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Lumer Aura Opiniones 8

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TrustScore: 3.5 sobre 5

3,5

Joyería
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Información sobre la empresa

  1. Joyería

Escrito por la empresa

Lumer Aura is a demi-fine jewelry brand inspired by individuality and quiet confidence. Our designs combine refined elegance with nature-inspired elements such as florals, butterflies, and organic textures. Crafted primarily in sterling silver and carefully selected materials, each piece is created to balance timeless beauty, comfort, and everyday wearability. Guided by our commitment to sustainability, we embrace ethical sourcing and responsible craftsmanship. We believe in creating jewelry with intention — pieces designed to be treasured over time, rather than quickly replaced. Because true beauty should endure, without costing the world it belongs to. At its heart, Lumer Aura celebrates meaningful moments and encourages individuals to stand confidently in who they are, shining with their own light.

Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

8 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

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Valorada con 3 estrellas sobre 5

Product quality

The bracelet arrived in perfect condition and it is incredibly beautiful

I recommend ordering here

The clasp is really fragile though, it broke when I was wearing it on my hand.

13 de abril de 2026
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Respuesta de Lumer Aura

Thank you so much for your kind words — it truly means a lot to us.
We’re so happy to hear that you love your Lumer Aura's pieces and had a positive experience with our support team.
Thank you again for your support, and we hope to accompany you in many more meaningful moments

Valorada con 2 estrellas sobre 5

Pendant is so small

Pendant is so small, for that price.
I regret buying.

27 de marzo de 2026
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Respuesta de Lumer Aura

Thank you for sharing your feedback with us, and we’re truly sorry that the piece did not meet your expectations.

Your feedback is very important to us, and it will help us present our product details and wearing experience more clearly in the future, so that every customer can feel more confident and certain when making their choice.

Valorada con 5 estrellas sobre 5

Really nices pieces

Really nices pieces, exactly as shown. Very good value and great service after sale. I made an error in my purchase and the team went beyond to help

25 de marzo de 2026
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Respuesta de Lumer Aura

Thank you so much for your kind words — it truly means a lot to us.
We’re so happy to hear that you love your Lumer Aura's pieces and had a positive experience with our support team.
Thank you again for your support, and we hope to accompany you in many more meaningful moments

Valorada con 5 estrellas sobre 5

Acquisto di anello

Acquistato il 24 marzo, arrivato a destinazione in Italia il 7 aprile. Ho contattato anche l'assistenza tramite email per alcune informazioni riguardo il tempo di spedizioni e sono stati molto cordiali e precisi nel rispondere.
Ho acquistato un anello ed è veramente bello, i processi sono leggermente lunghetti quindi non vi aspettate che in 2 giorni possa arrivare l'ordine.

30 de marzo de 2026
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Respuesta de Lumer Aura

Thank you so much for your kind words — it truly means a lot to us.
We’re so happy to hear that you love your ring and had a positive experience with our support team.

We truly appreciate your patience with the delivery time — beautiful things do take a little time, and we’re so grateful for your understanding.

Thank you again for your support, and we hope to accompany you in many more meaningful moments

Valorada con 2 estrellas sobre 5

No Response from customer service

I want to exchange a necklace because i inadvertently ordered 2. I have sent two emails to customer service with all if the irder setails and have received NO RESPONSE.

22 de marzo de 2026
Opinión espontánea
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Respuesta de Lumer Aura

We’re very sorry for the inconvenience caused and the experience you’ve had.

Our customer care team will reach out to you again shortly. In some cases, our emails may be filtered into your spam/junk folder, so we kindly recommend checking there as well.

Thank you for your patience and understanding — we will make sure this is resolved for you as soon as possible.

Valorada con 1 estrellas sobre 5

I didn’t receive what I purchased and I…

I didn’t receive what I purchased and I didn’t receive any refund if you canceled my order by your side either.

2 de marzo de 2026
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Respuesta de Lumer Aura

We’re so sorry for the issue — this is not the experience we aim to provide.

Please contact us at customercare@lumeraura.com
with your order details, and we’ll prioritize and resolve this for you.

Valorada con 5 estrellas sobre 5

Demorou um pouco mas chegou .

Demorou um pouco mas chegou .
Estou muito contente pela experiência.
E o fio corresponde á foto.

22 de marzo de 2026
Opinión espontánea
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Respuesta de Lumer Aura

Thank you so much for your patience and kind words. We’re so glad your piece arrived safely and that you love it.

Enjoy your jewelry, and we’re always here if you need anything.

Valorada con 5 estrellas sobre 5

Very professional and the product as…

Very professional and the product as the picture and Very beautiful

10 de febrero de 2026
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Respuesta de Lumer Aura

Thank you so much for your patience and kind words. We’re so glad your piece arrived safely and that you love it.

Enjoy your jewelry, and we’re always here if you need anything.

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