I'm another person who only bought one item but was signed up for their 'membership'. I didn't want it and asked for a refund but they refused, even after I cancelled. Appalling way to get money out o... Ver más
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Consulta las opiniones de los clientes
To luxplus order no 10593777 I have bought one item and consequently been signed up for 2 and a half years to 8 .99 taken out of my bank you must realise from all the other reviews ( over a dozen )tha... Ver más
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Zero stars. You may pay less for an item but you get charged £8.99 membership fee a few days later which you aren't made aware of when you order, it's well hidden. The item that was a reasonable £18... Ver más
La empresa ha respondido
Always great service and delivery. Prices are excellent. I order every few months as I can only use washing liquid with Perfume etc in. The three options are exactly what I need. Have been buyin... Ver más
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Información sobre la empresa
Escrito por la empresa
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Escrito por la empresa
Información de contacto
5, Station Court, Station Road, NR9 3AY, Hethersett, Reino Unido
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Malo
2 mil opiniones
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Never received my item, still struggling to resolve it
Bought 6 items in January, they where for my mum, they never arrived and the communication process is way too long asking you to fill out a form. Avoid buying from that website, I regretted it! Too much time wasted on them and they don't even re - emburse you from wasting your time, and they expect you to do all the investigation work.👎🏻👎🏻👎🏻
25 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Dani,
Thank you for your review.
I am truly sorry for your experience with us!
Unfortunately, I cannot find you in our system as I am missing some information. I have requested more details so I can investigate the matter further.
Thank you in advance.
Merna, Luxplus
second order
I was so pleased with my first order, I placed a second. Placed on Friday and arrived at parcelshop on Wednesday. The price was half of the UK price and delivery less than £3 from NL.
2 de febrero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Ms Wright,
Thank you for your review.
We are pleased that you are satisfied with our fast delivery and the prices of our products.
I wish you a wonderful day!
Merna, Luxplus
Horrible experience.
They take your money without sending anything.
I have placed an order 2 month ago and it never arrived. There is no customer service, they only have a repetitive chat box that submits tickets. I have been contacted after 10 days via email after submitting numerous tickets to ask for a refund.
I still have not received my refund after 2 months and I never received the order.
Wouldn’t recommend.
13 de febrero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi,
Thank you for your review.
I am truly sorry for your experience with us!
Unfortunately, I cannot find you in our system as I am missing some information. I have requested more details so I can investigate the matter further.
Thank you in advance.
Merna, Luxplus
My order never arrived and your chat…
My order never arrived and your chat bot support is pointless. Passed me over to email and all I got was an automated response and no follow up. I've requested a refund.
21 de enero de 2026
Respuesta de Luxplus United Kingdom
Hello Jennifer,
Thank you for your review.
I am very sorry that your package has not been delivered yet. We have initiated a search for the case, and will get back to you as soon as the distributor has responded to us.
I am sorry that we have not responded to you yet. We are extraordinarily busy at the moment, but we are doing everything we can to respond to our customers as quickly as possible.
However, I can see that my colleague has replied to you, and initiated a search.
Best regards
Merna, Luxplus
Excellent - great prices and easy to cancel membership
I always buy woolite as i hate scratchy clothes but it is expensive. Price on here was too good to be true. So I checked here but honestly it could not be more obvious its a subscription if they rang you up and told you. Just to be sure I used paypal and blocked subscriptions. But cancel membership is on the front page. Super easy. I don't think I buy enough to make membership worth it but I would definitely pay a month's membership when I place an order.
30 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi 👋
Thank you so much for the 5-star review ⭐⭐⭐⭐⭐ — we really appreciate it!
We’re happy to hear that you found the membership setup clear and transparent 😊 Making it easy to cancel directly from the front page is very important to us, so it’s great to hear that worked smoothly for you 👍
You’re absolutely right — the membership isn’t necessarily for everyone, and many customers choose to use it only in the months they place an order. We’re glad that flexibility makes sense to you 💬
Thanks again for your thoughtful feedback, and we hope to see you again whenever it fits your needs 🧺✨
Best regards Anna from Luxplus
Megasvært at komme ud
Megasvært at komme ud, og strengt 89 kr om måneden for noget man sjældent bruger også 120 kr for at opsige
29 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hej Helene, og tak fordi du tog dig tid til at dele din oplevelse ⭐
Det er vi oprigtigt kede af at høre, og det er bestemt ikke den oplevelse, vi ønsker, at vores brugere skal have.
For at vi kan undersøge sagen nærmere og finde den relevante profil i vores system, har vi derfor anmodet om flere oplysninger via Trustpilot. Så snart vi modtager disse, står vi klar til at hjælpe dig videre 🙏
Vi vil samtidig gerne præcisere, at vores abonnement er gratis og uden binding at afmelde. Opsigelse kan foretages direkte via din konto, og der er ingen krav om fortsat medlemskab.
