Lomi is a great product. My unit (Lomi 1) is now 4 years old and still works well. I have had to replace the bucket 3 times but I believe that is due to user error, putting in items that were too... Ver más
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Consulta las opiniones de los clientes
A wonderful company to work with. Fast and efficient customer service. Knowledgeable about their product. Effective resolving any issue or concern we’ve had. We love our Lomi. I highly recommend the... Ver más
My machine was under warranty and needed a replacement part. They quickly sent the part with a video link to show how to change out the old for new. The part sent did not resolve the issue, so they se... Ver más
Known issues with this product and the company does nothing to let us know about them. They may assist if you contact customer service. They also may not. It's expensive, with known issues that users... Ver más
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Makes Composting Clean and Easy!
We use ours everyday at least once and we love it. We live in a multi resident building and taking out the compost has always been a messy pain. We scan fit at least 4 bags of wet stinky veggie/fruit/compost into one simple bag of dirt. The fertilizer is really powerful so we almost killed some of our indoor plants. The support is FANTASTIC! We had a fan issue, they sent us a replacement which worked fine for four months and then it happened again and they sent a new unit right away. No problems since. We love, love our Lomi. We recommend it highly.
8 de abril de 2023
Opinión espontánea
Sadly, it just doesn't work
Our Lomi arrived in August 2022 and we were very committed to using it to create compost, as advertised, for a community garden plot. After a few months it was clear that the output was not useful, then it became even less useful: we were ending up with sludge. We tried to get advice from customer service on how to adjust our inputs but even following the advice to run a load several times we still had sludge. Since February we have been trying to get a further response from the company and eventually requested a refund. No response. It is possible that we simply have a defective unit but we may never know due to the lack of response and therefore absolutely cannot recommend this product.
13 de febrero de 2023
Opinión espontánea
Works great until it breaks
Works great until it breaks
I have had my Lomi for a couple months now. It broke on 2/9/23 and despite being under warranty, I am getting the run around from customer service. They will say they are going to fix it and then nothing happens. After being ghosted multiple times in email communications, I have had it with this company. Do not buy this product. It will break and company will not help you. Waste of money.
24 de febrero de 2023
Opinión espontánea
AVOID! Worst customer service ever! (and machine breaks)
The composter broke after a few months, and it is IMPOSSIBLE to get someone to talk to at customer service on how/whether it might be fixed. I've tried for 2 days now, via email, 'chat' (with a bot, though they advertise it as a chat with a person) and phone. After 20 minutes on the phone, I get a message that says, "no support agents are available to take your call...please call back later." I've done that 3 times now. No one will respond to my query about the broken machine they sent me. AVOID, AVOID, AVOID!!!
4 de enero de 2023
Opinión espontánea
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