London Private Ultrasound Opiniones 

65
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Visited today for a couple of sports injury ultrasound scans with Dr Watson. Couldn't have had a more positive experience - the calibre of professionals they have there and the quality of the equipme... Ver más

Valorada con 5 estrellas sobre 5

Wonderful Clinic!! Dr Pedram spotted issues with my liver that another ultrasound test elsewhere had missed. Thank You Doc. This shows how important it is to always get a second opinion. Hopefully we... Ver más

Valorada con 5 estrellas sobre 5

From the moment I walked into reception I knew I'd chosen well. The receptionist (Feyrouz) was welcoming and efficient and once I reached the clinic, that service continued. I was seen on time, with n... Ver más

Valorada con 1 estrellas sobre 5

AVOID at all costs. This is the biggest scam ever and I am absolutely convinced all these 'positive' reviews are FAKE. I am surprised no media outlet has done an investigation into them. Their trick i... Ver más

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Información proporcionada por diversas fuentes externas

Private Medical Ultrasound .. Same Day Appointment and Report .. No Need For GP Referral .. Easy Online Booking .. Urgent Appointments Available .. Central London 020 7101 3377. Also, check out our Google Reviews.


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4,4

Excelente

TrustScore: 4.5 sobre 5

65 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(65)

25 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

AVOID at all costs

AVOID at all costs. This is the biggest scam ever and I am absolutely convinced all these 'positive' reviews are FAKE. I am surprised no media outlet has done an investigation into them. Their trick is to scare you enough so that you go back and get more tests done. Do yourself a favour and read all the 1 star reviews before going (I didn't do that unfortunately) and AVOID them at all costs!!! I honestly cannot believe that you would do this to people, that you have no shame or empathy for what you make them go through.

7 de agosto de 2024
Opinión espontánea
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Respuesta de London Private Ultrasound

Hi, We are very sorry to hear about your negative experience. Please contact our customer service team at info@londonsono.com or call 02071013377 directly so we can look into this further.
Thank you

Valorada con 5 estrellas sobre 5

Reassuring staff, professional service

From the moment I walked into reception I knew I'd chosen well. The receptionist (Feyrouz) was welcoming and efficient and once I reached the clinic, that service continued. I was seen on time, with no fuss and any issues were simply explained. Another thing- like an idiot I had booked for the wrong day so had to pay twice- entirely my fault- but they offered me an extra and more detailed scan for no extra money, even though they were under no obligation to do so. Excellent customer service. Very impressed and I will be back.

19 de julio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Okay experience

I did extensive research before I chose this practice.

I booked online, which they have an easy reservation service for this which is impressive as they don’t have similar reservation services in America for ultrasound. That said, I signed up for the entire neck to be check bc I understood that to be the option presented, but she only checked the 1 location I was worried about - she said she couldn’t do the front area + back area and I had to choose one so of course I chose the 1 lymph node area but the way it presented on the site I anticipated they would check my entire neck area (including thyroid) and thus I recommend people to write them in advance and ask them what they would define as what specifically they can check per the advertised treatment and what they will not to not feel the disappointment I felt. That being

The offices are located downstairs in a basement area of a medical center and waiting area is a hallway makeshift area. While the woman was very informed & I did feel better & relieved about my health - that I didn’t need to be alarmed and this is most important, I was bummed my entire neck wasn’t checked for safety.

6 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Angels!

Oh gosh these people here! I came in with my husband as he fund a strange lump. I was really upset and worried. The receptionist, God bless him, saw me uneasy and tried enerything to make me feel better. He offered cookies and played me some relaxing music. 😀😀😀 Then dr.Fay explained me everything, saw that I was worried, even though she explained everything to my husband already. Such an Angel. The lump was nothing, but the attitude of these great people was EVERYTHING. Hope we will not need much of the services in the future, but it is great to know you can get a support like this in case you need it. Thank you, dear friends. ❤️❤️❤️❤️

29 de mayo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Disappointed, late service

I arrived on time, was sent downstairs to a very narrow corridor. The waiting space is another narrow corridor. No air conditioner, very stuffy.
I arrived, as requested, 10 mins in advance. The patient before me was late 10 mins which caused me to have to wait 30 mins. Given how expensive the test is, and how dingy the place is I would say this is not what I expected.
Very disappointing. I don't understand why 5 stars reviews are given. On the basis of what? Sure availability may be a factor but so is the rest of the service

20 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Went for an ultrasound scan

Booked an appointment a couple weeks ago ,it was a very scary experience. The rooms are in a dingy downstairs basement no room to sit . The appointments run behind because they offer all sorts of other tests ! When I went in the room was dimly lit & I was hurried to get scanned The ultrasound scanner spoke so quietly I could not here him he pressed so hard it was painful for days he then spoke angrily to me about I must get other tests done elsewhere? I left in tears unsure of what I was told the next day I saw my own Dr. & he was not happy that I went there , he said you need to go to specialists! Very dissatisfied & a scary experience.

