Lucyandporter Opiniones 13

I ordered 4 dresses and 2 tops and I am trying to return them .
No address to send . I’ Am getting the run around from the website. Won’t accept pictures, won’t let me submit for a refund or email I’m sending . I’m losing $300 .
What a lesson learned ! This company is a SCAM !
Will have to donate these clothes !

This company is a SCAM. You won't get a refund. The quality is awful.

Claimed to be cotton but were cheap polyesther and colors were notas pictured. Called for a shipping return and was told the max refund was 30%.

I received my order and the dress did not fit. The site dimensions were wrong. When I tried to return they gave me a real bite and switch offering me 10%, then 20%. And finally 30% to keep the item. It doesn’t fit and I wanted a refund but they claim to send back I need to pay shipping to china. Their ad promotes a family run business with the word Boston below the company name. This is not a reputable company!

I was brushed off numerous times to return a dress. Their warehouses are in China and I settled for half of my money back.

Don't buy anything from them, they lie about Boston

Clothing is not as it appears. Material is not described on website. They claim "60 Day Money Back Guarantee" and do not offer it. When trying to return a top that was not as it was pictured and way too large, they said the return shipping would cost as much as $90.00 since it had to go overseas.

Do not order from this company! Dress material is not what their website pictures shows. When I tried to return the dress, this is their response, "we would like to offer a replacement option instead of a return. You may choose a different item, even one of higher value, and we would only ask for a $10 shipping fee per item". I'm going to try a credit card reversal and see what happens.

Also they keep changing the website name. It has been Lucy & Porter, Ellis and Porter, Lucy's Boutique, etc.

The dress I ordered was cheap fabric and cheap construction. It was too small, and when I tried to return it, I got nothing but offers for me to keep it and get a 10% refund. IT WAS TOO SMALL! They make it impossible to get a return/refund without enormous hassle.
I WILL NEVER ORDER FROM THIS COMPANY AGAIN😡

If there was a 0 star I would have selected it!
They are a big-time scam. They promise full money back guarantee in case of return, and they fight you over the return. They say you need to return overseas, which will cost a lot of money and refuse to return the item. They keep arguing with you to send you a return of maybe 30% max of the dress, which is very little in the case of some dresses if you buy an expensive dress. The quality is terrible in addition to their food customer service. They don’t have a phone number you can contact, it’s all my email. They claim their business in Boston and obviously they’re not.

Nightmare. Sent a small instead of medium and said I needed to pay to return the item. The clothing was of extremely poor quality and I saw the same thing I paid $60 for on Temu for less than $10.

I ordered 2 dresses, totaling over $111, and just received them today. What a ripoff! Cheap Chinese synthetic fabric. Fabric easily cost less than $10 for both. I should have known better. Lesson learned!

Another scam from China BEWARE