Lola's - Lola's Selfridges Birmingham Opiniones 

854
TrustScore: 4.5 sobre 5

4,6

Selfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Delicious cakes delivered as promised for a special birthday. A big thank you, everybody loved them. I will be ordering again

Valorada con 5 estrellas sobre 5

Excellent service and an excellent gender reveal cake. It was delicious and very well presented. It looked even better in real life than in the photos. I’m so glad we went with Lola’s and will definit... Ver más

Valorada con 5 estrellas sobre 5

The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... Ver más

Valorada con 4 estrellas sobre 5

Great cakes, never disappoint, we get them for all the family birthdays. My only quibble is that the delivery charges are high. The delivery service is good when we've used it (you can also pick up at... Ver más


Información sobre la empresa

  1. Pastelería
  2. Panadería
  3. Tienda de cupcakes
  4. Servicio de pedidos de comida online
  5. Servicio de takeaway
  6. Panadería para bodas

Sobre Lola's - Lola's Selfridges Birmingham

Escrito por la empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito por la empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Información de contacto

  • Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Reino Unido

  • +44121 643 2004

4,6

Excelente

TrustScore: 4.5 sobre 5

854 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(854)

5835 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Not worth it.

Cake was not worth it to be completely honest. Undersized with stale cinnamon buns and dry sponge that tasted more like a carrot cake with a bit of cinnamon in it. Overall pretty underwhelming.

19 de enero de 2026
Logotipo de Lola's - Lola's Selfridges Birmingham

Respuesta de Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to give us your feedback. I am very sorry for any disappointment experienced on this occasion.

I can assure you that all cakes are freshly baked and prepared for the delivery/collection date chosen.

We do recommend cakes are allowed to come up to room temperature before serving to ensure the cake is consumed at its best.

I will note your comments with regards to the flavour of the cake.

If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com

Kind regards,

Valorada con 5 estrellas sobre 5

Always great

Always great, its a vegan cake but ignoring that its still my favourite bar the mango passionfruit cupcake, wish they did that as a permanent cake which was the diwali special, absolutely amazing, definitely the best.

19 de enero de 2026
Valorada con 5 estrellas sobre 5

Quality at a good price

The cake that We ordered was a frozen theme and was amazing, the cake was good quality and well presented in a sturdy box.
My only issue is that its collection only in our area so We had a 30 miles round trip to the bullring in Birmingham Selfridges but I would still order another cake through Lola's.

24 de enero de 2026
Valorada con 5 estrellas sobre 5

More than worth it.

Apart from the cake being delightful, customer service was unmatched when I had to rearrange my delivery date. Top tier cakes and service. More than worth the fair price for a beautiful cake.

13 de enero de 2026
Valorada con 2 estrellas sobre 5

I went to lolas they couldn't find my…

I went to lolas they couldn't find my account. So annoying, standing around them not knowing what to do including manager. Plus the cupcakes are over rating, you could get better tasty cupcakes elsewhere. Taste not all that. Noting to wow for.

19 de enero de 2026
Logotipo de Lola's - Lola's Selfridges Birmingham

Respuesta de Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for getting in touch with us today.

I'm sorry to hear that our store team had difficulty with verifying your Love Club account information and that you did not find cupcakes that you purchased in store to live up to our usual experience.

We are always seeking to delivery an experience that goes above and beyond in both our service and with our fresh baked hand crafted treats.

I will be sure to pass your feedback experience to the relevant teams at our shop and our bakery to review further.

If you would like to discuss your experience with us further, please do not hesitate to get in touch with us directly at hello@lolascupcakes.com.

Kind regards,

Valorada con 5 estrellas sobre 5

Delicious

Amazing tasting cakes and excellent customer service from the store in Birmingham Selfridges, made sure to find a compromise when I wasn’t able to have a specific design of cake in advance of a birthday party (due to the gluten free baker only being able to design specific cakes)

17 de enero de 2026
Valorada con 5 estrellas sobre 5

Amazing brand

Amazing brand. I've ordered the exact same cake 4 years in a row for my birthday, and I've never been disappointed

10 de enero de 2026
Valorada con 3 estrellas sobre 5

Sickly sweet. Has the recipe changed?

Has the recipe changed? We used to get them quite often when we were living in London. However, we’ve not had them since 2023, when we moved to Manchester (no nearby stores). We recently bought a few from their Birmingham store and they were awfully and sickly sweet. Not a lot of taste other than very sugary.

11 de enero de 2026
Opinión espontánea
Logotipo de Lola's - Lola's Selfridges Birmingham

Respuesta de Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking the time to leave us a review.

I am so sorry you found the item bought to be sickly sweet and not what you remembered from before.

We are always evolving and trying to make our recipes better, we will pass on your feedback about the sweetness.

If you prefer items to be less sweet we do recommend our cream cheese items as they need less sugar in their recipe.

I hope this helps and you might try us again.

Best wishes,

Alice

Valorada con 5 estrellas sobre 5

Delicious 😋

Another delicious cake from Lola’s (chocolate heaven) 😋 we have ordered from them for a few years now as they have a great range of cake’s full of flavour & look the part. My personal favourite has to be the Eton mess 🥰 and as for deliveries they have always been on time no issues. I would definitely recommend. Blessings

9 de enero de 2026
Valorada con 5 estrellas sobre 5

Amazinh gluten free cakes in England

Ahhh I love Lola's gluten free cupcakes..they are amazing specially cookies and creams ones..this time i tried carrot cake and that was soooo good too...I can have them every single day and never get tired of eating them..but have to be careful with weight too🥲

8 de enero de 2026
Valorada con 1 estrellas sobre 5

Mouldy Cake

The cake we ordered had mould on the fruit, all the strawberries were mouldy and smelt terrible. Was very disappointed considering we ordered way in advance and collected on the day we ordered it for.

20 de diciembre de 2025
Logotipo de Lola's - Lola's Selfridges Birmingham

Respuesta de Lola's - Lola's Selfridges Birmingham

Hi Safia,

Thank you for taking the time to leave your review.

We are very sorry to hear the fruit on your cake had mould. This doesn't reflect our usual high quality and we understand your disappointment.

I want to reassure you we source our fruit daily from a local market for the best quality and freshness.

I can't see any correspondence on this from you so please email our team on hello@lolascupcakes.com and we can look into this further.

Kind regards,
Shona

Valorada con 3 estrellas sobre 5

My Gluten Free Cupcakes

I love LOLA'S GLUTEN FREE cakes, but, this time both cakes had after taste. And made me a little sick. This is why I gave 3*'s.

Being ceoliac, it was difficult to find good GF Cakes. And, now it looks like still difficult to find Gluten Free Cakes.

29 de diciembre de 2025
Logotipo de Lola's - Lola's Selfridges Birmingham

Respuesta de Lola's - Lola's Selfridges Birmingham

Hello,

Thank you for taking your time to share your feedback with us.

We are very sorry to hear that the Gluten Free cupcakes you purchased from us recently had a different taste from your usual experience.

We will be sure to pass this information on to the relevant teams to review further and to investigate if we can trace any other reports from the same batch to ensure that we can address if there were any issues or if there is anything we can do to improve on this experience for the future.

If you would like to discuss your experience with our team directly, please get in touch with us directly at hello@lolascupcakes.com.

Kind regards,

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