I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... Ver más
Localización
Cambiar localizaciónWaterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB
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Consulta las opiniones de los clientes
Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... Ver más
The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... Ver más
First time ordering cakes from Lola’s but won’t be the last! From ordering through to collection, the process was seamless. Then to the actual eating .. oh wow! Absolutely delicious cakes - vanilla an... Ver más
Información sobre la empresa
- Pastelería
- también en la categoría
- Panadería
- Panadería para bodas
- Servicio de pedidos de comida online
- Servicio de takeaway
- Tienda de cupcakes
Sobre Lola's - Lola's Waterloo
Escrito por la empresa
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Escrito por la empresa
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Información de contacto
Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, Reino Unido
- +44203 318 1629
4,2
Muy bueno
200 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Got some gender reveal cupcakes
Got some gender reveal cupcakes with them and everything went smoothly and they were so kind the whole time. Plus the cupcakes were delicious too of course
17 de junio de 2023
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Received text advising cake had been…
Received text advising cake had been delivered to pick up point. Sales assistants very cheerful and helpful. Cake was delicious and very pretty. Birthday girl was delighted.
6 de mayo de 2023
Respuesta de Lola's - Lola's Waterloo
Hi Linda,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
10/10 service as per usual :)
26 de abril de 2023
21st Birthday Disaster Averted
I ordered a 5" cake for collection, and when I arrived I didn't realise how small it was. A lovely lady named Mia helped me choose some delicious cupcakes to serve with my cake, and her recommendations were amazing! She was extremely friendly, and efficient, and I am so glad and thankful for her help in making my 21st Birthday memorable. Thank you Mia!!!
26 de abril de 2023
Probably the best thing I've ever tried…
Probably the best thing I've ever tried in my life
20 de abril de 2023
Opinión espontánea
Excellent experience
11 de abril de 2023
Respuesta de Lola's - Lola's Waterloo
Hi Mica,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Perfect cake
Very easy to order and collect. We ordered the red velvet, and it was very very good. Not sickeningly sweet like others. Also loved that there are different sizes of cakes available. We got the 5” cake, and was the perfect size for us. Hate ordering a huge size and end up with so much leftover.
11 de abril de 2023
Respuesta de Lola's - Lola's Waterloo
Hi G,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
The service was exceptional
The service was exceptional, Prompt and politeness.The detailing on the cake and the flavours complemented each other. Last minute order with absolutely no issues.
8 de febrero de 2023
Awesome Cake & Service
User friendly online service. Love that I could pick up fresh at a nearby store. Upon arrival Lola's had my cake all ready to go. I appreciated the text/email reminders. Hubby loved the quality of his black forest cake. He has always loved BF and highly recommends this one. We will return and buy more cakes in the future. Cant wait to try additional options offered that we have not yet. Thanks again!!!!
1 de abril de 2023
Great quality ingredients
Great quality ingredients. Love the low sugar element, wish there were more vegan gluten free options. I had to transport these cupcakes on my moped. My cupcakes always fall out of their placements in the box.. So when I get home it's a bit messy.. It would be useful to have a cupcake shaped lid that could be inserted inside the box to make sure they don't come loose out of their placements.
17 de marzo de 2023
Respuesta de Lola's - Lola's Waterloo
Hi Martin,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
It was a 50th Birthday Cake during our…
It was a 50th Birthday Cake during our trip to London. Amazing Service, Amazing Quality & Value for Money. 5***** Service All Round. Oh the cake was absolutely beautiful.
5 de marzo de 2023
Everything was great
Everything was great. The cupcakes were delicious and service was also very smooth! Huge fan of Lola’s
19 de febrero de 2023
Respuesta de Lola's - Lola's Waterloo
Hi customer,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Very accommodating
My absolute go-to bakery for birthday cakes for all my friends and family. Customer Service team always go above and beyond to accommodate my late requests and always deliver magic!! Red Velvet is super tasty :)
18 de febrero de 2023
Fabulous cake
Fabulous cake - tasted amazing and looked even better. Really helpful staff
1 de febrero de 2023
Respuesta de Lola's - Lola's Waterloo
Hi Liz,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
Great quick service.
Great quick service.
Very yummy cake and decorated nicely.
The price was great to.
Will be putting in a larger order soon.
4 de febrero de 2023
Would definitely order from Lola's again
Really pleased with my experience with Lola's cupcakes. I was surprised at how easy it was. I ordered a birthday cake online and picked it up from London Waterloo and immediately jumped on a train from there! And everyone loved the cake!
4 de febrero de 2023
It was perfect
3 de febrero de 2023
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