Aggressive sales tactics, and certainly not acting like a fiduciary
UPDATE: I received a followup call from two of the company’s executives, including its chief operating officer. They were generally apologetic (although they said they “saw both sides”) and offered a different advisor. I appreciated the follow up phone call and the acknowledgment that critiquing competitors on something as sensitive as fiduciary relationships is not appropriate especially with a perspective new client.

I went to a presentation on annuities. The presenter was Andy Stenzel a registered fiduciary. I scheduled a follow up phone call and informed Mr. Stenzel that I was going to compare his offer to what my existing financial advisor (Fidelity) could offer. I did not receive the information from Fidelity and had to reschedule my follow up call with Mr. Stenzel twice. On the second rescheduling, he sent an email questioning whether Fidelity was acting as a fiduciary because in his mind it was taking them too long to provide the information. Of course he had no idea what I requested or the reasons for the delay. He just decided to use aggressive sales tactics and criticize his competition.
When I told him I did not think that was proper for a fiduciary, he responded with “best of luck, Robb”
If he apologized, I probably wouldn’t be writing this review. I am a retired finance attorney and corporate restructuring consultant. I have served as an expert witness in fiduciary duty cases. Now that I’ve interacted with them, I would never do business with Lord and Richards and in particular, Mr. Stenzel.
Aggressive sales tactics are unbecoming on so-called fiduciaries.
