lululemon.uk Opiniones 384

The customer service at the Battersea Power Station store was appalling and has resulted in a total waste of £78.

On trying to pay for a multi pack of underwear I was ignored for nearly 5 minutes while the cashier chatted to a friend. A supervisor noticed and eventually asked the staff member to stop chatting and serve waiting customers. When my purchase was finally dealt with, I was not advised that there is no return or exchange on the item. There was no signage to this effect either. The only time this was advised was on the receipt - AFTER I had paid for the item.

When I returned to store with the items clearly unworn and packaged exactly as sold, THE CUSTOMER SERVICE WAS AGAIN UNHELPFUL, DEFENSIVE AND RUDE. The size (medium) was tiny when I took one item out. I have wasted £78 due to the appalling customer service rather than the policy itself.

The final episode of NON EXISTENT CUSTOMER SERVICE was when I emailed the company customer support address with my concerns. After over 1 month I HAVE NOT EVEN RECEIVED AN ACKNOWLEDGMENT let alone a reply. This is yet another further example of a dreadful customer experience. My advice is to STICK TO SWEATY BETTY where I have never had these issues.

I have placed 3 online orders ever with this company and the third is only with protest and because I naively thought everything would work this time.

1st one was actually fine, amazing!

2nd one, 3 coats totally nearly £1400, the two i didn't want I took to my local store to refund, figuring it was safer than posting them back. Nope, after nearly a month of waiting for my money back, coupled with various phone calls, emails and chats to customer service I am told they will do nothing as it is the stores problem... So I go in and am met with lovely staff who were very confused as to why the phone team wouldn't help me when all they did was phone the came team from in store and they then dealt with them. over 90 minutes later it is finally resolved - by the same phone team who would not speak to me... No compensation, no apology from anyone except the instore team who were just speechless by it.

I made the mistake recently of ordering a few items, firstly they took 9 days to arrive and not the 3-5 days they promise and then - leggings are missing, they claim they delivered them, they didn't. Customer service tell me I have to await 3 days for an investigation. I contact them again on the 4th day as no one has gotten back to me to be told that the investigation only starts the day after you contact them, so despite a contact at 8.30am they do not do anything until the day after. Finally I am given my money back after being given the option for them to replace my order (takes 3-5 days for them to place the order apparently and then 3-5 days for delivery - WHY???).
So I opt to re do the order my self, foolishly thinking it would actually work this time - it is now 5 days since placing the order and NOTHING has happened. According to their own policy I should be receiving it today at the latest and it has not even been despatched. Just tagged as 'processing'

Honestly, whilst I like their stuff they are useless at customer service and I will be going back to other brands after this who can actually despatch in a timely manner and have decent customer service - Nike and Sweaty betty for example. Their kit is not that amazing I am willing to put up with this rubbish.

I needed to contact Lululemon Customer Service urgently and looked on trustpilot on their star rating, i was shocked to see a poor rating! And was concerned to contact them.
Nevertheless I contacted them with a lot of hesitation surprisingly it was my best experience with Customer Service yet.
The agent helped me through my concern patiently and with so much to give and with so much generosity, she helped me through my inquiry peacefully and treated me with an amazing manner.
I don’t know why people have given them this rating!
If i had the option to rate them a million stars I will and I’m sure if any of you don’t have a good experience it’s simply a misunderstanding and try contact them again and if that still does’t work than maybe they just need your bad feedback so they can improve in that area.
I wish Lululemon the best success and they deserve to be the most successful!
I congratulate them for having the best and mt favourite brand!
I would be extremely proud if i was part of a team in such an amazing company.

Best Wishes for all of you x
(And never hesitate to buy or contact Lululemon because hopefully they will welcome you and treat your inquiry will all there effort like they did for me)

Reading the reviews of lululemon customer service bewilders me.
I always visit the regents street branch and am met with smiles and helpful staff.

Today however I felt I had to make a positive review for a lovely girl called Liv --based today 03/05/25 at the back of the store in the leggings section.

I felt like an irritant customer as I had MANY requests for her to search on her tablet, in terms of colours/sizes. She was not only accommodating, but smiley, seemed genuine and made me feel at ease. liv was serving many people at a time, not all polite in my opinion but she met them with grace and patience.

