London House Rugs Opiniones 

127
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wonderful experience all round Great Staff Nothing too much trouble Very happy with our rug Thank you Would recommend

Valorada con 5 estrellas sobre 5

I've been sitting on (almost literally) large Keshan rug which I have eventually admitted won't fit in my current house. Had no idea of its value or how to sell it, so contacted London. Almost immedia... Ver más

Valorada con 5 estrellas sobre 5

Brilliant service. We visited the Boston Spa shop where we had a lot of help and were allowed to take two rugs home to try in situ. Later that day, as promised, we received an email with a selection o... Ver más

Valorada con 5 estrellas sobre 5

Bought a rug at auction with London House label attached. Rug had been damaged, so took it to them to repair a tear and cleaning. Returned within timescale and at a reasonable price. We cannot te... Ver más

Información sobre la empresa

  1. Tienda de moquetas
  2. Servicio de limpieza de alfombras
  3. Tienda de alfombras
  4. Tienda de muebles
  5. Tienda de alfombras orientales

Escrito por la empresa

London House rugs have a long and distinguished history in the rug industry, stretching over five decades. During this time, we have seen expansion into two larger London Premises, full online retail facilities and the building of a dedicated and knowledgeable team of specialists. This means that whether your project includes sourcing a single rug for a house or a large number for a Hotel roll- out, we can supply an unrivalled range of antique, contemporary or bespoke rugs underpinned by our dedication to quality, authenticity and good service.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

127 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(127)

16 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Expert customer service

London House Rugs was very helpful during the process of selecting new rugs for some reconfigured rooms. They are very knowledgable and have a large selection of rugs to chose from. A very happy customer!

2 de enero de 2024
Valorada con 4 estrellas sobre 5

Need to rethink online sales

This started as a 2 star rating because: the website had prices but no way of purchasing online without first emailing. Received a reminder for payment 6 days after payment made and 2 days after dispatch notification. Tardiness by accounts not conducive to good customer relations.
Since I wrote this I have had a full apology and a token refund. Regarding the rug: it is fabulous - so much nicer even than the picture and it did arrive before Christmas.

14 de diciembre de 2023
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Respuesta de London House Rugs

Hi Linda, I'm replying to extend my sincerest apologies for the disappointing experience you encountered with London House Rugs. Your feedback matters immensely to us, and I want to express my deepest regret that we fell short of meeting your expectations.

I understand how crucial it is to feel satisfied with a purchase, and it deeply troubles me to learn that we have let you down. Your 2-star review on Trustpilot has not gone unnoticed, and I want to assure you that your concerns have been taken seriously by our team.

We strive to provide exceptional products and service to all our customers, and it is clear that we failed to deliver on this occasion. Your feedback serves as a valuable opportunity for us to reevaluate our processes and make the necessary improvements to prevent such instances from occurring in the future.

Please know that your experience is not reflective of the standards we uphold at London House Rugs. We are committed to rectifying this situation, and our director has emailed you with an offer of compensation. We have also asked our web team to investigate why you were unable to purchase directly through the website as this is available across most of our products unless of course, the rug is out on a home viewing.

I genuinely appreciate you taking the time to share your concerns with us. Your feedback helps us grow and improve, and we are dedicated to ensuring that your next interaction with us is nothing short of exceptional.

I understand that trust is earned, and we are eager to regain yours. If there's anything more we can do or if you have any further feedback you'd like to share, please don't hesitate to reach out to us directly at sales@londonhouserugs.co.uk.

Thank you for your understanding and for giving us the opportunity to address this matter. We genuinely value your patronage and hope to restore your faith in London House Rugs.

Valorada con 5 estrellas sobre 5

First class workmanship

I felt very nervous handing over my precious rug to London House for repair, having bought it from them over 30 years ago, but I needn’t have worried. The restorers have made the most beautiful job. I know it will now look wonderful for another 30 years. Thank you so much London House.

25 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Good service.

Friendly, knowledgeable, professional staff.
I felt that I had received a service tailored to my needs .
An excellent choice of rugs. I have had x2 rugs repaired & cleaned & I very pleased with the results.

27 de septiembre de 2023
Valorada con 5 estrellas sobre 5

A nice big Indian Agra Rug and exactly what I was looking for.

It took me a good while on the internet to find the right size, colours and design, but eventually I managed to find just what I wanted, and not too expensive, after comparing with other, similar rugs. I am a returning customer having bought my first London House rug more than twenty years ago. This one is much less heavy, to my initial surprise, but the texture suggests quality and and it still feels lovely underfoot and not too thin. It looks great in my sitting room. The slightly sticky underlay, that I requested in addition, turned out to be a good idea and was cut to just the right size as well.

17 de agosto de 2023
Valorada con 5 estrellas sobre 5

Fantastic selection of rugs and great…

Fantastic selection of rugs and great service. Stevie bought 8 ‘shortlisted’ rugs to our home to view - we were able to see the rugs with our furniture and make a good choice. Very happy and recommend London House Rugs without hesitation

11 de julio de 2023
Valorada con 5 estrellas sobre 5

Great Service. Met Stevie in your Boston Spa show…

Met Stevie in your Boston Spa show room. Very personable, pleasant and efficient.She explained the service you offer for selling second hand rugs and having bought the rug from you 25 years ago it would be nice that it went on to another home to be loved and cherished.

4 de marzo de 2023
Valorada con 5 estrellas sobre 5

The perfect vintage rug

What I wanted was a large vintage carpet. I checked numerous on-line retailers but the only one that really gave me the information I needed and a rug at a price I could afford was London House Rugs. They shipped the carpet to me for approval free of charge and I was able to review it in situ. It fits the room and transforms the space completely. Well done guys!!

24 de febrero de 2023
Valorada con 5 estrellas sobre 5

Great service, no pressure

Great selection of rugs, very helpful with good and quick communication, sending me lots of photos of potentially suitable rugs, which I could also go and view in the showroom/warehouse. They then delivered some to my flat (with no charge) to keep for several days and try. No hard pressure to buy, which was appreciated. Ended up with a lovely rug at a competitive price, happy with London House Rugs and would go to them again if I want another rug.

16 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We’re delighted with the rug we bought…

We’re delighted with the rug we bought and the whole experience of dealing with London House Rugs has been friendly and straightforward. We didn’t have a huge budget but we’re able to find something really lovely for a good price. Will definitely buy from them again

13 de enero de 2023
Opinión espontánea

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