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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Such a great family run company! I ordered a bundle from here, amazing value, it included phone case, key ring, coaster, phone loop all in this amazing celestial stars and crescent moon pattern. I had... Ver más

Valorada con 2 estrellas sobre 5

they have kinda ok communication but the cherry on top was finding all the cases being sold by a smaller person much cheaper (£2.40-£5ish) per case… literally all the designs this site has are there,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I absolutely love this little company and won’t go anywhere else for my phone accessories! I’ve ordered their own-design cases and phone loops, as well as a personalised case, and every single one has... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely love this company I’ve purchased quite a few phone cases as I love changing mine frequently and showing them off. Recently experienced a minor problem and it was sorted and correct phone c... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares
  2. Tienda de accesorios de moda

Escrito por la empresa

Welcome to LoveCases, your go-to destination for fun, unique, and trendy phone cases and accessories! Based in the heart of the UK, we are a small but passionate team dedicated to spreading love and positivity through our vibrant and stylish designs. Get in touch 💌hello@lovecases.com Shop our products here https://www.lovecases.com


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

528 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 85% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Very poor company.

I placed an order and after several working days I was sent an email stating it was out of stock.

I've complained to them, bringing up the point that they shouldn't take people's money when they don't have the product, I haven't heard back from them.

3 de septiembre de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Hi Graham. I'm sorry to hear that you're disappointed that your item was out of stock. We did our best to offer alternatives or a full refund.
Please note that it can take up to 24 hours to respond to customer queries - so your email from yesterday afternoon will be responded to today.

Valorada con 2 estrellas sobre 5

Lovely case but images come off quickly

I ordered a personalised pet phone case which j absolutely love but after having it on for 2 weeks all the images on the back are peeling off.
It is mostly just on my desk or on charge in the car so can't imagine what it would be like if it was in a handbag.
Such a shame as its such a nice case but its expensive for it to look so tatty after only a few weeks

1 de agosto de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Hi, really sorry to hear there's been an issue with your case. Please drop us an email so we can sort this out for you ✨

Valorada con 1 estrellas sobre 5

If I could mark a minus figure I would

If I could mark a minus figure I would. I have had numerous purchases from here in the past all without issue and the customer service has always been amazing. However, my parcel has not arrived this time Evri don’t care, they sent a pic of an envelope on a pavement as proof !! And Love cases have been ignoring my emails and just not interested. I raised a complaint and heard nothing then I get an email to say they have opened a case with Evri !!
This has been going on for 3 weeks now, so disappointed am out of pocket and have nothing for it !!
Thank you Love Cases

7 de agosto de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Hi Tina, as we've communicated via email, we have contacted Evri about the issue and are awaiting the result of the investigation. As the photo and the GPS location of the delivery matches, we're unable to action anything until we've heard back from the courier. I hope you can understand that we have to follow a fair process for all deliveries that have been reported as not received.

Valorada con 1 estrellas sobre 5

dont expect a refund

Made an order and it was returned due to ill fitting and not great quality. still awaiting my refund after i returned this almost 2 months ago have been in contact with proof of return and my order number and have absolutely 0 response.

13 de junio de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Hi Shauna, after asking for the tracking for your return, we didn't receive a response from you. As soon as we receive your return, we'll gladly refund your order ✨

Valorada con 1 estrellas sobre 5

Cheap looking and not convinced I got what I ordered

Ordered two phones cases for my Samsung 24 on 13 July 2025. Luckily, I took a screenshot of my order confirmation showing my order number. The picture doesn't, however, have a breakdown of the order. I never received an order confirmation from Love Cases. The next communication I received was from DPD about expected delivery. My cases arrived on 15 July 2025.

I am disappointed by both cases. They both have a glitter feature on the case, which I don't believe I ordered. The feature cheapens the look of the cases. The print on the back of the cases also looks like a sticker that isn't cohesive with the material of the case. Again, it cheapens the look. On the same day, I sent a query to Love Cases, via the website chat feature, to confirm my order details. I have a screenshot of this. I haven't heard back from them yet...

13 de julio de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Hi, if you could share you order details with us, we'd love to help with this ✨

Valorada con 5 estrellas sobre 5

Great quality

This was my first time using lovecases and I have to say I'm so impressed with the quality, the shipping was fast and well packed! Highly recommend.

24 de junio de 2025
Logotipo de LoveCases

Respuesta de LoveCases

Thanks so much ✨

Valorada con 5 estrellas sobre 5

Cutest company

The designs are so so so cute, always on trend and they're so quick with it! The quality is incredible, whoever is printing and packing these is really talented. And nothing compares to their customer service, honestly the friendliest team to deal with!

3 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered matching collar

I ordered matching collar, lead and harness set for my dog, the collar was out of stock, I was emailed and offered a different collar. I asked for my ordered to be cancelled as I wanted the matching set, they told me I could wait and the collar would be dispatched ASAP when the new stock arrived and offered a free gift of a phone case and it matches the set for my dog. Fantastic service and amazing customer service. Will definitely be using love cases again

5 de junio de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Hi lovely! 💕🐾

Thank you sooo much for your kind words — this absolutely made our day! We're so glad we could get everything sorted for you and your pup 🐶✨ Matching accessories are a must, and we're thrilled you loved the little phone case surprise too 💌

Your support honestly means the world to us, and we can’t wait to have you shop with us again soon! Sending lots of love (and tail wags!) your way 💖

Valorada con 5 estrellas sobre 5

An amazing service and I love the…

An amazing service and I love the products I received! When my parcel was was lost in post and I contacted Love Cases the issue was dealt with promptly and by a lovely lady called Emanuella who was so polite, friendly and helpful with her email responses! I would highly recommend! Thank you Love Cases!