I work abroad so didn't have a card at hand...liv went above and beyond to go through the payment process attempt TWICE maybe THREE times (unsuccessfully--fault of my phone not her machine). Liv then thought to get me to purchase a gift card to complete the payment, leaving her station and taking me to a till with a smile. Saying "don't be silly it's fine I'm happy to help, I WILL make this happen for you". She was funny and lovely!
Ordinarily I'd shop and leave but after the welcome I got from her I walked round the shop again and bought a second outfit!

Please pass this on to Liv at regents street Oxford street!

Terrible shopping experience, I do not recommend them, they did not take responsibility for my purchase and I lost money, no one showed their face.

Bought some joggers 4 months ago and after a mere 10 washes, they are already showing pilling and discolouration.
Spoke to Lululemon and their response was: nothing to do with us. Well Lululemon you have just lost another customer.

No Customer Service of any kind that warrants any good review. Purchased from their Store at Bicester Village and they refused a refund on an item and would only provide a Gift Card. When i mentioned my Statutory Rights, the Store Manager marched off like a little child saying she would not speak to me anymore as i was being aggressive. I had not even raised my voice or said anything that would warrant such a response.

If I could give zero stars I would have... 😠

I recently ordered a pair of scuba wide legged pants from Lululemon. On initial inspection they appeared fine and several days later I removed labels and wore them for not even 3 hours and then discovered there was a fault down the back of the right leg of the pants. I contacted Lululemon who provided an online form to complete. Their response today was ...

"Based on the photos provided, your Scuba Mid-Rise Wide-Leg Pant *Short is showing signs of damage from fabric tear which is not a result of a quality issue or defect with the item.

Our gear is designed to support you through your favourite adventures, but accidents can happen and our technical fabrics aren't indestructible, and we won't be initiating a return."

In other words I am being accused of causing the fault! It is totally unacceptable to accuse your customers who spend their hard earned cash on your goods believing they will receive quality for the price, only to be let down.

You also can't leave a review for their clothes unless "invited" it would seem and calling customer services is waste of time as they can't actually sort the issue out on phone. And why are they called "educators" ?

Sadly it appears I'm not on my own experiencing such poor customer service when things go wrong. I've bought a lot from Lululemon with no issues and this one time an issue has arisen they have been awful.

Won't be ordering from Lululemon again especially after the veiled accusation that I caused the fault!

I was recently a the Lululemon store in Canary Wharf.
Georgia served me and was incredibly kind and helpful!
She was patient and knowledgeable on the services and products. I cannot thank her enough!

Received an item which had an imperfection on the back. Messaged the live chat function and the advisor asked me to send in a photo. There was no issue in resolving this matter. The assistant arranged an exchange and provided a gift card as an apology. Amazing service and wouldn't hesitate in ordering again.

I’ve been a loyal Lululemon customer for over five years, having invested more than $5,000 in their products. I first discovered the brand in Miami and fell in love with their shorts and the quality they promised over time. I was always willing to pay $80 for a pair of shorts because they would last me at least two years, unlike other cheaper brands ($40-$50) that wear out in 5-6 months. However, my recent experience with the brand has been extremely disappointing.
About 20 days ago, I bought a pair of shorts to use at the gym and for yoga. To my surprise, the shorts tore quickly, showing a quality far inferior to what Lululemon used to offer. I noticed loose threads and a hole that formed in the fabric—something I had never experienced with this brand before. This isn’t an isolated issue: the same has happened with t-shirts and even a black jacket that cost over $150, which completely lost its black color, leaving it faded and worn out.
What bothers me the most is Lululemon’s lack of accountability for their products. I tried to return the defective shorts at a store , but I encountered a very complicated process. Despite having an account with them and all my receipts stored online, they demanded a physical receipt, which I find absurd. As a customer who has spent thousands of dollars on their products, I expected much better treatment and a quick resolution for a product that is clearly defective.
My trust in Lululemon’s quality has completely eroded. Furthermore, I recently read reports claiming that some of their products are made in China for as little as $8 and then sold for $110 or more, which makes me question their value even more. The customer service in their stores is terrible, and the quality, which used to be their biggest selling point, is no longer reliable. Lululemon used to be my favorite brand, but now I’m actively looking for a replacement. I wouldn’t recommend this brand to anyone who values quality and good customer service.