Vi håber, du vil vende tilbage til os via Trustpilot, så vi sammen kan finde en løsning og sikre, at alt bliver håndteret korrekt 💬
Med venlig hilsen Anna fra Luxplus
Kundeservice-teamet 💙
Made a purchase and they didn't make it…
Made a purchase and they didn't make it clear that I was signing up for membership. Cancellation process is easy but I got stung for one month's membership that I didn't want. You can cancel within 14 days but that wasn't made clear when I ordered.
10 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi,
Thank you for your feedback, we really appreciate it. It is certainly not our intention for anyone to feel misled!
We’re sorry to hear that the membership was not clear enough during the ordering process. Information about the membership and the 14-day cancellation right is included when you place your order, a confirmation mail as well in our terms, but we take your experience seriously and will use it to review how we can make this even clearer going forward.🧐
We’re glad to hear that the cancellation process itself was easy for you.🤗
Best regards,
Anna, Luxplus🌺
Sneaky scam
Sneaky scam! I bought one item and they automatically signed me up for a membership that was drawn out of my bank without me knowing for 7 months. This is a scam! I would like a refund.
24 de enero de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Anna,
I understand completely that it is frustrating to see money being deducted from your account without knowing why.
For clarity, a Luxplus membership is only activated when it’s actively accepted during a purchase. It starts with a free 14-day trial and only continues at €8.99 per month if it isn’t cancelled within that period.
We have send you a message, so we can look further into this together.
Kind regards,
Frida, Team Luxplus
Scummers
Scummers,.I have purchased a product from them and then I have found I was paying a subscription £9 a month, for what ?
24 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Pola,
I am really sorry you have had a negative experience, and I understand this is a frustration situation.
When you order for the member price instead of the normal price a membership is added which is free for the first 14 days whereafter it is 8,99 per month until it is cancelled. With this membership you get each time more membership benefits to use on your orders.
We have send you a message, so we can look into this further together.
Kind regards,
Frida, Team Luxplus
This website is a scam.They kept…
This website is a scam.They kept charging me twice every month since October 2025 to January 2026 through Klarna after only one purchase in October.Their phone is always off and they don't reply to emails. Be careful!!!!
I have already contacted Klarna.I am contacting my bank.I am busy right now but will contact the police and will report them to trading standards if it is not solved
8 de noviembre de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Annick,
I’m really sorry to hear about the trouble you’ve experienced. I can understand how upsetting it must be to see unexpected charges. However, the fact that you're being deducted twice a month may indicate that you have two active membership.
I completely understand that this situation feels frustrating, and I’d really like to help get it sorted. I’ve reached out privately so we can go through your case in detail and find a solution as quickly as possible.
For clarity, a Luxplus membership is only activated when it’s actively accepted during a purchase. It starts with a free 14-day trial and only continues at €8.99 per month if it isn’t cancelled within that period.
Thanks for your patience, and I hope we can resolve this for you soon.
Kind regards,
Maaike - Team Luxplus
Always excellent service
Always excellent service.
Been buying for many years.
6 de noviembre de 2025
Respuesta de Luxplus United Kingdom
Hi Linda🌸
Thank you so much for your kind words and for being a loyal customer for many years – it truly means a lot to us 🙏
We’re very happy to hear that you’ve consistently had excellent experiences with our service, and we look forward to welcoming you again many times in the future 🌟
Best regards
Anna
Luxplus
This company is a scam...Please don't…
This company is a scam...Please don't use them! I have been charged for over 6months and I did not setup any outgoing from them. I am requesting for my money back still waiting!
18 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi kk,
Thanks for taking the time to leave a review! And I am sorry that this has been a confusing and frustrating experience for you. This is obviously not the experience we want our members to have.
When you order for the member price instead of the normal price a membership is added which is free for the first 14 days whereafter it is 8,99 per month until it is cancelled. With this membership you get each time more membership benefits to use on your orders. 🎁
We've contacted you through mail and explained the situation for you. I hope this has brought you the clarity you needed! If necessary, we'll of course assist you further. 😊
Kind regards,
Maaike, Team Luxplus
Product not arrived
Product not arrived . Tracking parcel and it's constantly stuck at Heathrow.
communication with the company poor
Update the company has sent me an email explaining the customs hold up. It would have been good to explain this as a possibility when ordering. I was aware this was an overseas company but still think product stuck in Heathrow for the past 10 days is a little excessive. But thank you for coming back to me.
17 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Anita,
Thank you for your review and for bringing this situation to our attention.
I am very sorry that your package has been delayed, and I fully understand that this can be frustrating. I can see that my colleague has already been in contact with the distributor to investigate the matter further, and we are currently awaiting their feedback.
As soon as we receive an update from the distributor, we will of course get back to you with more information about the delivery and the next steps. We are closely monitoring the case to ensure that it is resolved as quickly as possible.