4 de junio de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Aww thank you so much, lovely! 💖
I’m so happy I could help — making your experience smooth and special is always my goal! 🌸💌

LoveCases Emmanuella💖

Valorada con 5 estrellas sobre 5

Love

I've tried so many different cases for my phone & this is the only one that feels secure! Also lots of different designs

27 de mayo de 2025
Logotipo de LoveCases

Respuesta de LoveCases

Aww thank you sooo much lovely! 💖
Your kind words made our day ✨
We're so happy you loved everything! 📦💫
Big hugs! 💕

LoveCases Emmanuella 💖

Valorada con 1 estrellas sobre 5

Wrong kindle case sent

Wrong kindle case sent, was told I clicked the wrong one, but it didn't specify properly between the two 12th generation options they have, and I would lose money sending it back, will not be ordering from this site again

29 de mayo de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Good morning Shannon,

Thank you for getting in touch, and I’m really sorry to hear that the Kindle case you received doesn’t fit your device 📚💔

I completely understand how easy it can be to select the wrong model — the names can be a bit confusing! That said, we do list the Kindle device names on our website exactly as they appear in your Kindle's settings, so customers can double-check their model before placing an order.

From the images you kindly sent, it looks like you have the Kindle Paperwhite 6 (12th Generation). However, the case ordered was for the Kindle 12th Generation — a different model, as named by Amazon (not us, promise! 😉).

We’d love to get the correct case to you 📦💫 We just ask that the incorrect one be returned first. My colleague sent over a return link to make this process quick and easy ✅ Once it’s back with us, we’ll send out the replacement straight away!

As a small business, we do follow this standard returns policy — it’s something you'll find with most online stores 🛍️ We really appreciate your understanding.

If you have any questions at all or need help with the return, feel free to drop me an email at hello@lovecases.com — always happy to help! 💌

Thanks again,
Candace
Team Manager @ LoveCases 💖

Valorada con 1 estrellas sobre 5

Don’t order a soft case

Purchased a phone case. Yes I’ll admit I missed the note that said it was a soft case, but I have never smashed my screen protector so many times in 2 week. Have gone through 4 main screen and 1 camera. I might as well not have a case on. Really disappointing as I love their Taylor Swift range.

11 de mayo de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Hey lovely!

We’re so sorry to hear you had some issues with your products 😔 That’s definitely not the experience we want you to have!

We’re more than happy to offer a resolution 💕 We’re always here to help and make things right for our amazing customers ✨

Just drop us an email at hello@lovecases.com and our superstar Mani will take great care of you from there! 💌💫

Big hugs,
The LoveCases Team 🌸

Valorada con 5 estrellas sobre 5

I love this little company 😍 previously…

I love this little company 😍 previously purchased a phone case that I've used for well over a year and it's still brilliant and in more than functioning condition. Recently treated myself to a new case and tote bag with the winnie the pooh/taylor swift range, they arrived today and are beautiful!! Absolutely love the creative ideas this company has and would 100% recommend.

16 de mayo de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Aww thank you sooo much lovely! 💖
Your kind words made our day ✨
We're so happy you loved everything! 📦💫
Big hugs! 💕

LoveCases Emmanuella 💖

Valorada con 5 estrellas sobre 5

The best ever!!

Absolutely amazing company would recommend to anyone!! I purchased a personalised phone case with DPD next day delivery it arrived on time is absolutely beautiful and quality is amazing!! I will be a customer for life 😻😻🩷🩷

13 de mayo de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Aww thank you sooo much lovely! 💖
Your kind words made our day ✨
We're so happy you loved everything! 📦💫
Big hugs! 💕

LoveCases Emmanuella 💖


Valorada con 5 estrellas sobre 5

Another fab case!

Another fab case from Love Cases! Great quality and such a cute design.

24 de abril de 2025
Logotipo de LoveCases

Respuesta de LoveCases

Aww thank you sooo much lovely! 💖
Your kind words made our day ✨
We're so happy you loved everything! 📦💫
Big hugs! 💕

LoveCases Emmanuella 💖

Valorada con 5 estrellas sobre 5

Amazing Brand

The team are always so lovely to talk to and very helpful if you are having difficulties with your order. They are friendly and approachable. Their cases are always of extremely good quality and finishes to a high standard! I have been ordering phone cases from their company over many years now and would not order from anywhere else. Highly recommend this amazing company to everyone! Thank you for all my lovely cases🩷

25 de febrero de 2025
Logotipo de LoveCases

Respuesta de LoveCases

Aww thank you sooo much lovely! 💖
Your kind words made our day ✨
We're so happy you loved everything! 📦💫
Big hugs! 💕

LoveCases Emmanuella 💖

Valorada con 5 estrellas sobre 5

Lovely products!!

Lovely products!!
We are so pleased with our phone cases. Hiccup with my case, however the customer service I received was excellent!
Will certainly recommend and use again in the future 😃

10 de marzo de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Aww thank you sooo much lovely! 💖
Your kind words made our day ✨
We're so happy you loved everything! 📦💫
Big hugs! 💕

LoveCases Emmanuella 💖

Valorada con 5 estrellas sobre 5

Fantastic customer service!

I had a great experience shopping with love cases as a first time customer. I ordered a case for my AirPods but it didn't quite fit. I contacted customer service and they were prompt in resolving this for me and sent me a new one which fit perfect! Thank you love cases for making my shopping experience smooth and enjoyable 😇

20 de febrero de 2025
Opinión espontánea
Logotipo de LoveCases

Respuesta de LoveCases

Aww thank you sooo much lovely! 💖
Your kind words made our day ✨
We're so happy you loved everything! 📦💫
Big hugs! 💕

LoveCases Emmanuella 💖

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