A new buyer from luxe hair, the hair is of good quality absolutely but it is much more finer than what I was used to. I reached out to luxe to make sure everything is as it should be and they have bee... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I would give 0 stars if I could!! Absolute shambles of a company. I returned the first set of wavy hair extentions to the company. The company did not take delivery of the extensions on two separat... Ver más
Please ignore the positive reviews as most of them are likely to be false as they have offered customers perks for giving positive reviews even when their experiences have not been positive. I don’t t... Ver más
I got the extension for my girlfriend and she really loves them. The quality is amazing. And the color matches her own hair perfectly. Highly recommended. She loved the gift!!
Información sobre la empresa
- Proveedor de extensiones de cabello
- también en la categoría
- Servicio de depilación
- Servicio de trasplante de cabello
- Técnico en extensiones de cabello
- Tienda de productos capilares
Escrito por la empresa
Luxe by she is one of the uk's leading hair extensions suppliers. We are a highly recognised award winning hair extensions brand. Offering luxury quality hair and products. We sell 6 different hair extensions methods and we provide the widest lengths range in the industry with 16" - 30" available. With over 50 stunning shades available including mixed ombre and rooted, you will be spoilt for choice. We have also recently launched our premium hair care collection which is 100% cruelty free, vegan and free from any harmful chemicals. We work hard each day to improve our services and pride ourselves on the highest of customer service.
Información de contacto
Reino Unido
- luxebyshe@mail.com
- luxebyshe.co.uk
3,0
Medio
462 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 68% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I bought hair from this brand a few…
I bought hair from this brand a few years ago and the quality was AWESOME! But let me tell you something… i don’t ever believe reviews online but trust me take this one VIOL is a good brand this brand will be damaged after the first wear pleeeeease don’t order im begging you they are false advertising i can say this for a fact as i came here when i was 17 and they still use my pics of my hair to this day but with edited colours that i never bought it’s all lies
13 de enero de 2026
Opinión espontánea
Respuesta de Luxebyshe
Hi Laylah,
Thank you for sharing a second review. This is a reply to your initial feedback.
I am sincerely sorry to hear that your recent order did not meet your expectations.
Regarding your concerns about the quantity, I have looked into your order and can confirm that four 45g packs were dispatched, totaling the 180g ordered which is what you have said you received.
Please be assured that we have not changed our suppliers; maintaining our high quality standards remains our top priority to ensure every customer receives a premium product.
Our extensions are designed to last 1–3 years with proper maintenance. I noticed that our recommended aftercare range was not included in your purchase; using these specific products is essential for preserving the hair's longevity and texture.
We want you to be 100% happy with your experience, and we would like to make this right immediately. Please get in touch with the customer care team on luxebyshe@mail.com so that we can resolve this for you.
Kind regards
Luxe By She
Great experience all around and my new…
Great experience all around and my new hair extensions are fantastic. I highly recommend this brand.
23 de enero de 2026
Opinión espontánea
Respuesta de Luxebyshe
Hi Polly, Thank you so much for the kind words! We are thrilled to hear that you had a great experience and are loving your new hair extensions.
Knowing that you highly recommend us truly means the world to our team.
Kind regards
Luxe by she
the hair i ordered was supposed to bve…
the hair i ordered was supposed to bve 200-210g but only came to 179g when i weighed was brittle loads of split ends and didn't move when i held it up they have changed their supplier and is like ali express drop shipping hair
EXTRA BIT-
I didn’t but 4 packs i bought 5… Please look again
also my hair care i use is sulphate free more reputable and costs a lot more than the one yours is 1. and 2. i’ve only had them in for just over a week
29 de diciembre de 2025
Opinión espontánea
Respuesta de Luxebyshe
Hi Laylah,
Thank you for sharing your feedback. I am sincerely sorry to hear that your recent order did not meet your expectations.
Regarding your concerns about the quantity, I have looked into your order and can confirm that four 45g packs were dispatched, totaling the 180g ordered which is what you have said you received.
