and for making our day so special!

19 de julio de 2026
Valorada con 5 estrellas sobre 5

Amazing cakes

My most favourite cakes in the UK. Always fresh and tasty. I highly recommend their blackforest and red velvet flavours.

15 de julio de 2026

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