Premier Laser & Skin Clinic London Opiniones 

I have been trying to get a response from this clinic for the past four months regarding issues with my laser hair removal treatment, and no one has bothered to reply to my emails or contact me. The lack of communication is extremely disappointing.

I was encouraged to purchase a full laser package, but the service did not meet expectations. Some areas were missed during treatments, and when I raised this concern, I was told to purchase additional sessions rather than being offered a proper resolution.

I am very frustrated with how this has been handled and simply want a response and accountability. Based on my experience, the aftercare and customer service have been extremely poor.

I have been severely burnt from laser hair removal here. I am currently asking for legal advice as I have had to see dermatologists to correct the burns it caused on my legs . I have had to work from home due to the pain and cancel holidays as I cannot have any sun exposure for at least 6 months. NEVER WALK IN HERE.

I have been attending for laser with Farah for a while now. She is a credit to this company, very informative and caring. Very knowledgeable .

Don’t waste your time with this company. Before my treatment I was lied to by the practitioner who I explained to her that I’ve tried every single treatment on the market and nothing had worked, so I’m very skeptical. She reassured me that the Morpheus8 treatment will definitely remove my old and white stretch marks and she even took me in a private room to speak to me, and invited her polish shop manager (soho branch) to the meeting who was also very certain agreeing with her. She was so adamant that I totally believed that it will work and signed up straightaway. After my 6 session treatment I complained to a senior manager in writing about what had happened because the treatment didnt work, nor was there any difference whatsoever, and she said she doesn’t believe that they did that, that they would not say anything like that and that I signed the consent form which says they can’t guarantee results. She didn’t do anything about it. And I had written to the shop manager prior to this aswell reminding her of what she had advised me. I was lied to and manipulated all because they are very unprofessional! Please please don’t waste your time, efforts and money with them. You will only regret it!!

Hydrafacial at Clapham clinic
Very happy with my hydrafacial session with Galina. She is very thorough and dedicated to make you feel relaxed and also conscious that your skin will receive the necessary care.

I’ve been using the Kingston branch for over a year now, I had laser tattoo removal and the results are amazing, Sobhna at the Kingston branch who did the treatment is always very friendly, professional and does a thorough job.

Sobhna at the Kingston branch is fantastic highly recommend.

Very disappointed. Bought packages for tattoo removal- result was very disappointing. Made me buy bunch of unnecessary expensive creams, which they do anything. Environment is dirty, looks very unhygienic. Didn't so the women to wash her hand before procedure
Now getting bunch of spamming email and impossibly to unsubscribe.

They are so money hungry and give a poor service, don’t go here! After a year of tattoo removal with them, it hardly changed, and is now even scarred. Since then I have been going to a proper tattoo removal clinic and my clinician says the premier laser clinic had just impacted the ink and actually made the tattoo harder to get rid of.

I had bought a block of sessions so felt I might as well continue and see if there would be any results as there was no refund available from them. I was also charged for a ‘medium’ tattoo when my tattoo is barely larger than a 2p but she was adamant it didn’t fall under their ‘small’.

In my first session I was pushed into buying aftercare products that cost £80 and then from then on they obviously forgot I’d made that purchase and recommended I use £5 bepanthen (nappy cream). They were also constantly desperate to upsell me other laser treatments like hair removal, to the point that it was uncomfortable having to say no multiple times every session.

Overall it was such a waste of time and money, highly recommend using other laser clinics!

I recently had a fantastic experience at Premier Laser Clinic and felt compelled to share my appreciation for the exceptional service I received. From the moment I arrived, the atmosphere was warm, welcoming, and highly professional.

A special thank you to Sobhna,who was absolutely amazing throughout my treatment. She is incredibly knowledgeable, attentive, and made me feel comfortable and confident every step of the way. Her expertise and genuine care truly set her apart.

Sobhna took the time to thoroughly explain the procedure, answered all my questions with patience, and ensured I felt at ease. The results have exceeded my expectations, and I couldn’t be happier.

