Easy to do the test. I had a previous sleep study in a hospital setting which was inconclusive and they wanted me to do another in-hospital test. I personally decided to do a through Lunella instea... Ver más
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Consulta las opiniones de los clientes
Ordered my test on Tuesday evening, test arrived Thursday and I did it Thursday night. Uploaded the results on Friday morning and got my results and Prescription on Saturday morning. Couldn't be more... Ver más
Called to get information about the at home disposable sleep study equipment. Customer service rep listened and responded in an empathetic and patient manner to my many questions. Excellent customer... Ver más
Not happy w/ this unit and would recommend purchasing another brand. First, the unit came w/ a battery that promptly stopped working after about 2 minutes. So I guess the company thought they co... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Lunella LLC is on a mission to improve the lives of the millions of people who suffer from sleep apnea but don’t know it yet. The company offers an affordable service designed to make it easy for consumers to have this serious sleep condition diagnosed and get a prescription for treatment, if necessary.
Información de contacto
100 Cambridge Street, Suite 1400, 02114, Boston, Estados Unidos
- 833-586-3552
- customercare@lunella.com
- lunella.com
Still No Doctor Appt Yet
No doctor has contacted me yet after the failed attempt the first time. He called and the phone rang for 3 seconds tops before I could pick up.
31 de mayo de 2020
Opinión espontánea
Respuesta de Lunella
Hello Rahjan,
Thank you for reaching out to us with your review, I have responded to your email as well regarding this matter. Thank you for your patience.
Please do not hesitate to contact us if you have any further questions or concerns. We are available Monday through Friday from 6:00 a.m - 2:00 a.m EST (833) 586-3552
Sincerely;
Nikki Sauer
Easy process, great instructions
After ordering the test on Tuesday, it arrived 2 days later on Thursday. The device was very easy to put on and had clear instructions. I received my test results Friday afternoon and ordered my APAP Friday evening. This could not have been easier. The only feedback I would include about the instructions is the mention that you may want to use medical tape to secure the sternal notch sensor makes the end user worry that the provided adhesive won’t hold overnight. I had no issues with the device moving and did not need the additional tape, but was nervous after reading that and finding medical tape not included. All in all, a wonderful experience.
16 de mayo de 2020
Opinión espontánea
So far
So far, so good. Getting and using equipment extremely easy. Still waiting for results and ordering cpap machine procedures.
15 de mayo de 2020
Opinión espontánea
I ike the way it works and your…
I ike the way it works and your customer service Devin and Bonnie are very helpful. Thank you
12 de mayo de 2020
Opinión espontánea
fast shipping, user friendly
Very quick shipping easy to use. Don’t have results yet though so we will see.
9 de mayo de 2020
Opinión espontánea
No Instructions
29 de abril de 2020
Opinión espontánea
Respuesta de Lunella
Hello Mr Fitzpatrick;
Thank you for your feedback, we are continuously working to improve our product and our customer's experience. I am having a memeber of my team reach out to you, so that we can get this issue resolved.
If you have any questions or concerns please do not hesitate to reach out to us. Our phone number is: (833) 586-3552
Sincerely;
Nikki Sauer
Really quick
Really quick in sending it and responding back with results!
25 de abril de 2020
Opinión espontánea
Respuesta de Lunella
Hi Christopher, Thank you for your review!
We are happy to hear that you were satisfied with our Product and Service!
Is there anything we could have done better? We are constantly trying to improve our company and customers experience.
Thank you again for taking the time to write us a review.
Sincerely;
Nikki Sauer
Help me sleep at night
At first I had dropped the gun and thought that the product was camie my card I just forgot that I ordered it on a Thursday so we have the weekend to wait once I got here and I got ready to set it up I didn't know how to set it up but I was able to call them and they went with me step-by-step to get it set up it is a good product and I am
20 de abril de 2020
Opinión espontánea
Respuesta de Lunella
Hello Mr Jackson;
Thank you for taking the time to write out a review of our company, we are dedicated to making sure that you recieve your purchase.
We are showing by the tracking number that your package was delivered by UPS as of 11:44 Am April 20th. If you still have not recieved your package please contact Customer Service at : 833.586.3552
Thank you again.
Sincerely;
Nikki Sauer
Quick follow up from Doctor
Quick follow up from Doctor. Easy to use website.
12 de abril de 2020
Opinión espontánea
Hasn't shown up yet 😒
11 de abril de 2020
Opinión espontánea
Respuesta de Lunella
Hi Laurie;
I apologize for the delay in sending your order.
Per your request we have canceled and refunded your order.
Thank you for taking time to post your experience. It helps us grow as a company knowing what we can work on. I do hope that you will be willing to give us a chance again in the future.
Sincerley;
Nikki Sauer
IT was very informative and easy and…
IT was very informative and easy and secire to purchase. Thanks for making Paypal available.
7 de abril de 2020
Opinión espontánea
Only in regards to customer service
Only in regards to customer service. Never was able to apply the coupon code and never got the $100 off. Emailed the company and have had no response as of yet.
(UPDATE)
Above was fixed within days and received the discount as promoted. Great company and speedy results!
7 de abril de 2020
Opinión espontánea
Respuesta de Lunella
Hello Jason;
I apologize that we were unable to reach you back in a timely manner; I would like to assure you that your refund of 100.00 has been processed and you should recieve it back into your bank account within the next 7-10 business days.
Thank you for your review and letting us know how we can improve as a company.
Sincerely;
Nikki Sauer
Superb service.
Easy to purchase. Appreciated the call on the same day the unit arrived to talk me through the process. Very informative and friendly. Made me feel like a person and not just a customer.
4 de abril de 2020
Opinión espontánea
I'm very pleased with their performance…
I'm very pleased with their performance protocols and customer service interactions.
30 de marzo de 2020
Opinión espontánea
The assessment and check out were a…
The assessment and check out were a breeze and I received a follow up call within minutes explaining the next step
25 de marzo de 2020
Opinión espontánea
Easy of use and informative
Easy of use and informative. Excellent setup. Will recommend.
20 de marzo de 2020
Opinión espontánea
It was a quick and easy process
It was a quick and easy process. I mistyped a card number and it gave me a heads-up, fixed it and done. Very nice.
19 de marzo de 2020
Opinión espontánea
The website worked well and was easy to…
The website worked well and was easy to follow. It behaved as expected. Warnings were clear, and the information requested was easy to provide.
19 de marzo de 2020
Opinión espontánea
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