Lola's - Lola's Westfield White City Opiniones 

347
TrustScore: 4.5 sobre 5

4,6

Lower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD London, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

The cupcake was crumbling and falling apart all over the place and the frosting tasted too artificial and not fresh. I wasn't impressed by how they normally are if made to order and overpriced for wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It was a very special day for my daughter's 5th Birthday thanks in part to the wonderful looking/tasting Frozen-themed cake. Very happy with the smooth process and easy collection (my mum collected it... Ver más

Valorada con 5 estrellas sobre 5

Love Lolas! Popular favourite for me are the red velvet cupcakes (both regular and gluten free are great). My all time favourite however are the cheesecakes. Need to have these stocked more often is m... Ver más

Valorada con 5 estrellas sobre 5

Camron if I’m not wrong he served me with great attitude and attention . Cupcake was nice i got velvet and chocolate one but one thing I would like tu mention ,your cup cakes frosting is too much swe... Ver más


Información sobre la empresa

  1. Pastelería
  2. Panadería
  3. Tienda de cupcakes
  4. Servicio de pedidos de comida online
  5. Servicio de takeaway
  6. Panadería para bodas

Sobre Lola's - Lola's Westfield White City

Escrito por la empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito por la empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Información de contacto

  • Lower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD, London, Reino Unido

  • +44204 525 4961

4,6

Excelente

TrustScore: 4.5 sobre 5

347 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(347)

5736 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

The cupcake was crumbling and falling…

The cupcake was crumbling and falling apart all over the place and the frosting tasted too artificial and not fresh. I wasn't impressed by how they normally are if made to order and overpriced for what they're worth. Kind of sad.

27 de agosto de 2026
Logotipo de Lola's - Lola's Westfield White City

Respuesta de Lola's - Lola's Westfield White City

Hello,

Thank you for taking the time to give us your feedback. I am very sorry for the disappointment experienced on this occasion.

I can assure you that all items that are available to purchase in our stores are freshly prepared and delivered from our bakery every morning. The same applies for orders that are placed with us, these are also freshly baked and prepared for the date of delivery/collection.

Your feedback and comments have been noted for our teams to review. If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com

Kind regards,

Valorada con 5 estrellas sobre 5

It was a very special day for my…

It was a very special day for my daughter's 5th Birthday thanks in part to the wonderful looking/tasting Frozen-themed cake. Very happy with the smooth process and easy collection (my mum collected it for me). Thank you guys at Lola's Westfield.

22 de agosto de 2026
Valorada con 5 estrellas sobre 5

Love Lolas

Love Lolas! Popular favourite for me are the red velvet cupcakes (both regular and gluten free are great). My all time favourite however are the cheesecakes. Need to have these stocked more often is my only complaint (noting it needs a fridge). Recently tried the lemon cupcake and it was really really good flavour.

10 de agosto de 2026
Valorada con 2 estrellas sobre 5

My service was iffy in the centre so as…

My service was iffy in the centre so as a result I tried to ask the last behind the counter if there was anyway she could check if I had an account for me. She begrudgingly searched for me after instead of politely asking I spell my email demanded it in a rude tone.

I’ve never really used my loyalty card so didn’t understand there system or if I had any points or my birthday cupcake, (seeing as it was my birthday) this didn’t help the lady to calm down and explain and rather she treated me like I was an idiot and didn’t expand on what my points would do or what it would take off.

Not the first time someone’s been rude at that location. I once had to point and explain the cupcake I wanted 5 times before actually getting the one I wanted to the lady serving me. As she kept trying to put into the box one I did not want.

24 de julio de 2026
Logotipo de Lola's - Lola's Westfield White City

Respuesta de Lola's - Lola's Westfield White City

Hello,

Thank you for taking time to share your feedback with us.

We are very sorry to hear about the frustrating experiences you encountered at our location.

We are taking your feedback seriously and will be reviewing our customer service procedures and staff training to ensure such incidents are not repeated. We appreciate you bringing these matters to our attention.

I will be in touch via email shortly to discuss this in more detail.

Best wishes,
Marta

Valorada con 3 estrellas sobre 5

i tried the red velvet cupcake and…

i tried the red velvet cupcake and although of the cake was delicious, the cream cheese frosting was too overpowering and not sweet enough! it just tasted like triangle cheese on top, which i was absolutely not a fan of!

11 de julio de 2026
Logotipo de Lola's - Lola's Westfield White City

Respuesta de Lola's - Lola's Westfield White City

Hello,

Thank you for sharing your feedback on the red velvet cupcake.

We're truly sorry to hear that the cream cheese frosting wasn't to your taste and that it detracted from your experience.

We appreciate you letting us know, as this helps us improve.

Best wishes,
Marta

Valorada con 5 estrellas sobre 5

The Victotia sponge cake was perfect…

The Victotia sponge cake was perfect for my birthday and Vanilla cream and fruit with fresh berries were exciptional and not very sweet.

I enjoyed it very much.
Thank you for making my birthday special.

14 de junio de 2026
Valorada con 5 estrellas sobre 5

Lola's cakes never disappoint!

Ordered birthday cakes from Lola's several times and it never disappoint! The cake was well packaged and so delicious. My favourites were the red velvet and chocolate fudge cakes.

1 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Another successful birthday cake

I ordered the chocolate and vanilla naked cake for 8 people and ordering online was easy and collecting it at my nearest shop was so handy. The cake was nice and my partner liked it. I thought it was better to eat it at room temperature as the sponge was too dense for me personally.

5 de junio de 2026
Valorada con 1 estrellas sobre 5

Terrible service at Westfield

Visited Lola’s in Westfield White City one morning late last week to buy cupcakes. There were no staff to be found and after waiting several minutes we left empty handed. Had another go today and encountered the rudest assistant who wouldn’t let my husband sit on the chairs behind the stall. He explained I was on my way very shortly and then we were going to buy some cupcakes but she said she didn’t care, he couldn’t sit there. At this point I arrived and in view of the assistant’s attitude we decided not to buy anything. So Lola’s has lost sales twice in a week through poor customer service.

27 de abril de 2026
Opinión espontánea
Logotipo de Lola's - Lola's Westfield White City

Respuesta de Lola's - Lola's Westfield White City

Hello,

Thank you for taking the time to give us your feedback. I am very sorry for the disappointment experienced.

This is not as per our usual standard of service. We always want our customers to have an enjoyable experience when visiting our stores and I will be noting your feedback for our store management team to review.

If there is anything we can help with further please do feel free to send us an email to hello@lolascupcakes.com

Kind regards,

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