27 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to book professional ultrasound services

I wanted an echocardiogram at short notice. I Googled yesterday (Sunday 18 February), found London Private Ultrasound and was able to look at availability, choose a time of my preference and pay online for my appointment the next day (Monday 19 February) and got the report in the early evening same day. The appointment was with Dr Farveh Vakilian who was very friendly, professional and answered all my questions. The price was reasonable compared to other similar establishments in the area. Would definitely recommend. Really nice clean premises.

19 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Vascular examination of legs

Really excellent examination by Dr Farahmandfar, who screened me thoroughly for the health of my leg arteries, vascular inadequacy and Deep Vein Thrombosis, explained what we were seeing and advised me clearly what next steps I should take to deal with my condition

26 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A heartening experience . . .

The website on which I made the booking was clear, intelligible and user-friendly. They confirmed by email immediately. I was seen on time, they seemed well-equipped and the examination was friendly and efficient. The results arrived the next day in PDF form.

16 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional service & affordable cost

I had this morning Abdominal ultrasound scan with Mr Pedram M. AGHAEI, I arrived on time and procedure started on time , the Doctor was very professional, and asked me for any family history of abdominal issues , the scan price was very affordable , and he discussed the result with me and gave me big relief , and the surprise was I have just received the result report by email two hours later , was very professional and quick , I really appreciate this clinic support and can’t see any negative points , I would recommend this clinic . Thanks a lot .
John

30 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality, horrible support

This clinic not only offers poor-quality examinations but also provides abysmal customer service.

I attended London Private Ultrasound for a pelvic ultrasound. Subsequently, during a gynaecology appointment, my gynaecologist expressed doubts about the accuracy of the provided measurements and referred me for a second ultrasound at a different clinic. The differences were alarmingly significant, with measurements of certain fibroids being twice as large in the initial report. For instance, a fibroid reported as 39mm in their scan was measured at 18mm at the other clinic.

The size of fibroids determines, among other factors, whether surgery is necessary, which in my case would cost thousands of pounds as my insurance does not cover pre-existing conditions. You can find a review here where a patient had to pay £7650 for surgery based on incorrect ultrasound results from London Private Ultrasound.

I initiated negotiations to obtain a refund for the subpar ultrasound. Instead, they offered me another ultrasound. So I was offered a second pointless procedure to make up for the one I've already had. I have been engaged in these negotiations for three months now. During this process, I discovered that several individuals have faced similar issues with the clinic's service. Additionally, the clinic is not affiliated with any medical scheme or alternate dispute resolution, making it difficult to seek a fair evaluation in case of problems.

I strongly recommend reading negative reviews before considering this clinic for their services. Do not be swayed by positive reviews, as they may have been commissioned by the company. The company has invested heavily in appearing at the top of search results, and so that positive reviews overshadow the negative ones. However, this is merely a marketing tactic that conceals the unsatisfactory quality of their medical services and their poor customer support.

P.S. I anticipate the clinic may respond by mentioning that they offered me a refund. While technically true, this only occurred after three months of discussions and various resources expended on my part. Hence now, I am also requesting compensation for the additional ultrasound. However, every time the company demands more time, effort, and resources from me than they are willing to compensate, making it impossible to reach a resolution.

19 de abril de 2023
Opinión espontánea
Logotipo de London Private Ultrasound

Respuesta de London Private Ultrasound

Dear Violetta,
We appreciate your feedback; however, we are saddened by your comments and failure to provide the truth.
We would like to address your issues as we did in our email exchanges.
We apologised for the delay in communication and explained the reasons several times.
While we are truly confident about our ultrasound scan results and all the measurements which have been provided in our report, and more than happy for any professional evaluation of this scan, we also believe that unfortunately, you failed to publicise the fact that the scans in question were FOUR months apart, with one being 3D and the other 2D, impacting comparability.

Furthermore, you failed to mention that we still offered a full refund or, a complementary 3D scan for the value of £225 as a gesture of goodwill; therefore, we strongly believe these options demonstrate our utmost commitment to addressing your concerns and prioritising patient well-being.

We must express our disappointment in you using phrases such as “Negotiating”! We do not "negotiate" but aim for transparent and fair resolutions, as our patients’ health is always our priority; this important task has been very well reflected in our reviews and the appreciation we have received from our valuable genuine customers.
Very sadly you have put us in a situation to disclose the fact that, we were expecting such a review from you as you did Threaten us, that if we didn’t give you more cash you would use social media to damage our clinic and obviously you tried your best.

