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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Mike was involved in every single step answered all my questions 🙄 he was professional and completely knowledgeable. He gave me time to consider my options and plans without pressure and got the bes... Ver más

Valorada con 5 estrellas sobre 5

Our flights were changed, whilst we were on holiday. I contacted John, who was very helpful and sorted alternative flights out, to get us home on the same day. This allowed us to get the train to the... Ver más

Valorada con 5 estrellas sobre 5

Mike was very helpful and attended to every detail. He went above and beyond in every way. Our whole booking experience was fantastic and we are so looking forward to our holiday. Thanks Mike.

Valorada con 5 estrellas sobre 5

I’m in the middle of booking a holiday with Lo cost cruises. Felt a bit strange at first having a payment plan but talked through with Mike. I have been able to verify everything booked by them is... Ver más

Información sobre la empresa

  1. Agencia de viajes en crucero
  2. Agencia de pasajes de avión
  3. Agencia de cruceros
  4. Hotel de lujo
  5. Agencia de viajes

Escrito por la empresa

LowCostCruises is a Budget friendly travel company with Full ATOL Protection & dedicated to offering unforgettable cruise experiences at unbeatable prices. Founded with the mission to make luxury cruising accessible to everyone, we pride ourselves on providing top-tier services, exceptional value, and a wide range of cruise options to suit every budget and preference. Our Mission Our mission is to democratize the world of cruising by offering affordable yet high-quality cruiseholidays. We believe that everyone deserves a chance to explore the world’s most beautiful destinations by sea, without breaking the bank. What We Offer • Unbeatable Prices: Through strategic partnerships with leading cruise lines, we secure exclusive deals and discounts, ensuring our customers get the best value for their money. • Wide Selection: From luxury liners to family-friendly ships, we offer a diverse range of cruises to destinations all around the globe, including the Caribbean, Mediterranean, Alaska, and beyond. • Exceptional Customer Service: Our team of cruise experts is dedicated to providing personalized service and support from the moment you start planning your trip until you return home. • Flexible Options: We offer a variety of packages and customizable options to suit different needs and preferences, whether you’re looking for a quick getaway or a long, leisurely voyage. Why Choose Us? • Affordable Luxury: Enjoy the perks of a premium cruise experience at a fraction of the cost. • Expert Guidance: Our knowledgeable staff is always available to help you choose the perfect cruise and ensure your journey is smooth and enjoyable. • Customer Satisfaction: We are committed to exceeding your expectations and creating memories that last a lifetime. Our Commitment At LowCostCruises.co.uk, we are passionate about travel and believe in its power to enrich lives. We are committed to providing exceptional value, unparalleled service, and a cruise experience you’ll never forget. Discover the world with LowCostCruises and embark on the adventure of a lifetime without compromising on quality or cost. Contact Us For more information or to book your next cruise, visit our website at www.lowcostcruises.co.uk or call our customer service team at 01158225802 Join us on social media for the latest deals, travel tips, and cruise news.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

48 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Mike was involved in every single step…

Mike was involved in every single step answered all my questions 🙄 he was professional and completely knowledgeable. He gave me time to consider my options and plans without pressure and got the best deal possible for me wife and friend highly recommend this company. Organised, had flights details available and cost without any hidden charges well done 👏

9 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Customer Service

Mike was very helpful and attended to every detail. He went above and beyond in every way. Our whole booking experience was fantastic and we are so looking forward to our holiday. Thanks Mike.

22 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Missed flight

Our flights were changed, whilst we were on holiday. I contacted John, who was very helpful and sorted alternative flights out, to get us home on the same day. This allowed us to get the train to the airport without having the stress of trying to find/book alternative flights. John was very efficient and friendly. Would definitely book another cruise/holiday with him, as he goes beyond what is needed for his job role

19 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A great way to see some of the best of Egyptian antiquities

Boat was excellent - rooms , deck with terraced bar and pool. Great staff and guide. Food a bit boring but not a deal breaker . The trips to sites which were included were fantastic and extra one to Abu Simbel was , despite the exhausting 3 hour drive each way , well worth it. A good value , low key , relaxing way to see the big sites . Plus we met some lovely people on the boat and looking after us.

20 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jayden was a star

Jayden was a star in sorting out our requests. Nothing was too much trouble for him. He kept us in the loop and explained everything well.
Definitely use the again.

15 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’m in the middle of booking a holiday…

I’m in the middle of booking a holiday with Lo cost cruises.
Felt a bit strange at first having a payment plan but talked through with Mike.
I have been able to verify everything booked by them is on my parties name with hotels and airlines and the customer service is very good so supportive of their 5 star reviews so far and I’m looking forward to the trip and will no doubt be reviewing again following the trip

13 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Japan and China trip

This is now the fifth time we have booked with Lowcostcruises, and once again the experience has been outstanding. Our most recent trip was a wonderful New England and New York cruise during the winter holidays, so when we started thinking about our next holiday, we didn’t hesitate to return to them. For our next trip, we had the idea of visiting Tokyo during the cherry blossom season and possibly combining it with a visit to parts of China. We had a few places in mind but were very keen to avoid large group tours and instead create something more personal and flexible. From the very first conversation, Arman at Lowcostcruises was fantastic. It was refreshing to speak with someone who genuinely listened to our ideas and then helped develop them with thoughtful suggestions and expert guidance. His knowledge of both Japan and China is impressive, and he patiently explained how the private tour and cruise elements of the trip would work together. Arman helped us plan the timing carefully to maximise our chances of seeing the cherry blossoms in both countries. He also suggested a variety of travel options and accommodation styles so we could experience something unique at each stage of the journey. Nothing ever felt like too much trouble, and he always made sure our preferences and interests were fully taken into account. We’ve also been very impressed with the friendly and professional support from Lilly. Together they have created a detailed and well-structured itinerary that gives us complete confidence in the trip. After five bookings with Lowcostcruises, we can honestly say their service continues to exceed our expectations. We’re now incredibly excited and looking forward to our 2027 adventure.

