Lspersonalshopper Opiniones 

455
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great company I have purchased a few items now off here and the team was responsive even during busy Christmas period, sometimes they very busy but will always reply and source your item requested. Hi... Ver más

Valorada con 5 estrellas sobre 5

As I don't live in the UK, I wasn't acquainted with Lspersonalshopper before deciding, on my recent trip there from Mauritius, that buying the Disc-edition PS5 I'd been wanting since so long from it w... Ver más

Valorada con 1 estrellas sobre 5

Bought a pair of trainers listed on their site. Two days later transaction cancelled and refunded apparently issued. No reason, no emails until I asked why my order was cancelled. 5 days la... Ver más

Valorada con 5 estrellas sobre 5

I couldn’t find cheap Yeezy’s but ls personal they had decent price and quick delivery and definitely if there gonna be more brands and more other product I will order again !!!!I can recommend them e... Ver más

Información sobre la empresa

  1. Tienda de ropa para hombres
  2. Tienda de ropa
  3. Zapatería
  4. Tienda de ropa de calle

Información proporcionada por diversas fuentes externas

The UK's fastest growing personal shopping service


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

455 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(455)

1 opinión en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing service highly recommend

Amazing service highly recommend! Asked if they could stock a shoe for me as most retail places were sold out or long wait! They sent my item very quick and arrived next day, unfortunately they didn’t fit but they were happy toe exchange my item. Easy to rerun and sent my exchange next working day! Very happy, great service!

21 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

NEVER AGAIN!

Bought from them several times & yes, if you’re lucky then fine, if you’re not lucky and want something from their customer service- you’re in trouble!
The last pair I purchased from them (nike dunk) looked like an absolute rubbish after 2 weeks of wearing them. “Leather” started weirdly peeling off around the edges. I have loads of different sneakers, including dunks, and this one just doesn’t look “original” 🙂. Is LS Personal Shopper supplying some of their stuff from AliExpress these days? Asking for a friend!
When I’ve emailed them for the first time about it, I was completely ignored! Decided to message them on instagram (three times, two of which completely ignored as well) to then finally receive an email response:
“ Unfortunately as per our terms and conditions we are not responsible for the wear and tear of the product once worn, we will not be able to replace this for you. You maybe able to take this to a local Timpsons or shoe repair shop to fix this for you but unfortunately we are do not accept returns after pairs are worn.”
ABSOLUTE SHAMBLES!!!!!!!
You buy £££ shoes that you can take yourself to Timpsons to repair. Laughable! What a shame it took them weeks to even come back to me with this pathetic response. Good luck with your business! Never buying from them again!

20 de junio de 2022
Opinión espontánea
Logotipo de Lspersonalshopper

Respuesta de Lspersonalshopper

All our products are 100% authentic and we only purchase items which have been vetted and authenticated and from reliable sources.

Lspersonalshopper is a VAT registered LTD company, it is against the law to sell counterfeit stock. All of our stock is 100% authentic & new. Furthermore we accept Klarna & Clear Pay via our website, where you have to go through rigorous authenticity steps which require you to send all your invoices over to be accepted and use their payment gateways. We are more than happy for you to take your item and get it authenticated.

As stated in our terms and conditions after use of the shoes we are unfortunately not responsible to wear and tear of the items.

Kind regards,

James
Co-founder

Valorada con 1 estrellas sobre 5

Absolute shambles!

Absolute shambles!!!

Received the delivery from DPD in a complete damaged state. Opened the delivery on entry to my home & realised the item had been taken from an opening in the damaged parcel.
Raised the claim with customer services who have spoken to DPD who will not raise a claim and ultimately LS won’t be assisting in replacing or refunding a product I never received? Had to chase this several times over a 10 day period as I was getting no communication or updates on the developments.
My guess is they can’t be bothered and clearly have no emphasis on customer service unless your a ‘celebrity’ being posted on their account.

They sell high priced products and take no responsibility when a third party courier fails to deliver the item correctly.

Highly recommend you don’t use this company!

17 de junio de 2022
Opinión espontánea
Logotipo de Lspersonalshopper

Respuesta de Lspersonalshopper

Hi there,

We raised a claim with DPD, they have confirmed the parcel was delivered in perfect condition with no way the item could have been missing with the last scanned weight not changing from the original one when arriving at the warehouse. DPD will not be raising the claim and unfortunately we are not able to refund an order which has been confirmed delivered and received by DPD local. DPD local are a trusted and reliable delivery service and will raise a claim if something has gone wrong in this case there is no evidence of this.

Kind regards,

James

Valorada con 1 estrellas sobre 5

DONT BUY FROM LSPERSONALSHOPPER

I’ve bought from lspersonalshopper twice now. It’s safe to say that I will NOT buy from him again. The first pair I bought where some off-whites. The tags came in folded and the box was COMPLETELY damaged. I reached out to them and nothing was done, they read my messages in Instagram and left me there. The second time was a few weeks ago as k thought I’d give another chance and ordered the yeezy sliders. Again, complete disappointment once I got them as they were clearly used. Nothing was done there either. SO AVOID AT ALL COST. They don’t care about their customers will only take your money and never respond or offer a solution. Won’t see me again. Make sure you spread the word!!!

16 de junio de 2022
Opinión espontánea
Logotipo de Lspersonalshopper

Respuesta de Lspersonalshopper

Hi Nadia

We are sorry you feel this way, in regards to this order we offered a solution to resolve your issue however due to you going away the next day it was not feasible. The yeezy slider was brand new which had been sent out to you. You have not reached out since going away to our customer service team.

Any future issues you may have please contact the customerservice team directly.
Customerservice@Lspersonalshopper.co.uk

Valorada con 5 estrellas sobre 5

Happy customer!!

Great communication, answered all my questions straight away and my trainers arrived next day before noon. I will definitely be buying again!!

31 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

After having difficulties of delivery…

After having difficulties of delivery with DPD I contacted the sellers and they was very helpful and I receive my parcel the next day.
Also came nicely packaged and product quality authentic and proper.
Customer service superb and would definitely recommend and use service again 💯

29 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Very professional got my order within 3 days of ordering. communication was open with us the whole time. After dealing with other sites like this, this is by far the best and most professional

28 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Regarding my order 16653

Even tho the order did take a little long to come. I must say the trainers are great and they are mint. Also the delivery came next day from when the company dispatch the item.

22 de abril de 2022
Opinión espontánea
Logotipo de Lspersonalshopper

Respuesta de Lspersonalshopper

Hi there,

I am very sorry you feel this way, Our last correspondence we assured you the item will be delivered by saturday we have dispatched these and uploaded the tracking to arrive for you as promised.

Kind regards,

James

Valorada con 5 estrellas sobre 5

Responded quickly when I asked for…

Responded quickly when I asked for extra photos of the trainers and answered any questions I had. It was then a swift delivery with them arriving the following day, extremely happy with the product and service!

12 de abril de 2022
Opinión espontánea

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