Loop and Twist have been really helpful and quick to respond to my emails. The stools are fantastic quality and I'm very happy with my purchase.
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Consulta las opiniones de los clientes
I looked for awhile to find the right dining room chairs. Decided to try Loop and Twist despite some hesitation for the significant cost for my 6 dining chairs. Now that they’ve arrived (bone chair in... Ver más
La empresa ha respondido
Really beautiful design of chairs. I purchased six Hannah chairs with the backrest and can truly say they are by far my favourite thing we purchased for our home. The design of the chair is like a w... Ver más
I wouldnt advise ordering from Loop and Twist. We ordered our Walnut chairs and they turned up in a dark walnut colour. On requesting to return we have been told we will be charged £50 per chair to... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Design led furniture inspired by the mid-century era. Each piece is handmade to last in its timeless form and aesthetic. Catering to both contract and residential projects throughout the United Kingdom. Each product is handmade using traditional techniques that remain true to the heritage of the classic designs.
Información de contacto
Loop And Twist, 18 Lower Byrom St, M3 4AP, Manchester , Reino Unido
- info@loopandtwist.co.uk
- loopandtwist.com
4,5
Excelente
64 opiniones
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Bad communication
Bad communication. I hope they change their website to be clear about this issue. I asked for some samples which the company stated were redeemable against purchase. As I knew I wanted to buy the lovely chair I went ahead and got the fabric samples for £30. However I discovered when the chair was in my cart it was only available as a set of six, which was not information available on their website. So I couldn’t purchase one and then they refused to reimburse the £30 sample price. After some back and forth they paid back £25. Rather petty.
17 de julio de 2024
Respuesta de Loop and Twist
Dear Sarah,
We are genuinely sorry to hear about your experience and disappointed to see your review. We strive to make all relevant information clear on our website, including details regarding the minimum order quantities for made-to-order items. As you requested a custom specification for a product, we regret that we cannot manufacture just one due to the nature of our production process. We understand that this information might have been missed and appreciate your feedback.
Regarding the sample fee, while our policy is that samples are non-refundable, we made an exception and issued a reimbursement as a gesture of goodwill. The difference in the refund amount was due to the shipping costs deducted by the courier, which are out of our control.
Thank you for your feedback.
Amazing quality and amazing service
Amazing quality and amazing service. I couldn’t choose a suitable date for delivery and they got in touch promptly to arrange a new delivery date that suited me. The quality of the chair I ordered was amazing and sturdy. 10/10 would recommend.
11 de julio de 2024
Respuesta de Loop and Twist
Dear Ismail,
Thank you so much for your kind words! We’re thrilled to hear that you are pleased with the quality of your chair and our customer service. It’s wonderful to know that our team was able to accommodate your delivery needs and that you’re satisfied with your purchase.
Your recommendation means a lot to us, and we truly appreciate your support. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Highly recommended
Came faster than advertised . Lovely quality . Well packaged . Careful delivery . Would highly recommend
2 de julio de 2024
Respuesta de Loop and Twist
Dear Anna,
Thank you so much for your wonderful feedback! We’re delighted to hear that your order arrived ahead of schedule and that you’re pleased with the quality and packaging. It’s great to know that the delivery was careful and met your expectations.
Your recommendation is greatly appreciated.
Thank you.
Bad customer service and client experience
I wouldnt advise ordering from Loop and Twist. We ordered our Walnut chairs and they turned up in a dark walnut colour.
On requesting to return we have been told we will be charged £50 per chair to return! Even though we believe we have been missold to - We even purchased the wood stain samples from the company to prove that they were infact the wrong colour, which the stain samples did prove!
Furthermore, customer service is slow, there is no phone number so it adds to much frustration - we are left waiting days without an email response, even after sending the evidence that they are the wrong colour. Awful - wouldn’t recommend.
15 de julio de 2024
Opinión espontánea
Respuesta de Loop and Twist
Dear Phoebe,
We’re truly sorry to hear that you are dissatisfied with your experience. All our products are completely handmade, and the wood samples provided are meant as a reference to show the general tone and grain of the material. We do advise that colours can appear darker or lighter depending on lighting conditions and the natural variations in wood.
Regarding your return, your order was fully refunded upon receipt, and we regret that you felt our initial communication regarding return fees was unclear. These charges are a standard part of our return policy.
We take pride in the quality of our craftsmanship and are disappointed that you felt the need to leave a 2-star review. We believe the review doesn’t fully reflect the effort we put into our work or the resolution we offered. Nonetheless, your feedback is valuable, and we will continue to improve.
