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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A new buyer from luxe hair, the hair is of good quality absolutely but it is much more finer than what I was used to. I reached out to luxe to make sure everything is as it should be and they have bee... Ver más

Valorada con 1 estrellas sobre 5

I would give 0 stars if I could!! Absolute shambles of a company. I returned the first set of wavy hair extentions to the company. The company did not take delivery of the extensions on two separat... Ver más

Valorada con 1 estrellas sobre 5

Please ignore the positive reviews as most of them are likely to be false as they have offered customers perks for giving positive reviews even when their experiences have not been positive. I don’t t... Ver más

Valorada con 5 estrellas sobre 5

I got the extension for my girlfriend and she really loves them. The quality is amazing. And the color matches her own hair perfectly. Highly recommended. She loved the gift!!

Información sobre la empresa

  1. Proveedor de extensiones de cabello
  2. también en la categoría
  3. Servicio de depilación
  4. Servicio de trasplante de cabello
  5. Técnico en extensiones de cabello
  6. Tienda de productos capilares

Escrito por la empresa

Luxe by she is one of the uk's leading hair extensions suppliers. We are a highly recognised award winning hair extensions brand. Offering luxury quality hair and products. We sell 6 different hair extensions methods and we provide the widest lengths range in the industry with 16" - 30" available. With over 50 stunning shades available including mixed ombre and rooted, you will be spoilt for choice. We have also recently launched our premium hair care collection which is 100% cruelty free, vegan and free from any harmful chemicals. We work hard each day to improve our services and pride ourselves on the highest of customer service.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

461 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 68% de las opiniones negativas

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3,0

Todas las opiniones

(461)

153 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Super impressed with the range of…

Super impressed with the range of lengths available & customer service were helpful for my colour match. Usually struggle to get in between lengths, but they have every 2 inches available which is perf for me!

14 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use this company!!!!

I spent a lot of money for tape hair and a weft in 30” I even paid £20 extra to get quicker, i didn’t get no quicker and when I did receive they have missed my weft out. I tried every number possible and had no luck I finally got a email back asking for my order number I sent all relevant information and got a reply saying I have received the package so there is nothing more they can do!!! I am lived I’ve lost hundreds of pound I don’t have my weft and I have missed my hair appointment due to it not coming in time and when it did they left hair out! And now are trying to make out I’m lying! I will be taking this further. If anyone knows where they are based and can help me out with a number this is just not on at all.

5 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

As a blonde girly

As a blonde girly, this brand is perfect for me. From cooler to more warm tones. Absolutely gorgeous and a wide range of lengths ! Beautiful locks ❤️‍🔥

12 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I purchased some hair extensions…

I purchased some hair extensions beginning of April for a holiday after a colour match, unfortunately the hair took a while to be delivered. Upon arrival the colour didn’t match my hair so I was instructed to send back for an exchange. I was twoing and throwing for many months trying to come to a resolution with delayed replies and repetitive information being asked. Stephanie the owner took matters into her own hands eventually, she was responsive, apologetic and really understanding of the matter she agreed to a refund and it was quickly resolved when she took over. If she had been handling this from the start it would have prevented a lot of delays, however I have to say if she continues to be responsible for customer communication then matters will be resolved very promptly. She was a pleasure to communicate with

7 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I loved my hair extensions from this…

I loved my hair extensions from this brand, the quality was amazing - especially for blonde hair! The colour match and shade was perfect too it blended so nice with my own hair. I’ve always struggled to find a brand that does 24 inch but I was able to get them from Luxe by She! 💗

1 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Use wish instead, it’s still better quality. lol

Unless you’re willing to remortgage your house for 3 days worth of hair don’t bother. Worst hair quality I have ever received or worked with, I had cancer a few years ago so have used almost every hair brand at this point and this is by far the most expensive but worst quality. It’s all profit here as the hair is cheap manufactured hair, breakage is awful shedding is absolutely insane from the second you put them in. Even using all their own hair care products from the beginning will not work Infact I fear this made the hair much dryer. £500 for 3 days worth of hair before there was nothing left? Insane. Can’t wait for the story to come out about this company!

