Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... Ver más
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Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... Ver más
La empresa ha respondido
I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... Ver más
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Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... Ver más
Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces... Ver más
Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.
Suite 3, 40 Fullers Court, Lower Quay Street, GL1 2LW, Gloucester, Reino Unido
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A beautiful gift for my daughter.
A very easy web site,easy to use and wonderful prices.
My item arrived on time and it was just what I pictured it to be.
Not great quality, only one gift bag for two items. They were both gifts for two different people. Paying for returns doesn’t make sense to send them back either. Not worth it
Absolutely LOVED my earrings xxx exactly the same as described on the website looked like the picture xx amazing x thank you highly recommend.
I don’t normally leave reviews but I have to say the customer service from this company is outstanding. They sent the wrong item originally, and I needed the product imminently for a birthday. They got back to me straight away and sent out a the correct product on first class, tracked delivery the next day in a presentation box and I must say the earrings are fantastic. All in all a five star service. Highly recommend.
I can’t fault the customer service of this company. I ordered a pair of beautiful earrings and a necklace but there was a design fault with the necklace. I contacted them and they responded within hours. Then they sent a replacement free of charge within 24 hours. I don’t think you can ask for better service than that! Stunning jewellery!
Very pretty and unusual jewellery perfect for a gift and very shiny
Beautiful product with clear communication and prompt delivery.
Not a great finish around the stone. Quite rough, not great quality to be honest.
Nice earrings, great for the money I paid. Clasp a little loose hence the 4 stars. Arrived really quickly in nice packaging, would definitely buy from them again
Super fast delivery and the necklace is perfect. Beautifully made
I have had a few pairs of earrings from this company and they are amazing! So different & beautiful 😍, I had an issue with one pair & I was sent a replacement straight away, no questions asked! So many companies could learn a thing of two from customer service like that!
Thanks very much, I love Luxe tones jewellery & now I know the customer service matches the quality or their goods!!
Beautiful jewellery arrived quickly excellent quality will order again x
The website is very easy to use. Excellent ear rings good value for money
Lovely jewellery but even better customer service. A minor mix up, all fixed in 4 days start to finish. Regular email contact kept me up to date. I offered to write this email as I’ve not had such proactive customer service in a long time and believe credit where credits due. Thanks 😊
Speedy delivery also love the earrings slightly bigger than pic but gorgeous x soo pleased will definitely shop again x thank you x
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