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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought 2 hydrogen bottles in September. The one work for 2 months the other 4 months. I’ve sent a few emails no response on replacement or return shipping labels.. I’ve been reading all these other... Ver más

Valorada con 1 estrellas sobre 5

Definitely do not get suckered into purchasing this giant piece of crap!!! DO NOT WASTE YOUR MONEY!!! Customer service is nonexistent!! The quality of the product is definitely not worth the purchase... Ver más

Valorada con 5 estrellas sobre 5

Great bottle at a really good price. Using it daily as it seems to give me more energy and mind clarity for my extensive work day. Their customer service is exceptional as well. Especially Sophie, hel... Ver más

Valorada con 2 estrellas sobre 5

Bad customer service. They don’t take returns. Misleading customers. Product doesn’t do any good. Just another marketing gimmick. Company not trustworthy. They wouldn’t even send you the return shipme... Ver más

Información sobre la empresa

  1. Servicio de fitness y nutrición

Escrito por la empresa

LUMIQ® is committed to revolutionizing hydration while addressing the critical need to reduce plastic waste. Our mission is to make hydrogen water accessible worldwide, providing a smarter way to stay hydrated. Designed for optimal performance, our hydrogen water bottles support cellular health, enhance energy levels, and combat oxidative stress. Through continuous innovation, we strive to transform hydrogen water from a luxury into an essential part of everyday wellness


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

57 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,8

Todas las opiniones

(57)

10 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I had my Lumiq for 10 days… It Broke, they won’t refund me.

I had my Lumiq for 10 days, bought the upgraded model, paid $200 for it. It started to leak after using it for just 10 days. They wanted pictures and videos. They told me I need to mail it to them for them to review if it’s user error. It’s not, it’s just a terrible product. I also tested its PPM, not as advertised. Buyer beware. Who knows if I will
Get a refund they are ignoring me, now.

1 de julio de 2024
Opinión espontánea
Logotipo de LUMIQ

Respuesta de LUMIQ

Dear Mike,

We apologize for the inconvenience caused. After checking, we see that your LUMIQ™ ELITE bottle was delivered about 20 days ago. This model is equipped with an Automatic Self-cleaning mode, which cleans the bottle during the hydrogen generation process. There is waste water accumulating in the bottom part of the bottle that needs to be discarded about once a week, depending on usage.

In case the bottle is defective, we will gladly replace or refund it. However, you are asking for a refund without returning the bottle. As a minimum requirement, we need a short video showcasing the leakage that does not stop after draining the tank, which is the issue you are unhappy about. We are confident in our product due to having zero cases of defective LUMIQ™ ELITE bottles.

Regarding hydrogen generation, please note that due to generating very high amounts of molecular hydrogen, hydrogen testers may not show correct results. This is because they measure the ppb amount until saturation. If you want to test for hydrogen concentration accurately, please use MIZ blue drops.

Thank you for your understanding.

Valorada con 5 estrellas sobre 5

Great customer service

Just wanted to thank customer service team I ordered some replacement glass for my hydrogen bottle and it looks like the mailman shoved it into the mailbox and broke it. Lumiq answered me the same day and got it replaced right away and sent out really appreciate the quick response and not a hassle

25 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from this company because…

Do not buy from this company because their return policy is only if it’s unused/ unopened or defective units . Unfortunately, the bottle I received is defective and they refused to process the refund. How can you find out if the product is defective without using it? The water was making me extremely dry, At first I thought I was just thirsty and by the forth bottle my lips and my mouth were incredibly dry. The exact same thing happened the following day. I stopped drinking it the 3rd day and drank normal filtered water and I didn’t have any effect. Again, I was fine on the 4th day drinking normal filtered water. Then about 2pm I thought I’d give the Lumiq water bottle another go. I had just two glasses and I’m certain now the bottle is defective. Same thing happened to my husband, too. I emailed them and they said it can be dietary changes. What a load of rubbish. That is not the case with us. What about the bitterness taste in our mouths? The bottom line is. They just don’t want to give your money back.

23 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very great high end product with the…

Very great high end product with the right materials so you get high concentration of hydrogen and no metals leaching into the water - Also I feel a deep calming energy I would describe it my mind feels great and at peace yet I have higher energy especially at work where I do manual labor its a great add on to a healthy lifestyle!!!

20 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lumiq has been AWESOME for my family

Lumiq has been AWESOME for my family! Not only do we love the water we’re now drinking, we are extremely happy with the service we have experienced with this company! We would STRONGLY RECOMMEND everyone to give Lumiq a try I’m sure you’ll be HAPPY with it!

30 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent purchase and water!!

I recently received the Lumiq water bottle and I ABSOLUTELY love it!! I don't know if I feel any health differences yet, but the water itself tastes SO GOOD that it is definitely helping me drink more water! Thank you for making such an excellent product!! On top of that, their customer service is excellent and quick to reply. They helped me when I was worried there was a problem with the glass seal. Easily solved it quickly and were so nice! Highly recommend to friends and family.

27 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently purchased the Lumiqbottle

I recently purchased the Lumiqbottle, and I must say, the customer service experience was outstanding especially Sophie. From the moment I reached out with questions to the post-purchase follow-up, Lumiq’s team demonstrated professionalism, efficiency, and genuine care.

15 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love this bottle!!!!

The quality of the bottle is excellent, it works great and is a really good design. For the price you can't beat it. I'd recommend it to anyone looking to buy a hydrogen bottle. The customer service is really good. They answer any questions you have very fast and are very friendly. I would definitely buy from them again.

18 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional Find: My Lumiqbottle Experience with Stellar Service from Sophie

I recently discovered Lumiqbottle, and it's clear they're a top-notch company offering an exceptional hydrogen bottle. The quality is undeniable; it's well-crafted, discreet, and functions flawlessly. What really convinced me to make the purchase, though, was Sophie. Her quick responses, professionalism, and helpfulness were outstanding. I'm thrilled with my Lumiqbottle and will be recommending it to all my friends. Plus, I'm already planning to buy another one soon!

12 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love this bottle!

Great bottle at a really good price. Using it daily as it seems to give me more energy and mind clarity for my extensive work day. Their customer service is exceptional as well. Especially Sophie, helped me out every time I asked about something related to bottle and using self-cleaning mode.

22 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My wife loves it

I bought 2 bottles, one for me and one for my wife. I am not really the type to believe new tech but I bought anyway and am so glad I did. Been more active recently and wife mentioned the same. Also nowadays, I seem to have less joint pain. Will keep on drinking and interested to see what this can do long term.

16 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommend!

I bought 2 Hydrogen water bottles from Lumiq. One was for myself and other for my wife. We both are satisfied and using it on daily basis. My wife had joint pains and drinking this water is helping her. I started to feel more energetic. Recommend!

12 de septiembre de 2023
Opinión espontánea

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