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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a pair of the Paragon Signature bib shorts as they come highly reviewed and I like the fact they're made in the UK. First impressions are really good, the material is amazing. Nice and compress... Ver más

Valorada con 5 estrellas sobre 5

I normally wear Assos, but came across Lusso and what a find these are. Incredibly comfortable, fit better than expected, and most importantly they stay put on long rides. Went into the factory a... Ver más

Valorada con 5 estrellas sobre 5

Quick despatch and delivery - had the item in time for my Lanzarote trip. A good quality product with many easy to use features.

Valorada con 5 estrellas sobre 5

Gorgeous quality! Not gone for a ride yet but I can tell these will be great for my bike packing holidays. Looking forward to wearing them.

Información sobre la empresa

  1. Fabricante de ropa y tejidos
  2. Ciclismo en ruta

Escrito por la empresa

At Lusso, we have been hand-making cycling clothing in Manchester since 1982. In our 40 years of history we have honed in our expertise to deliver premium cycling clothing using the same technical materials and production methods as other leading brands. On our website you will find a complete collection of products including jerseys, bib shorts, jackets and accessories constructed using sustainable materials.


Información de contacto

Información importante

4,9

Excelente

TrustScore: 5 sobre 5

541 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(541)

77 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Women’s perform winter tights: very good and locally made

My order was sent very quickly. The tights are very comfortable and have kept me warm in cold temperatures on a couple of rides so far (haven’t yet tried them in wet weather). Great to be able to support a local company (they’re made in Manchester) and the price is actually lower than my usual brand although the product seems just as good. A pity Lusso seem to have so little stock in other women’s sizes - I was lucky that the one size available fits me well.

17 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Exceptional Quality

Bought summer and winter cycling kit from Lusso. Quality and comfort are exceptional. Wouldn't buy cycling gear from anywhere else

11 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

great kit, great service

I used to use Lusso in the past as it was what my local bike shop stocked, and was great, but since returning to the brand later in my cycling journey, it has evolved and the products and service are fantastic. It also ticks my sustainability box too, as they are using sustainable fabrics, and my cycling kit is made less than 15 miles from my house. customer service is top rate too.

21 de octubre de 2024
Valorada con 5 estrellas sobre 5

Great piece of kit

Great piece of kit! Wearing regularly now Autumn is here and it's keeping me lovely and warm. Fits really well, no flapping in the wind. Been waiting a while to get my hands on this gilet and really happy I purchased it. Delivered quickly and very happy.

17 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Articles came earlier thsb…

Articles came earlier thsb expected,which was nice. The deep winter base layer is same as last 1 i ordered,i dont expect any problem with it. It not bin cold enough to try windtex gloves yet. Sizing seems spot on ,medium fits great. Will continue to purchase lusso products.👍👍

17 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Amazing bib shorts…

This is the third pair of shorts I have bought from Lusso.
They are extremely well made, they are amazingly comfortable even on long rides over 100 miles. The quality of the shorts in my opinion is even better than more well known companies. I an very pleased with the product.

21 de agosto de 2024
Valorada con 3 estrellas sobre 5

Response

No answer to emails but product and delivery good.

19 de agosto de 2024
Logotipo de Lusso

Respuesta de Lusso

Hi Phil- thanks for the kind words about our products and apologies our email response time wasn't up to your expectations. If you need any advise or help with our products and our email team hasn't answered you in time, we also have web chat or give us a call on 0161 524 5222 and we can answer more urgent queries :)
Cheers!
Jake
CEO

Valorada con 3 estrellas sobre 5

Good stuff but need to sort out customer service.

Shorts I ordered were good quality but one pair had been incorrectly sized. It took Lusso over 10 days to sort this out. Very difficult to contact them by phone, especally as website was innacuate with their opening hours.

22 de julio de 2024
Logotipo de Lusso

Respuesta de Lusso

Hi Colin, glad to hear you've been impressed with the gear! Apologies we let you down on the customer service side this time, let me try and explain why these were exceptional circumstances outside of our control. On Monday 05/08 we had to shut the factory due to a power outage in the area, so we were only able to respond to customer emails remotely but we weren't able to answer your call. We responded to your email that day that you sent on Friday 2nd @15:38 ( we don't work weekends). We have now updated our opening hours on google maps and our website to reflect that we shut at 14:00 on Friday's, apologies for any confusion caused there.
I am however glad to report that despite these issues we managed to resolve your incorrectly sized short query and get the correct item to you on the 07/08 before you left for your holiday on the 09/08.
Again, apologies you feel let down but we couldn't have done much more on this occasion, it is unfortunate that we missed each other when you tried to ring. Hopefully we haven't lost you as a customer, if you need any help or advise ask for me on your next email or phone call and I'm sure we can help you out with a discount on your next order.
All the best,
Jake
CEO

Valorada con 5 estrellas sobre 5

Amazing premium gear at value for money prices

Really love Lusso products. Already have 2 jerseys and I thought I'd try their summer vest/base layer. It exceeded my expectations - great design and fit, and fits like a glove. Great quality and a design and a value-for-money price point.
But, best of all was the really cool eco-packaging and the messaging on the packet. Five star marketing and customer service.

24 de julio de 2024

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