Lola's - Lola's Westfield White City Opiniones 

357
•
TrustScore: 4.5 sobre 5

4,6

Lower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD London, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I got a surprise carrot cake for my sister, her favorite! It was ready for pickup way faster than the original time slot. The cake was fresh, super tasty, and honestly amazing! It even stayed deliciou... Ver más

Valorada con 5 estrellas sobre 5

Love Lolas! Popular favourite for me are the red velvet cupcakes (both regular and gluten free are great). My all time favourite however are the cheesecakes. Need to have these stocked more often is m... Ver más

Valorada con 5 estrellas sobre 5

My mum and I had such a lovely experience at Lola’s in Westfields White City especially thanks to Gabriel. The customer service was excellent from start to finish. He really took the time to lis... Ver más

Valorada con 5 estrellas sobre 5

I got my order snd so beautifully done i like the Toy Story designs and flavours so delicious, kids love it too 😘perfectly written names and birthday wishes Delivered with cared .


Información sobre la empresa

  1. Pastelería
  2. también en la categoría
  3. Panadería
  4. Panadería para bodas
  5. Servicio de pedidos de comida online
  6. Servicio de takeaway
  7. Tienda de cupcakes

Sobre Lola's - Lola's Westfield White City

Escrito por la empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito por la empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Información de contacto

  • Lower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD, London, Reino Unido

  • +44204 525 4961

4,6

Excelente

TrustScore: 4.5 sobre 5

357 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(357)

5792 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic as always

My mum and I had such a lovely experience at Lola’s in Westfields White City especially thanks to Gabriel. The customer service was excellent from start to finish. He really took the time to listen to what I was looking for with my cake and was so helpful in explaining the different sizes and flavours available.

What I appreciated most was how genuinely lovely and caring he was. He didn’t make me feel rushed at all and actually took the time to understand what I wanted, which made the whole experience so much easier. He was friendly, patient and very welcoming, and you could tell he genuinely cared about making sure I was happy with my choice and order.

Gabriel is a real credit to Lola’s and made what could have been a stressful decision really enjoyable. Thank you so much for all your help and for making me feel so well looked after. I would definitely recommend Lola’s cakes!
As usual the cake was outstanding , beautifully decorated, so soft and moist. Overall just stunning. Nothing beats Lola’s cakes. Looking forward to ordering more cakes for future events.
Thank you so much.

2 de octubre de 2026
Valorada con 5 estrellas sobre 5

Carrot cake

I got a surprise carrot cake for my sister, her favorite! It was ready for pickup way faster than the original time slot. The cake was fresh, super tasty, and honestly amazing! It even stayed delicious as leftovers in the fridge for two days.👌🏻

2 de octubre de 2026
Valorada con 5 estrellas sobre 5

Beautiful design

I got my order snd so beautifully done i like the Toy Story designs and flavours so delicious, kids love it too 😘perfectly written names and birthday wishes
Delivered with cared .

6 de septiembre de 2026
Valorada con 5 estrellas sobre 5

Great design

Great design, lovely vivid colours. True to Cars character and imagery. Lovely light texture and great tasting cake.

30 de agosto de 2026
Valorada con 3 estrellas sobre 5

The cupcake was crumbling and falling…

The cupcake was crumbling and falling apart all over the place and the frosting tasted too artificial and not fresh. I wasn't impressed by how they normally are if made to order and overpriced for what they're worth. Kind of sad.

27 de agosto de 2026
Logotipo de Lola's - Lola's Westfield White City

Respuesta de Lola's - Lola's Westfield White City

Hello,

Thank you for taking the time to give us your feedback. I am very sorry for the disappointment experienced on this occasion.

I can assure you that all items that are available to purchase in our stores are freshly prepared and delivered from our bakery every morning. The same applies for orders that are placed with us, these are also freshly baked and prepared for the date of delivery/collection.

Your feedback and comments have been noted for our teams to review. If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com

Kind regards,

Valorada con 5 estrellas sobre 5

It was a very special day for my…

It was a very special day for my daughter's 5th Birthday thanks in part to the wonderful looking/tasting Frozen-themed cake. Very happy with the smooth process and easy collection (my mum collected it for me). Thank you guys at Lola's Westfield.

22 de agosto de 2026
Valorada con 5 estrellas sobre 5

Love Lolas

Love Lolas! Popular favourite for me are the red velvet cupcakes (both regular and gluten free are great). My all time favourite however are the cheesecakes. Need to have these stocked more often is my only complaint (noting it needs a fridge). Recently tried the lemon cupcake and it was really really good flavour.

10 de agosto de 2026
Valorada con 2 estrellas sobre 5

My service was iffy in the centre so as…

My service was iffy in the centre so as a result I tried to ask the last behind the counter if there was anyway she could check if I had an account for me. She begrudgingly searched for me after instead of politely asking I spell my email demanded it in a rude tone.

I’ve never really used my loyalty card so didn’t understand there system or if I had any points or my birthday cupcake, (seeing as it was my birthday) this didn’t help the lady to calm down and explain and rather she treated me like I was an idiot and didn’t expand on what my points would do or what it would take off.

Not the first time someone’s been rude at that location. I once had to point and explain the cupcake I wanted 5 times before actually getting the one I wanted to the lady serving me. As she kept trying to put into the box one I did not want.

24 de julio de 2026
Logotipo de Lola's - Lola's Westfield White City

Respuesta de Lola's - Lola's Westfield White City

Hello,

Thank you for taking time to share your feedback with us.

We are very sorry to hear about the frustrating experiences you encountered at our location.

We are taking your feedback seriously and will be reviewing our customer service procedures and staff training to ensure such incidents are not repeated. We appreciate you bringing these matters to our attention.

I will be in touch via email shortly to discuss this in more detail.

Best wishes,
Marta

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