I am writing to share my experience…
I am writing to share my experience regarding the CarPlay module I recently purchased and Luxin’s customer service after the installation.
On July 27, 2026, my mechanic installed the module in my 2017 BMW X4 M40i. My vehicle is well-equipped with every accessory except for Apple CarPlay, but that is no longer the case. The system looks great and operates as though my vehicle had CarPlay all along. However, after using the system for a day, I noticed that my “hey seri” was not operating correctly. So, today, July 29, 2026, I contacted customer service for help. I assumed that they would tell me to take my car back to mechanic who installed it. I was wrong. They said that they would walk me through how to correct the problem. They did that and more! While on the phone for close to a hour, I was told multiple times that they are not in a hurry. So, I don’t have to worry about being rushed. The level of communication, patience, competence and overall customer service far exceeded my expectations! Now my Carplay operating system is perfect. This company’s corporate culture was on full display and it is impressive!
Thank you for a great product and great customer service!
Best regards,
Curtis McManus, Pharmacist
Indianapolis, Indiana, United States
29 de julio de 2026
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