13 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service and a Great Hotel

Great Service and a Great Hotel. Jasmine Palace Resort, Hugarda. Changed our original plan and they sorted it straight away. Very friendly and quick to respond. Thank you. Planning to return next year.

25 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dont book with these companies

We were put in a hotel with building site ongoing outside our room.. we were never made aware of this at anytime.. the cruise also we booked to.go on was not the boat we had booked.. bathroom over flowing.. no help at all from low cost cruises or johnson holidays.. they are both the same.company.. emailed them many times and no reply.. was supposed to be dealt with within 30 days, which is now over.. Our 20th wedding anniversary was completly ruined by the hotel and boat.. we also had a dirty problem with bathroom on boat.. was reported 3 times but temporarily fixed with a plastic bad and a toilet brush holder on top of it.. every time we let the bath water out, dirty water was coming up through the drain in the floor, meaning we had to walk in it.. hardly hygienic at any rate.. deeply disappointed

7 de octubre de 2025
Opinión espontánea
Logotipo de Lowcostcruises

Respuesta de Lowcostcruises

Dear Guest,

We are sorry to hear that your holiday experience did not meet the expectations you had. However, after a full internal review with our ground team, hotel partners, and cruise operations, we must clarify several important facts regarding your booking and the service provided.

1. Hotel Site Work
At no point were we informed by the ground team or the hotel of any construction or site work taking place at the property. Had this information been available to us, we would have immediately notified you. We can only pass on information officially provided, and in this case, no advisory was issued by the hotel.

2. Room Category Provided
You were accommodated in the Deluxe Room, exactly as booked and confirmed. There was no downgrade or deviation from the purchased room type.

3. Bathroom & Cruise Concerns
Please note that the cruise is a floating hotel, and as confirmed by the ground operations team, occasional slow water flow or temporary drainage delays can occur due to the nature of the vessel. The team addressed the matter each time it was reported.
We have no record from the cruise supplier of any unresolved maintenance issue after their intervention.

4. Cruise Boat Provided
The cruise allocated was a like-for-like vessel that met the same category and standard as the one booked. Our Terms & Conditions clearly state that operational circumstances may require the cruise operator to assign an equivalent vessel, which is standard practice across the travel industry.

5. Your Booking Process & Price Shown
We also wish to highlight that at the time of booking, you had extensively shopped around and later confirmed with us because you were unable to find the holiday cheaper elsewhere. You received an additional discount, which was accepted by you in writing along with our Terms & Conditions.

6. Anniversary Expectations
We appreciate that this was your 20th wedding anniversary; however, any special arrangements or enhanced services depend on the package purchased. Expectations for premium-level services cannot be guaranteed when they are not part of the holiday inclusions you selected and paid for.

7. Complaint Response Time
As already explained to you in previous correspondence, any post-arrival complaint requires up to 65 working days to allow all suppliers (hotel, cruise, ground handling team, and transfer partners) to provide their official written reports.
You were informed of this timeframe clearly, and it continues to apply.

8. Regarding the Comment “Don’t Book With These Companies”
We understand frustration, but it is important to note that Low Cost Cruises is legitimate, registered, and compliant travel providers. Your booking was delivered as per the confirmed itinerary and the services purchased.

Final Position
Based on all verified reports from the ground team and suppliers, the services were delivered in line with your confirmed booking and the price/package selected. While we sympathise with your dissatisfaction, the issues raised do not constitute a service failure from our side.

We will revert with the final outcome once the full supplier reports are completed within the 65-working-day timeframe.

Kind regards,
Low cost cruises

Valorada con 5 estrellas sobre 5

Sonia

Back from Nile cruise & stay which was fantastic from beginning to end . All thanks to Jayden who sorted it all for me . Available 24/7 to answer any questions very helpful.
I would highly recommend

27 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant company and Jayden is an asset

I can't rate Jayden highly enough, I first looked at Egypt cruises for Jan/Feb ' 26 but i was unable to get time off or dates clashed with something. Jayden remembered me mentioning other dates and contacted me with a holiday for September and it was a great deal especially as I'm a solo traveller and a bit nervous ! Throughout my trip I am being looked after, all transfers included and I'll have the contact numbers of local reps if I need anything while I'm away. I was also offered at a cost an upgrade and even that was an offer too good to refuse. He also organised a trip to the Grand Egyptian Museum, I am very impressed with this company and the contact has been brilliant - can't fault anything.

10 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

We were looking to book a cruise at the…

We were looking to book a cruise at the last minute. I was contact by low cost cruise, I certainly gave them a challenge. I spoke to Sam, who was outstanding, so very helpful and put a smile on my face when we got a cruise booked. I would recommend not only the company but Sam too.

22 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding

Namste hope u all well n u all work very hard today sorted all happy ending, Yr service is outstanding n God bless u all
Kind regards narmada ladva

19 de agosto de 2025
Opinión espontánea

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