Please be assured that we have not changed our suppliers; maintaining our high quality standards remains our top priority to ensure every customer receives a premium product.
Our extensions are designed to last 1–3 years with proper maintenance. I noticed that our recommended aftercare range was not included in your purchase; using these specific products is essential for preserving the hair's longevity and texture.
We want you to be 100% happy with your experience, and we would like to make this right immediately. Please get in touch with the customer care team on luxebyshe@mail.com so that we can resolve this for you.
Kind regards
Luxe By She
Only word I would use is TERRIBLE
Only word I would use is TERRIBLE!
First of all how can you not let people know on your website that hair is coming from China ?
Secondly when I email you asking to cancel my order you emailing back saying order has been collected by fedex but actually the label is just created and it's not even been passed to courier yet !!!!
I can't believe I've just waisted my money thinking hair gonna arrive within 4 days latest .
I should have read reviews first .....
17 de enero de 2026
Opinión espontánea
Respuesta de Luxebyshe
Hi,
Thank you for taking the time to share your feedback, Indre.
We’re sorry to hear that your experience did not align with your expectations and appreciate the opportunity to clarify in detail.
All of our orders are sent directly to production immediately after purchase. This ensures that each hair piece is created specifically for the customer and meets our quality standards. For this reason, once an order has entered production, we are unfortunately unable to cancel or amend it. This process, along with our shipping timelines and product origin, is clearly stated in our Company Policies and Shipping Information available on our website prior to checkout.
Regarding delivery, once a shipping label is created and tracking is generated, the order is considered collected within our system, with courier updates continuing as the parcel moves through transit. As stated in our Shipping Information, the hair will be shipped and delivered within 1–4 business days.
In terms of quality, we would like to reassure you that the hair you have ordered is exactly as described on our website. Our products are made using high-quality, ethically sourced human hair, professionally processed to ensure consistency, durability, and a natural appearance. Each item undergoes strict quality control checks before dispatch, and the texture, density, length, and finish are accurately represented in our product descriptions and imagery. We stand fully behind the quality of our hair and the specifications provided.
We genuinely regret any misunderstanding and appreciate all feedback, as it allows us to continue improving our communication and customer experience. Should you have any further questions once your order arrives, our customer care team will be happy to assist on luxebyshe@mail.com.
Thank you
Luxe by she
If you are searching for superior…
If you are searching for superior quality hair extensions, you have found the perfect place. These extensions are truly beautiful, featuring incredibly soft, shiny strands and consistently thick ends. My previous set lasted 16 months and was only replaced because I changed my hair color; even then, the hair remained in excellent condition.
18 de enero de 2026
Respuesta de Luxebyshe
Thank you so much, Olivia, for such a lovely review!
We’re thrilled to hear how much you loved your extensions and that they lasted so well for 16 months, This shows the true quality of our hair.
We really appreciate you taking the time to share your experience and your support ✨
Thank you
Luxe by she
Thank you to Katie from the customer…
Thank you to Katie from the customer care team she has been great. Extremely happy with the experience I have had. Fantastic brand. I really do recommend to anyone looking for the best quality hair extensions
17 de enero de 2026
Respuesta de Luxebyshe
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your positive experience and that Katie from our Customer Care team was able to support you so well, we’ll be sure to pass on your kind words to her.
Offering services like this is exactly what our team works so hard for, and we truly appreciate you taking the time to leave such a thoughtful review.
Thank you for recommending us and we look forward to working with you again in the future.
Thank you
Luxe by she team
Five stars from me and they are well…
Five stars from me and they are well earned. I am immensely happy with my experience through Luxe By She. Katie has been very helpful in helping me colour match and my messages where replied to promptly.