1 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

No communication or email my hair is on…

No communication or email my hair is on its way , no email after they arrived , had to contact them lots of times , very stressful , I would not recommend any one bying this hair , worst site with bad communication , an if I wanted to send them back theirs nothing for me to do so , do not bother

25 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I Ordered some 20 inch hair extensions…

I Ordered some 20 inch hair extensions from luxe by she in light mocha . They arrived quick and the hair quality is lovely . They had loads of shades to choose from on the website and a variety of lengths
I had my hair colour matched to the right shade with help from staff. I can’t wait to have them fitted for my competition

24 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

writing because i saw this company get…

writing because i saw this company get a lot of bad reviews so i thought i would leave my review incase anyone is worried.

i ordered approx 100g of their jet black nano rings and 50g of some silver colour. both in thirty inches. i have previously ordered a small 25g pack of the same black nanos to top up my previous extensions (from a different company) that had with time thinned out or gotten lost.

this time i ordered a full set. it arrived a day early using their normal shipping. the quality of the hair feels good for now, i usually buy raw hair but i decided not to this time as personally i didn’t find it to last longer than regular human hair. the strands were nice and thick and the top of them was thin in a good way where it hides nicely on the scalp.

i was a bit concerned about the silver colour, as it didn’t look very close to the colour presented on the website, i thought no big deal i can try to tone it or dye it i didn’t want the hassle of returning, but good thing i didn’t because all it took was one wash for it to match exactly to the colour i ordered.

overall i’m happy with what i got since the strands are thick i ended up using less grams than i was expecting so that will be handy in the future. i dont know why this brand gets slack a lot the hair is great and the shipping is fast. i really can’t see any issue i had with it its been good both times i’ve ordered so i say dont let the reviews put you off buying its good nice quality hair

22 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE

I ordered stupidly before reading all these AWFUL reviews. Requested a return before I even received them in the post.
Got the item haven’t even opened the package as no need to so requested returns details 3 times before I got a response.
Now same as others they are saying I can only exchange them and not get a refund 😂 this is actually illegal.
So like others I will take it through my bank to get my money back.
Honestly, this company will never last it’s corrupt and selling terrible products.
Stick to other well known brands yes you may be paying £100 more but the quality and customer care tell you everything you need to know!

20 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 star Company.

I have worked with luxe by she for a few years now. I have had nothing but positive experiences when working with them. Hair is good quality and the staff are friendly & kind.

18 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service!

Luxebyshe are fast at responding especially when you’re unsure of what shade to get. I’ve always struggled due to having highlighted hair and they have such a big shade range and got back to me so quickly on which would be best for my hair. They have such an extensive range to choose from for every girly who wears extensions! Thick hair too! Lovely girls! Thank you for all your help. X

16 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience with Luxe by She

Great experience with Luxe by She. Their website is easy to use, the extensions look beautiful, and there’s a fantastic choice of shades and lengths. The customer service has been amazing—friendly, responsive and professional

16 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend!!

Me and a client of mine have recently discovered luxe by she hair and we are so
impressed with it!

Amazing range of products especially as a hair extensions technician and brilliant colour range…

I now recommend to all my clients xx

9 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could leave nothing I would I…

If I could leave nothing I would I received this horrible hair that looks like horse hair and dead thin in a pack I ordered 5 packs cost over £500 quid I let me hairdressers put it on and she even said this hair is not nice one bit contact this stupid company I just think the lady who owns it doesn’t care about anyone but herself and hee money the company made me fill out this questionnaire and the reason they won’t do anything about it because the hair wasn’t returned after 42hs and I didn’t use their hair products bare in mind before even putting it on my head I could tell it was rubbish quality like really bad but I was going away to Disneyland and thought I could get away with it but nahh the hair isn’t worth a crap last time ordering from and I will be posting them on my social media to

1 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolute shambles of a company

Absolute shambles of a company. Major scam artists.
Ordered next day delivery. Still not here.
Phone numbers don’t exist.
Shocking communication.
Royal Mail tracking number isn’t coming PB012345678GB. DOESNT EXIST EITHER

10 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

We bought weft extensions to try as…

We bought weft extensions to try as looking for an alternative buyer the hair as a known brand too for celebrities it was awful not nice quality and went dry and matted the hair was used by our hair extensionist to see first before on a client lucky as it would of cost us customer service were not helpful or interested I have wasted nearly £400 evidence of order & emails available

27 de abril de 2026
Opinión espontánea

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