London Grocery Opiniones 

927
TrustScore: 2 sobre 5

1,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

To be fair I am beyond being irritated. I have ordered from them on numerous occasions and it has been rather good but this time - I have heard NOTHING and they have taken my money with smile. Try t... Ver más

Valorada con 5 estrellas sobre 5

I like that you can pick a date for your delivery although this unfortunately didn't happen this time. But I love the condition that my good arrived in like they're just coming to their own freezer ab... Ver más

Valorada con 1 estrellas sobre 5

They advertised 1 kg of beef jerky for £27.09. I paid £27.09 and received 11 packets at 7.5g!!! I contacted the company 3 times and the the replies I received were evasive and completely unsatisfactor... Ver más

Valorada con 1 estrellas sobre 5

Terrible business - do not buy from this company - they use misleading advertising to overcharge customers and flout distance selling regulations. Check out all the bad reviews. I am reporting to Trad... Ver más

Información sobre la empresa

  1. Supermercado
  2. Carnicería
  3. Mercado de alimentos frescos
  4. Tienda de frutas y verduras
  5. Servicio de entrega de comestibles
  6. Mercado de mariscos

Escrito por la empresa

We are an innovative team of food engineers and entrepreneurs, having built London Grocery with the aim to directly and efficiently deliver to the end consumers. From our experiences in produce wholesales, we know that there are dozens of parties involved in the fresh produce supply chain - which increases the risk of contamination due to the high amount of interactions with the produce. In our online grocery operation model, we deliver on demand through daily procurement. That means that we do not keep any stock and can guarantee you freshest quality produce. We select from a wide range of premium quality vegetables, fruits and other essentials from local vegetable wholesales market early in the morning, and deliver it to your doorstep. Company Name: London Grocery Online Ltd. Registered Address: Unit DA2 Sutherland House 43 Sutherland Road London UK E176BU Company Registration no: 13080090 E-mail : info@londongrocery.net


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

927 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,8

Todas las opiniones

(927)

67 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fresh, excellent taste and quality of Fish

I do not usually give review, but I should appreciate very good experience which I have had several time fish and other products from London Grocery! Fresh and lovely taste fish I have bought several times, good packaging and delivery! Their products are fresh, free delivery if you do over £50 shopping, very good and quick response customer service if you need and very professional staff, especially Alp, and very good price!
Thank you for your lovely fresh fish :)
Meraj

7 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

AWFUL. AVOID AT ALL COSTS.

EDIT: They emailed me and tried to BRIBE me with fruit, asking me to remove my review. The absolute balls of them! Needless to say, I still highly discourage any using them.

---

AWFUL. AVOID AT ALL COSTS.

I placed an online order with them for a seedless watermelon, red bananas, custard apples, and San Marzano tomatoes.

My order was sent, and then I was informed that they had no red bananas. Not a big deal, but I wasn't given the option for a refund - I was just told "here's a voucher with a few extra £ to make up for it it". What makes it more infuriating is that I would have happily added something else to my order. I even tried to add more before it was sent, but I was bounced between Facebook, to a phone, to an email, by which point it was too late.

So, the order arrives. The tomatoes aren't protected from their freezer packs, so the tomatoes that were touching it all went bruised and mushy. They left out the custard apples too. I email them and get the same response: "I've increased your voucher to make up for it". At this point, I don't really want to order from them again. A refund should be at least OFFERED first.

The next day, I go to eat the seedless watermelon. To no one's shock, it was packed full of seeds. I even sent pictures in my email this time and was told, "they have some seeds". This was packed full of black and white seeds. Every time I've had a seedless watermelon, it was shockingly, seedless! I've seen that sometimes you get a few white seeds, but this was full of black seeds too.

I asked for a refund for all the missing items, and for being sold a normal watermelon in place of a seedless (over £14!). I was told I'd only be getting a refund for the missing items. I since haven't heard from them.

Luckily, I ordered through PayPal. After sending the email exchange as evidence, and waiting a few weeks, PayPal got my money back.

If you take the chance and shop here, use PayPal. My advice is to AVOID this place and shop ANYWHERE else.

24 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thrilled with my recent fruit order

Thrilled with my recent fruit order! The mangoesteen was simply amazing, reminiscent of the ones I enjoyed in the Philippines. The fruits were fresh and impeccably packaged. Highly satisfied!

20 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from start to finish and…

Great service from start to finish and arrived on time in perfect condition with good wrapping and protection, will definitely use there service again. Yery professional company with amazing customer service support

19 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

100% Quality

My item was delivered on time and was absolutely perfect, fantastic, fresh and 100% quality...I will use this company again.

17 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very pleased

First time ordering, much impressed. Excellent boneless turkey breast, bigger than expected which was most welcome. Came on the given day, well packaged and quality is superb.

Will use again for sure.

10 de enero de 2024
Valorada con 5 estrellas sobre 5

Friendly service

Friendly service. I had a couple of questions that were answered quickly. I ordered chicken feet for bone broth and they arrived on time and look great.

10 de enero de 2024
Valorada con 5 estrellas sobre 5

Guava gift

Got guava for a friend who just left us in super warm weather for London cold and friend said it was terrific. It was a day later than expected but it was so fresh he said so that’s good if they adjust to deliver fresh things. The customer service is so good like it’s been a long time I had customer service like that wow.

8 de enero de 2024
Valorada con 2 estrellas sobre 5

Use LondonGrocery.net carefully

I tried to buy ten packets of a favourite brand called Be Settled by LizzieLoves. After I paid over £100, someone from LondonGrocery.net then called me to say that in fact, they were out of stock, and did I want a refund. I said yes. The next day, they said that actually, they had it back in stock, would I still like it. I said yes. They then delivered me ten packets of the wrong thing. I asked for them to take it back and issue a refund, which they said they would do (this was all before Christmas). I couldn't find an address to which to send it and didn't get any response on email so tried calling them. When I called the number on their website, I got a succession of people who couldn't understand English and hung up on me. When I looked up the address on Companies House, it said the company did not exist any more. I then chased again on email, and was told that package would be picked up be refunded. It was picked up, and I then chased for two weeks to get refund. Which I received, about a month after the original order. It all took a long time, and was a confusing and stressful process. I won't be using them again.

8 de enero de 2024
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más