16 de enero de 2026
Respuesta de Luxebyshe
Thank you so much for your five-star review, Amanda, we truly appreciate it. We’re delighted to hear how happy you are with your experience at Luxe By She and that Katie was able to help you with your colour match. Providing prompt, helpful support is something we take great pride in, so your feedback means a great deal to us. Thank you for taking the time to share your experience
Luxe by she
I am super happy with my new hair…
I am super happy with my new hair extensions, beautiful hair color exactly the same as the images online. I ordered 20-22 inch in shade Hollywood bronde and the hair arrived with a little extra cutting length measuring around 23 inch which I am very happy with. The hair is thick all the way to the ends. Such beautiful hair, thank you. I will be recommending to all of my friends and family.
15 de enero de 2026
Respuesta de Luxebyshe
Thank you so much, Molly! We’re delighted to hear you love the colour, length, and thickness of your extensions. Your recommendation means a lot to us.
thank you for your support
Luxe by she
Five star positive review from me and…
Five star positive review from me and from so many others clearly for the same reasons. If you are looking for the highest grade of luxury human hair then Luxe By She is your brand. The hair is so easy to manage and the quality really does stay perfect for such a long time
15 de enero de 2026
Respuesta de Luxebyshe
Thank you so much, Hannah ✨
We truly appreciate your kind words and your support. It means so much to us to hear that you’re loving the quality, longevity, and ease of our hair.
Knowing Luxe By She meets your expectations for luxury human hair is exactly why we do what we do.
Thank you for trusting our brand and for sharing your experience with others .
We look forward to working with you with future orders.
Thank you.
Fantastic service from the luxe team…
Fantastic service from the luxe team every time. I recently purchased 2 extra packs to add to my hair that has been fit for 8 months so far and is still in great quality. I'm very happy with the service and the hair is stunning as always
14 de enero de 2026
Respuesta de Luxebyshe
Thank you so much, Sarah ✨
We’re absolutely delighted to hear about your experience. Knowing that your hair is still looking beautiful after 8 months truly speaks to the quality we strive for.
We’re so grateful for your continued trust in the Luxe team and thrilled that you’re happy with both the service and the hair.
Thank you for your lovely feedback and ongoing support
Luxe by she
Heard so many positive reviews for this…
Heard so many positive reviews for this brand. Love the shade Bohemian bronde ! Stunning hair and super thick. Having worn extensions from various brands over the last five years, I can confidently say that Luxe By She Hair offers the best quality I’ve experienced. A well deserved Five star review from me.
14 de enero de 2026
Respuesta de Luxebyshe
Hi,
Thank you so much, Mandy
We’re beyond grateful for your wonderful feedback.
Bohemian Bronde is such a beautiful choice, and we’re thrilled to hear you love the thickness and overall quality.
Hearing that Luxe By She stands out as the best you’ve experienced after years of wearing extensions truly means everything to us.
Thank you for your trust, your support, and your well-deserved five-star review 💫
Luxe by she
I messaged the girls for a consultation…
I messaged the girls for a consultation and within hours the got back to me which such helpful and informative advice! The girls helped with choosing the perfect colors and methods throughout which made the process a whole lot easier!
I’m so excited to received my hair and can’t wait to show you girls ✨
9 de enero de 2026
Opinión espontánea
Respuesta de Luxebyshe
Hi Chloe.
Thank you so much We’re so happy to hear you had such a positive consultation experience with the team.
Helping you feel confident in your colour and method choices is exactly what we aim for, and we’re thrilled the process felt easy and supportive.
We can’t wait for you to receive your hair and see your final look,
thank you for choosing Luxe By She
I received a fantastic service from…
I received a fantastic service from this great team. The staff were incredibly helpful, and I couldn't be happier with my product—this is truly the best hair I've ever had!
9 de enero de 2026
Respuesta de Luxebyshe
Hi Gemma Thank you so much for taking the time to leave your positive feedback.
We really appreciate your kind words. It’s wonderful to hear that the team looked after you so well and that you’re loving your hair.
Knowing it’s the best you’ve ever had means everything to us.