I highly recommend Premier Laser Clinic, and especially Sobhna , for anyone see king high-quality, professional treatments with a personal touch. I’ll definitely be returning!

My sessions with them are okay. However, I had this awful experience with them recently regarding with change of terms and conditions. They are always sending promo on emails but they did not send the important bits. They did not bother to send us the new terms and conditions saying that there will be expiration of purchased packages.

Be careful when you purchase any services from this company, especially the Clapham common clinic.

I went in for a consultation, purchased a product (microneedling - dermapen) at no point was I advised, all sessions had to be used with 18 months. I tried to book my last session and they advised it had expired, I voiced, I was NOT aware they had to be used with in this and no one had contacted me to say the treatment was about to expire, its amazing how they send you through the offers and send through reminder of your booked appointment but fail to let clients know they are about to lose treatments purchase. When I sent a complain, they didn't even look into this, they sent a template message back saying according to the Ts&Cs on the website, they will not give the treatment purchased, EVEN THOUGH, I DID NOT BOOK THIS ONLINE, therefore was not directed to Ts&Cs. I raised that they have not properly looked into this complaint, their reply was, this is our final decision. Very awful customer service.

They have made mistakes in the past but I let these slide, should have seen the warning signs then.

Misled into buying a full face Morpheus8 package. My goal was to fix saggy cheeks and considered the half face. Talked into buying full, was warned of minimal bruising and minimal pain. I now go around with an eye
so black i had to ask the GP a letter because everyone at work is worried i am getting hit at home. And the pain is atrocious, I am covered in tattoos. Those are nothing compared. What is the most appalling is the clinic minimising the damage. Their solution was to sell me another treatment to fix the black eye but zero accountability on this. I have been a customer for years. I am terrified to finish the sessions. Wish you told me before paying 1450£ because i promise you it is not worth it. My skin texture only got worse anyway. I highly discourage you from doing anything but laser hair removal here.

Awful Experience – Avoid This Clinic!

My daughter’s experience at Premier Laser Clinic Kingston has been an absolute nightmare, leaving her not only with no results but also in a worse condition than before. After spending thousands on laser sessions, she now has more hair than she started with—completely the opposite of what was promised. When she raised her concerns, the clinic’s response was to offer just two standard sessions, which is insulting given the amount of money she has spent and the complete lack of results.

To make matters worse, during one of her appointments, she removed her bracelet as instructed, but when she later inquired about it, the therapist outright denied it was ever in the room. Instead of addressing the issue properly, management has been dismissive and unhelpful, and they are now completely ignoring her concerns.

The situation became even more frustrating when they refused to carry out one of her sessions, claiming she was “too tanned.” My daughter explained to them that her skin tone is natural as she is mixed race and had not been exposed to the sun, but they still refused to treat her. This level of ignorance and lack of professionalism is completely unacceptable.

This entire ordeal has taken a serious toll on my daughter’s mental health, to the point where I have had to take her to the doctor due to the distress it has caused. It is clear that this clinic only cares about making money, not about their clients’ well-being or satisfaction. When she booked a cheaper package, the service was mediocre at best, but as soon as she purchased the full-body package, the clinic showed its true colors—completely disregarding her concerns and providing subpar treatment.

The lack of professionalism, accountability, and basic customer care at this clinic is shocking. I strongly urge anyone considering treatment here to look elsewhere. This place does not deliver results and does not care about its clients. Avoid at all costs! Wish I could give zero stars

This company is a scam, they don't offer any service or respond to enquiries.

I have been attending the Kingston branch for my laser treatment. I have had the pleasure to meet Shobana who is currently doing my laswe sessions. Her work is excellent! She is very skilled and I would highly recommend her! I am very happy with the results!

I have been attending the Kingston clinic for laser hair removal. I have had a really good experience with Shobana. She made me feel comfortable throughout the sessions and is very knowledgeable. I would highly recommend her! The results have been amazing so far, there’s a huge reduction in hair growth.

