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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered from them and thought it was fishy that I didn’t receive and email of a confirmation upon ordering, (last time I ordered from them was about 3 years ago) they immediately canceled my ord... Ver más

Valorada con 1 estrellas sobre 5

Their hidden return policy only allows store credit for returns, not refunds. Almost all sizes are sold out, making it hard to pick something with my store credit especially when I don't like their it... Ver más

Valorada con 1 estrellas sobre 5

I purchased a pair of sneakers from Lucy Ave. They completely wore through the sole after a few wears. When I contacted customer service they literally said "we don't guarantee quality because our pri... Ver más

Valorada con 1 estrellas sobre 5

I left a less than positive review on a shirt I purchased. The quality was very very disappointing. It was a $32 Bella canvas tee rather than a boutique quality shirt. My review was removed (or they d... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa

Información proporcionada por diversas fuentes externas

Lucy Avenue is an online trendy women's boutique based in North Salt Lake, Utah! We are a family run business and treat our customers like family. Come shop with us!


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

59 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Poor customer service

Second time shopping with Lucy and this time was disappointing. I purchased two items with a 30% off coupon. Five hours later I get a text saying buy one get one free. That coupon code obviously would saved me more money, but when emailing to ask for a price adjustment (like most stores do), they refused and they said they couldn’t cancel either (even though i never asked to cancel the order). Very poor and rude customer service and will not be shopping there again.

31 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Pleased

I was worried about ordering from an online boutique because you never know what you’re actually getting without seeing it in person. I was very pleased with my cardigans. The colors did not disappoint and they are really soft and high quality. I will be ordering from here again.

12 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I Love Lucy Ave

I Love Lucy Ave. everything I have received received from them is Top Notch! If you have never visited there Boutique, Please go now! They do not disappoint!

9 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love this boutique!!

I love this boutique. I will forever continue to buy from you. All of your clothing and shoes are so dang pretty. As for your customer service, you always go above and beyond to ensure that I am happy with my products. If something doesn't quite fit, you offer free shipping, and not many places do that. A lot of boutiques will only give you store credit if you aren't happy with a product you ordered. Please continue being a wonderful boutique. I have worked throughout this entire pandemic and it always helps to have something nice to wear to work.

9 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lucy Avenue is the best online boutique…

Lucy Avenue is the best online boutique ever! The clothing is the best quality, customer service is amazing and they always I mean always have a sale. Trust me you don’t want to miss out shop Lucy Avenue today next week next month. I literally have been getting most of my clothing from them ❤️❤️

8 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

My fave online boutique!

I love everything I have bought from LucyAve! Especially the button fly jeans. It comes so beautifully packaged 🥰 highly recommend!

8 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I got my order quick !

I ordered from Lucy Ave a couple days ago and had a question about the shoes I recently ordered. They were very prompt in getting back to me and professional. I’m not sure why other reviewers on here are shocked they have to pay for return shipping, I expect to pay for shipping if I’m ordering online. Anyway, I was really pleased with my purchase and it arrived quickly as well in the cutest packaging !

26 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super great boutique

Super great boutique! I love their clothes so much! They are all SUPER cute! I always get compliments when I wear items from Lucy Avenue! Also shipping is super fast! Their customer service was also great! Highly recommend.

25 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great clothes. Fast shipping. Friendly customer service. …

Lucy Avenue clothes are greatly priced and look great wear after wear. I get compliments every time I wear a piece from here. I tell everyone I know about it and they all thank me for their new forever online boutique. Shipping is so quick and the customer service is very helpful and so kind! Lifetime customer!

24 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love Lucy Ave!

I love Lucy Avenues clothing! Items are always so unique and great quality! I always look forward to their flash sales too!

24 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

OMG!!!

OMG!!!! My new scarf keeps me SO warm and it’s SO SOOO cute! To die for! Fast shipping and they stand by their product!!!! Thanks Lucy!!!

18 de noviembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful quality and customer service.

I purchased a pair of sneakers from Lucy Ave. They completely wore through the sole after a few wears. When I contacted customer service they literally said "we don't guarantee quality because our prices are low". I paid almost $40 for the shoes which I wouldn't say is expensive, but it's not cheap enough for the shoes to fall apart after a few uses. I decided to give the boutique a second chance and received a sweater that I paid $50 for--again not cheap--with RED PEN MARKS all over the front. I'm so disappointed and will be reaching out to my credit card company and the BBB to rectify.

17 de noviembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very unhappy customer!

I have messaged them 5 times now about a pair of shoes I returned by express mail! Yes, I paid to send them back!!! I sent them in the exact same shipping box that the shoes were sent to me, and the shoes are in the original shoe box with all the original wrapping. Only tried on one shoe, it was too big. Wrapped it back up exactly the way it was. I have messaged them about my return with NO RESPONSE. I find it funny how they do not have a contact number either. They had better issue me my credit for the shoes at I paid 49.99 for, or I am turning them over to the Better Business Bureau!

29 de octubre de 2020
Opinión espontánea
Logotipo de Lucy Avenue

Respuesta de Lucy Avenue

Hi Kathy! Im so sorry you aren't getting our emails for some reason, we process returns within 7 business days of receiving them. It looks like your order is from Jane.com? Once processed they will send you an email immediately that it has been refunded, but I don't show it has been processed yet. We will be in touch within the next few days! Thank you so much for shopping with us on Jane, have a wonderful Halloween weekend! 😊 -Samantha

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