I mostly wear Lululemon on a daily basis and love their products. However, lately I have had issues with their online delivery and returns process. I've been waiting over 2 weeks for a return that they received on the 24th March and have been advised to wait up to another 3 weeks. They can take money instantly so I don't understand why it takes so long to return it. Really disappointed and won't be using their online shop in the future.

Poor quality. Rucksack zip broke after 18 months. Outside the year’s guarantee so they wouldn’t do anything. Personally I think a bag should last more than a year. Not great for the environment either.

Received a pair of leggings with a stain, didn’t want to return them as I had a bra in a matching colour and my size in the leggings was sold out. Customer service let me keep them, gave me a full refund and also a £30 gift card. It’s very rare you receive such good customer service these days so I’m very impressed. Lulu you now have another loyal customer :)

Got some great yoga pants. Arrived very quickly. They are very comfortable and not a bad price at all.

I wanted to give no stars as I have been so disappointed with the quality of a pair of leggings recently purchased and the dismissive customer service response to my report of the quality issue. They just closed it down, denying there was an issue. Meanwhile I am left with a new pair of leggings which I can’t wear as the seam on the left thigh is unraveling and they look terrible. This is disgusting. Was a loyal shopper but no longer.

Like others have said, I bought online expecting premium quality from my premium priced yoga leggings but the stitching unraveled after just 3 wears. Followed the online link to their ‘guest educators’ to start a return. Order number, pics, original invoice all provided over a month ago. After multiple emails repeating the problem to various !educators’ it seems there was a tech fault and my email with the clearly stated UK order number went through to their US team. So I was told to start the process from scratch. I just contacted the uk customer service number to explain the problem and the rep was extremely hostile, advised I would just have to start from scratch, couldn’t just forward the original email, that there was no escalation process to management, and no complaints procedure! Still no timeline on my requested refund of £109 - and no doubt, the very worst online shopping / customer service experience I’ve ever had. I’ll be sharing this experience with everyone in my yoga studio and switching to a safer brand in future. Please spread the word yogis.

I’ve been a loyal Lululemon customer for years, but after my recent experience, I’ll be looking elsewhere for activewear.

I purchased a pair of Lululemon leggings expecting premium quality, but was disappointed when the stitching began to unravel, causing a hole. Given the price, I had hoped for better durability. When I looked into options, I found that Lululemon offers a “complimentary” repair service—though only if you take the item into a store.

I dropped my leggings off at their Westfield White City store on 20th February, and was told the repair would take two weeks. When I returned after the two weeks, I was told the leggings had not been repaired yet but should be back the next day, and I would receive a call.

Fast forward to today (11th March)—I had still not heard anything, so I went back into the store. After handing over my ticket, they told me the leggings had been repaired and gave them to me in a bag. Since I was in a rush, I left without checking. However, when I got home, I was shocked to find that no repair had even been attempted—the hole was still there, and the seam had not been restitched at all.

This is completely unacceptable—not only is the repair service unreliable, but I’ve wasted my time making multiple trips back and forth to the store for nothing. If they aren’t actually going to repair items, they shouldn’t offer the service at all.

Lululemon’s quality and customer service seem to be declining, while brands like Alo Yoga and Varley are offering much better products and service. Disappointed and won’t be shopping here again.

Terrible customer service and they just don’t care.
My order was sent to me in good time and only after I had decided I was keeping the regular length did I remove the tags.
When packing the same day I notice a red mark and white mark on the leggings as well as a line across the base on one leg.
I spoke to customer service who offered me a voucher and I said that wasn’t good enough I needed a pair to take away. They said they did not do exchanges and would see if I could return them. They have responded today and said they cannot accept them back stating:

We've taken a look at your item, and based on the photos and information provided, your product isn't showing signs of any product issue and is based on personal preference. Due to this, your request doesn’t meet the criteria for a quality return.

This wasn’t my issue it was theirs. I am now stuck with marked goods. Awful company who don’t care about their customers. I will be taking this further.

Purchased a £150 voucher and was sent an order confirmation.
Then the day before I was going to give the voucher to my mum they cancelled it!
Taken my money straight away and haven’t even returned the money!
I emailed Lululemon and they gave me a number for the “3rd party voucher” company which isn’t even recognized 🙄