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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Extremely helpful team who made the whole experience in their shop lovely from start to finish. They had so many gorgeous items it was hard to leave! Very satisfied with my purchase and would recommen... Ver más

Valorada con 5 estrellas sobre 5

I bought my wife an antique brooch. She was thrilled with it. Excellent service and advice. My go to place for special jewellery.

Valorada con 5 estrellas sobre 5

After almost 30 years, my wedding ring had become worn and too tight on my finger. A major complexity is that the deign involves 2 concentric rings mounted together, where the narrower ring ‘spins’ ar... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from start to finish. We were looking for an eternity ring with certain requirements. Lowes made contact with their local supplier & a ring was delivered to the shop. All staff were... Ver más

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4,9

Excelente

TrustScore: 5 sobre 5

167 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, communication, friendliness of staff, surroundings.
And the item I bought was excellent as well.

31 de mayo de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Hello John,

Thank you for such a positive review! We hope to see you again in the future.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

Excellent service from the very…

Excellent service from the very informative friendly staff. I used their repair service and can’t fault it.

5 de junio de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Hello,

Thank you for your 5 star review. I am pleased you were satisfied with our repair service and we hope to see you again for any further alterations needed.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

Exceptional customer service.

Staff member spoken to was friendly, helpful and knowledgeable. There was no pressure to make a decision, alternative options were discussed and it felt that my custom was valued.
The customer service was, as has always been the case on previous visits, excellent. Thank you.

3 de junio de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Hello,

Thank you for your glowing review. It is lovely to hear that you are and always have been happy with the high level of service we provide. We hope to see you again in the future.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

Superb wedding ring alteration

After almost 30 years, my wedding ring had become worn and too tight on my finger. A major complexity is that the deign involves 2 concentric rings mounted together, where the narrower ring ‘spins’ around the wider one. For a very modest price, Lowes were able to increase the size of the main ring and marry it with the second, which now fits snugly and yet still spins freely. An excellent repair - I am delighted how this turned out.

24 de mayo de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Hello Mr Hughes,

Thank you for your 5 star review! I am pleased to hear your wedding ring is now fitting comfortably and spinning freely again. We hope to see you again in the future should you need anything.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

For that special piece of jewellery…..

The staff were very knowledgeable and nothing was too much trouble. My purchase wasn’t rushed and no pressure to buy. Would definitely recommend this jewellers for that special piece of jewellery. I would definitely use again.

27 de mayo de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Thank you for such a fantastic review, it really means a lot to our team. We hope to see you again in the future for something special.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

Bought a beautiful rose gold ring

Bought a beautiful rose gold ring, service was exceptional. Thank you

10 de mayo de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Hello Debbie,

It is lovely to hear about your positive experience, I hope your beautiful rose gold ring is being worn with pride. We hope to see you again soon.

Kindest Regards,
Orla

Valorada con 4 estrellas sobre 5

Ring

Helpful staff who gave good advice and kept to the agreed timeframe.

8 de abril de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Thank you for your kind words as always Mr Cooke.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

Thank you for providing me with a great…

Thank you for providing me with a great choice when choosing a present for my family.
Will return in the near future

14 de marzo de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Thank you for your review, we look forward to seeing you on your next visit to Lowe & Sons.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

Great friendly advice and service

Great friendly advice and service. Look forward to our next visit to Chester ...so we can purchase another piece!

22 de febrero de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Thank you for your review Joseph! We hope to see you on your next visit to Chester.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish. We were looking for an eternity ring with certain requirements. Lowes made contact with their local supplier & a ring was delivered to the shop. All staff were knowledgeable, polite & friendly. A special shout out to Orla, who went the extra mile.

24 de enero de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Hello Nicky,

Thank you for such kind words. Although I was unable to meet your requirements this time, If you do need anything in the future do let me know. I hope you had a lovely time celebrating your birthday with friends and family.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

Excellent solution to a problem.

I needed advice on how to solve the problem of my wedding ring falling off, particularly in this cold weather, - it had been resized several times. They advised that nodules could be put inside the ring to provide additional friction. Brilliant solution.

7 de febrero de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Thank you for your review! I am pleased to hear that your wedding ring is now fitting more comfortably.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

Knowledgeable and friendly staff.

Knowledgeable and friendly staff.
Always a pleasure to visit such a beautiful shop.

30 de enero de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Hello Ms Smith,

Thank you for your perfect review. We hope to see you again in the future.

Kindest Regards,
Orla

Valorada con 5 estrellas sobre 5

Helpful and friendly staff

Helpful and friendly staff. Clear advice. Reasonable price and good quality of work

27 de enero de 2025
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Thank you for your Review Mrs Caunce. Your words and custom are much appreciated.

Kindest Regards,
Orla

Valorada con 4 estrellas sobre 5

Lowe & Sons always delivers excellent…

Lowe & Sons always delivers excellent service and a fantastic selection of antique jewellery, including pieces with Chester hallmarks. Over the years, they’ve maintained a high standard, and their shop truly stands out in Chester. On a recent visit, I purchased a beautiful silver necklace and was impressed once again by the friendly, professional service. It's great to see this gem of a store still thriving! Four stars.

13 de enero de 2025
Opinión espontánea
Logotipo de Lowe & Sons

Respuesta de Lowe & Sons

Thank you for your amazing review Kazim. We hope to see you again in the future.

Kindest Regards,
Orla

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