We always strive for an honest and open communication. We hope our genuine customers can see through what appears to be a concerted effort to discredit our clinic.

Regards,
LPU.

Valorada con 5 estrellas sobre 5

Wonderful Clinic!

Wonderful Clinic!! Dr Pedram spotted issues with my liver that another ultrasound test elsewhere had missed. Thank You Doc. This shows how important it is to always get a second opinion. Hopefully we caught this early enough & this will give me a better prognosis.
London Private Ultrasound offers incredible value for money and The staff are extremely kind and compassionate. Don’t hesitate to visit them is you have any concerns.

21 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

My experience.

Really great staff who helped me at every stage. I got my report within 24 hours and even though I was so worried and anxious I was really put at ease. I hope to not need to use an emergency Sono service but if I do or if anyone asks me I would definitely go to these guys again. Highly recommend them.

1 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I arrived here for a transabdominal and…

I arrived here for a transabdominal and transvaginal Pelvic ultrasound. The receptionist was friendly, however as soon as I went into the room the man doing the examination was very curt and was asking whether I've ever had an infection and that I most likely have PCOS and lots of fluid that isn't normal, which was really upsetting. Since then I went to a private gynecologist and they advised the fluid on the scan and all the notes were fine and I shouldn't be worried. In between this scan and my private appointment I spent weeks worried thinking there was something wrong with me and had a very traumatic experience at this clinic, which caused a lot of unnecessary anxiety.

23 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and good value and availability

I booked here because they had last minute availability, I could not be more impressed with the service and efficiency of all the team, in particular my sonographer Afsaneh Tehrani who was a charming and experienced professional and very communicative at each stage of the procedure which I appreciated. Thank you, highly recommended.

9 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst experience ever rude and lie

Worst experience ever. Was in a lot of pain so book for the next day I got there 30 mins early no one was there. I called and the women spoke to me very rudely and said your early just wait. I was in so much pain so I waited when she arrived I asked are you here for sono she said yes I said I have an appointment for 12 it was now 11:55 she shouted at me and said I already told you wait to your time, I said I'm only asking. I waited a bit more then throught I'm paying you £164 pounds for the worst service ever. I left a review on Google and they replied with you never turned up so they lie too. If you read reviews your see lots have this problem so lots of fake reviews. I went hospital found out I have cancer. Sono they obviously make money so think they can be rude but there gonna lose a lot of customers acting like this the receptionist must be related to the owner as lots of complaints about her.

5 de agosto de 2022
Opinión espontánea
Logotipo de London Private Ultrasound

Respuesta de London Private Ultrasound

Good afternoon, There seems to be a mistake here!
1- We do not have any ultrasound scan priced £164.
2- We have never replied to any of our google reviews.
3- We would NEVER treat our patients the way it is explained by you.
PLEASE Check before you leave a review, our website is www.londonsono.com and we are London Private Ultrasound, based at 27, Welbeck St W1G8EN.
We would be grateful if you withdraw this review when satisfied you have the wrong clinic.
Many Thanks

Valorada con 2 estrellas sobre 5

Are these high reviews legit?

These high reviews I really don't understand, very possibly fake.
I waited for my ultrasound 40 mins at least over my appointment, and I followed the instructions and came earlier. The place is a small, cramped, hallway, little seating with no leg room. Airless too.
So my ultrasound with Dr Pedram I felt was very rushed. Not all my queries were answered and if I didn't understand his explanations he appeared 'upset' with me.
So my results, not 100% sure of the findings nor the next steps I should take.
I await the results in more detail when the info is sent to me by email, (hopefully). *Shrugs*.

2 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience

I am so pleased that we chose London Private Ultrasound for an early dating scan. I am an older mother-to-be on my first pregnancy and wanted some reassurance that all is going well.
The doctor was very friendly and professional, talking my partner and I through every image. She was very thorough and we were able to view images of our baby’s brain structure, neck thickness, major organ development, heartbeat, my overall womb health and accurate pregnancy dating all in 4D detail. It was amazing, and very reassuring to see. All our questions were answered and we came away feeling happy and more confident about our pregnancy journey. In addition, we were able to take away some high quality images of our baby.
I cannot recommend this service enough!

23 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional service!

I have recently attended on two occasions for ultrasound, doctors consultation and blood tests. All of the people were very friendly and professional, and put me at ease.
The service is very well priced and worth every penny. Pedram (ultrasound) spent time explaining everything to me and going above and beyond to help me find out what was causing my symptoms. The whole process was very thorough with detailed reports. Dr Namazi also did a thorough examination and was extremely helpful. I will definitely use this clinic again in the future and highly recommend.

1 de marzo de 2021
Opinión espontánea

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