A pleasant surprise
I spent nearly two months trying to find the perfect dining chairs for our newly renovated flat to no avail. Then, one day there was an ad for Loop and Twist in my inbox. I was surprised by how beautiful the designs were; what's more, they were reasonably priced. I ordered and within five days my chairs were delivered. They are of superb quality. I couldn't be happier.
8 de mayo de 2024
Respuesta de Loop and Twist
Dear Saavik,
Thank you for sharing your experience! We’re thrilled to hear that you found the perfect dining chairs and that you’re delighted with their quality and design. It’s wonderful to know that the delivery met your expectations as well.
Your satisfaction means a lot to us, and we’re so glad we could provide what you were looking for. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Product efficiency very good and quick delivery…
Product very good and quick delivery without hassle
1 de mayo de 2024
Respuesta de Loop and Twist
Dear Marian,
Thank you for your kind words! We’re glad to hear that you found the product quality to your liking and that the delivery was quick and efficient.
Your feedback is greatly appreciated. If there’s anything else you need or if you have further questions, please don’t hesitate to reach out.
Respuesta de Loop and Twist
Dear Kinza,
Thank you for your wonderful feedback! We’re delighted to hear that you love the design and find the product sturdy.
Your satisfaction is our priority, and we’re thrilled that we could meet your expectations.
Thank you.
Amazing experience
Amazing experience. The delivery was quick (next day) and I received regular updates. The quality of the samples were fantastic and so helpful for me to decide which product to purchase- would definitely recommend !
28 de marzo de 2024
We bought 6 wegner chairs to go with a…
We bought 6 wegner chairs to go with a dining table. They are larger than we imagined but in the end go very well with the table we also ordered on line. They are comfortable and stylish. We did have some issues with the delivery process but Muha worked with us to sort the problems out .
29 de marzo de 2024
Opinión espontánea
Respuesta de Loop and Twist
Dear Bernadette,
Thank you for taking the time to share your experience! We’re delighted to hear that the Wegner chairs complement your dining table and that you find them both comfortable and stylish.
We apologise for the delivery issues you encountered but are glad to know that we were able to resolve them to your satisfaction. If there’s anything else you need or if you have any further questions, please don’t hesitate to reach out.
Happy customer
Love the feel and design of the stools I purchased. Looks amazing in our kitchen!
12 de enero de 2024
Respuesta de Loop and Twist
Dear Elizabeth,
Very happy to hear that you’re loving the stools and that they look fantastic in your kitchen! It’s wonderful to know that the design and feel of the stools have met your expectations.
Thank you for sharing your positive experience.
Honestly so much better than I thought!
Honestly so much better than I thought!
The brand creates timeless pieces but with amazing build quality. I cannot recommend it enough!
8 de febrero de 2024
Opinión espontánea
Very good communication and everything
Very good communication and everything! Thank you.
10 de noviembre de 2023
Great chairs
Great chairs. We love the quality. All arrived on time as expected. Would highly recommend.
4 de septiembre de 2023
Gorgeous chairs
Gorgeous chairs, quick delivery, very comfortable. I am very happy with my purchase!
18 de septiembre de 2023
Opinión espontánea
Fantastic chairs
Thank you Loop and twist, can’t ask for better quality, Value, delivery and service.
I will surely continue buying from you, especially your new product releases.
2 de septiembre de 2023
Opinión espontánea
Really happy with whole experience
Really happy with whole experience. Delighted with our new bar stools. Elegant and understated. Great quality. Delivered really quickly. Love them! Thank you :)
11 de julio de 2023
Opinión espontánea
Thankyou Twist and Loop
Thankyou Twist and Loop (Tariq, Veronica and Ali) I’m absolutely delighted with the carpet, both rooms look great and Thankyou for helping with moving the furniture.
7 de julio de 2023
Opinión espontánea
We love our sofa and Wegner chairs from…
We love our sofa and Wegner chairs from Loop + Twist!
Having two young kids, the furniture sometimes takes a battering. With drinks/food spills, accidents and lots of bouncing. But what I love most is how easy they are too clean and maintain. They look brand new even with all the above mentioned.
Their products are stunning and so well made! We will be purchasing from them again.
7 de julio de 2023
Opinión espontánea
Hannah dining chairs
Not only are the chairs an absolute dream but the communication and efforts from the Loop&Twist team exceeded expectations!
22 de junio de 2023
Opinión espontánea
One of the few furniture retailers who…
One of the few furniture retailers who haven't let me down. Wonderful product and would highly recommened
16 de mayo de 2023
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