Thank you for trusting Luxe By She and again for taking the time to share your experience
Respuesta de Luxebyshe
Hi
we appreciate you taking the time to leave your feedback. unfortunately we are struggling to find your details in our system against a orders being made.
we are more than happy to help and assist with any issues you may be experiencing please reach out to our customer care team at luxebyshe@mail.com.
our team work extremely hard to ensure the best service is delivered for all.
thank you
luxe by she
Very unhappy with quality, colour and under described weight
Very unhappy with colour, poor quality and under the described weight. Tried exchanging however second batch were completely wrong colour, straggly ends and not as described on their website. I have sent product back unused in original packaging and have requested a refund several times, which has been refused. I now have to pursue this further as I am £200 down with no hair extensions. They want to send them back to me, but they are not fit for purpose and I have stated several times that although they claim not to give refunds, consumers are still entitled to a refund if the product is not described and not fit for purpose!!
3 de noviembre de 2025
Opinión espontánea
Respuesta de Luxebyshe
Hi Kelly,
Thank you for taking the time to share your experience. We’re sorry to hear about the dissatisfaction caused and understand how frustrating this situation must be.
We have been notified that a chargeback has been raised against this order. As a result, we are currently unable to issue a refund directly while the chargeback process is active, as this must first be resolved through the payment provider.
If you would like to finalise this matter, we kindly ask that you contact our Customer Care team luxebyshe@mail.com who are more than happy to assist you in resolving any ongoing issues and bringing this to a conclusion as quickly as possible.
We remain committed to working with you to reach a fair resolution and appreciate your cooperation during this process.
thank you
luxebyshe
I found the website easy to navigate
I found the website easy to navigate,
Social media was automated however I did get a response!
Ordering 30” tape weft & the bond is strong and colour match is great!
There is a drop shipping fee on some orders.
Hair has lasted on friends over 1 year - why I’ve moved over to this brand from other competitors
2 de diciembre de 2025
Opinión espontánea
Respuesta de Luxebyshe
Thank you so much for sharing your experience! We’re thrilled to hear you found the website easy to navigate.
We’re especially glad you’re loving the 30” tape wefts, the strong bond, and the colour match. Hearing that the hair has lasted over a year for your friends is exactly what we strive for.
We appreciate your transparency regarding the drop shipping fee and truly value your trust in choosing us over other brands. Thank you for making the switch and for your continued support — we’re so happy to have you as part of luxe by she brand ! 💛
Great customer service and beautiful…
Great customer service and beautiful hair! Such nice colours to chose from also! ❤️
10 de diciembre de 2025
Opinión espontánea
Respuesta de Luxebyshe
Hi Rowan
Thank you so much for your lovely feedback and kind words.
It’s been a delight to work with you and can’t wait to work with you again in the nearby future
Thank you
Luxe by she
Love the hair so much🎀🎀🎀🎀
3 de diciembre de 2025
Opinión espontánea
Respuesta de Luxebyshe
Hi Nicole
Thank you for taking the time to leave your fabulous feedback.
Looking forward to working with you again soon.
Thank you
Luxe by she
Respuesta de Luxebyshe
hi lovely thank you is much for your helpful, positive feedback. its great to be working with you.
we hope to be providing you with more luxury hair bundles very soon.
enjoy, thank you again
team she
Website is easy to work/ Friendly team!
Website is easy to work & easy to find what you’re looking for! Customer team was friendly & helped me what what was best and advised the best service. I think all together it is just a really helpful team & brand. All together customer service & the brand itself are amazing & I will be purchasing again 100%
1 de diciembre de 2025
Opinión espontánea
Respuesta de Luxebyshe
Hi Lilly-Ella,
Thank you so much for your lovely review! 💖 We’re so happy to hear you found our website easy to navigate and that our team could help guide you. It means a lot to us that you feel supported and confident in your purchase.
We can’t wait to welcome you back for your next order!
luxe by she
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.