I was another customer scammed at the Virginia Water clinic where I paid for a course of microneedling treatments that were not fulfilled. I have looked into the company history and it seems really dodgy - the company is clearly in trouble and has a history of liquidating businesses. They used to call their clinics Reflect Medi Spa but seem to have changed the name to Premier Laser & Skin clinic and have a string of clinics in Kingston, Soho, Liverpool Street, Fulham and a few others. It makes me sick that the company Directors can liquidate their companies with no consequences and it’s people like us who are left out of pocket. Be very careful dealing with them and definitely don’t pay upfront for treatments. Looks like they’ve scammed people in both Notting Hill and Virginia Water.

The rating I have given is for Michelle at the Soho clinic. I would give every other technician at this branch 5 stars - but not Michelle. Here is why:
For ‘standard bikini’ laser, the technician should mark you with white pencil 'guidelines' before the session to agree the exact hair to be lasered. A ‘standard bikini’ means clearing only the hair OUTSIDE a standard pair of briefs. In my particular case, the Soho branch technician Michelle did not mark me with white pencil or even ask how far in I wished to be lasered (I usually only have laser on hair 1cm OUTSIDE my brief line as it was really important to me to retain the FULL COVERING/triangle of hair). She should have CONSULTED with me and then marked me up.
When the treatment started, Michelle suddenly asked me to hold the front of my knickers in - assuring me that she would not laser hair from the triangle – then proceeded to do precisely that. This resulted in hair I did not wish to be removed WITHIN my knickers being lasered WITHOUT MY CONSENT. At the top of the triangle, she carelessly lasered 1 INCH further in on each side than I wanted - removing a sizable amount of hair from the triangle. No other technician has ever removed hair from the triangle area during ‘standard bikini’. (My experience with all the other Soho technicians such as Maria has been excellent - Maria is outstanding and always carefully marked me with white pencil prior to treatment. Maria genuinely focuses on giving her customer the best treatment rather than mucking about filming social media videos...).
Going back to Michelle: she lasered me too far in and did not apply aloe vera gel post treatment either. She also lasered further in on one side than the other – so the remaining hair is not symmetrical. She should never have brought the laser near me without marking me with white pencil first to agree the treatment area - utterly clumsy with the laser, sloppy and negligent. She should NEVER have asked me to hold my knickers in and lasered hair from underneath there on the triangle area. It was absolutely wrong to do this. At the end of my treatment, I asked if I could have the peri-anal lasered (this was offered to me by Maria at my last appointment and would have been part of my ‘Bikini-any’ package). However, Michelle replied that no, I could not have that. Yes, she refused me, the paying customer!
I followed the 'Complaints Procedure'. My first complaint was ignored. When I followed up, it was simply forwarded on to the Soho branch manager. Michelle, no doubt, only received a gentle telling off as she is a bolshy character who thinks she knows it all. Head Office should have investigated, firmly disciplined the technician and ensured this never happened again. Indeed, since my incident, another customer of the Soho branch has posted a review about not being marked up correctly (July 2025).
From looking at this technician’s social media, it is clear that she has learning difficulties – she is barely able to write a coherent sentence. Would you want someone like that coming near you with a syringe or laser? I know that I wouldn’t.
I am totally confused as to why Premier Laser features Michelle in their social media videos as their “expert”. From my experience, she is anything but. Just loves the sound of her own voice this one.
Michelle had a duty of care to provide a treatment personalised to MY preferences, but absolutely butchered my bikini line into a shape I never wanted, which has caused me huge distress. How dare she do that to me without my consent. She is a negligent and arrogant know-it-all who did not follow correct procedures. I am absolutely distraught at the lopsided mess she has made of my bikini line. Dreadful, incompetent technician.

Brought a tattoo removal package

Had to miss a few appointments for a variety of different reasons but always called to cancel.
Recently missed an appointment to bad health and was unable to give notice so they have forfeited my session and are not allowing me to have the sessions despite me paying for everything over a year ago. Me not attending my session does not affect anyone’s wages or the business itself. I think it’s quite disgusting to take their session away. Wouldn’t recommend the clinic and will be taking my custom elsewhere going forward. Never seen a company so desperate for money they have to find any excuse to rob you for it