Thank you for your patience while we investigate the matter. You are always welcome to contact us again if you have any further questions in the meantime.
Merna, Luxplus
Every one please avoid the website they…
Every one please avoid this website they are scammers they tryed to take 8.99 monthly form my bank, luckily my bank froze my account every time they tryed to withdraw money giving me enough time to block them!! Nice try but I won’t be buying form these scammers!!!
9 de octubre de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Hannah
Thank you for taking the time to leave a review. We’re sorry to hear that your experience has been disappointing, and we’d like to understand what has happened in more detail.
We take feedback like this very seriously 🔍 A Luxplus membership is only established when it is actively accepted during a purchase, and any cancellation should always be processed accordingly. If there has been any misunderstanding or unexpected charge after a cancellation, we would appreciate the chance to look into this further.
To help us do so, we kindly ask that you share a few more details with us here on Trustpilot ✍️ This will allow us to review your case thoroughly and provide a clear response.
We hope you’ll give us the opportunity to clarify the situation and work toward a proper resolution 🤝
Best regards
Anna
Luxplus
Avoid
Avoid! All these reviews are true: they sign you up for a membership without telling you. I had to get another bank card because of these rats! Despite me cancelling the membership I never wanted in the first place, and them confirming it’s been cancelled, Lo and behold, they tried to charge me the next month as well. Avoid avoid avoid
Rats
Scammers
LE: even now, montjs after I made my first and only purchase, Luxplus is still trying to charge me. I just received yet another email saying the payment method needs to be updated, despite me CANCELLING MY MEMBERSHIP MONTHS AGO!
The keep claiming it was error but there arr thousands of people and reviews on here that state otherwise,
I am not changing my review and will seek further action against this scammy company.
I know my rights, I did not sign up willingly to your membership. You did not make it obvious that a membership will be added to my purchase.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Alexandra
Thank you for sharing your experience. We’re sorry to hear that you’ve had such a frustrating experience, and we’d like to look into this matter more closely.
We take situations like this very seriously 🔍 A Luxplus membership is only created when it is actively accepted during a purchase, and any cancellation should of course be respected. If there has been any confusion or error regarding charges after a cancellation, we would like the opportunity to investigate this further.
To do so, we kindly ask that you provide us with additional information directly here on Trustpilot ✍️, so we can review your case in detail and give you a clear explanation.
We hope you’ll allow us the chance to clarify the situation and help resolve this correctly 🤝
Best regards
Anna
Luxplus
Great communication with company
Great communication with company. I would describe people who complain about membership issues harsher than being blind or unconsious with website policy regarding membership costs 😆😊 beeing thick is not a crime of course 😂😂
9 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Everita,
Thank you for your kind review and for sharing your experience with us! We’re very glad to hear that you were happy with the communication and support you received from our team. 😊
We always aim to communicate our policies as clearly as possible and truly appreciate you for taking the time to share your perspective. Thanks again for your trust and for choosing Luxplus!🌸
Kind regards,
Team Luxplus
Unexpected £8.99 monthly charges – beware
I made what I believed was a normal purchase with Luxplus and later discovered they had been taking £8.99 every month from my PayPal (Nov 2025–Jan 2026) for a “membership” I did not knowingly sign up for. I have never experienced anything like this with any other business in the UK or Europe.
I cancelled the payments, opened a PayPal dispute, and raised a formal complaint with Luxplus. After reading other reviews, it’s clear this is happening to many customers.
If this has happened to you: cancel the subscription, dispute the charges, and file complaints with Citizens Advice, Trading Standards, the CMA, the ASA, and the European Consumer Centre.
The more people report this, the faster regulators will act. Customers deserve better than this.
8 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Balaji,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Luxplus is an online webshop where customers can choose to shop at either regular prices or discounted member prices. When an order is placed at the member price, a Luxplus membership is created on the account, which includes a 14-day free trial and then renews at £8.99 per month unless cancelled. In your case, it appears that your order was placed using member prices, which activated the membership and allowed you to save on your purchase.
This is also included in your order confirmation the first time you place an order, where it is clearly stated that a “membership” has been added.
I have immediately requested your details so we can find a solution and go through an explanation together via email.
Have a very nice day.
Best regards,
Team Luxplus
The fees are CLEARLY displayed
I can't believe how many people clearly don't pay attention to what they're buying. Unless Luxplus have recently changed their website, it is very very clear throughout the buying process that you can buy at a more expense price OR get it cheaper but signing up to a 2 week free trial, which, if not cancelled, will charge £8.99 a month until cancelled. People who said it was taken for a year clearly don't keep on top of their finances! I tried to cancel the free trial after my purchase, but it said you cannot cancel within 24 hours of signing up. I set myself a calendar reminder for the next day and cancelled it no problem. I did make the purchase on credit card for extra reassurance as it felt a little too good to be true, but the product arrived as promised. I'm very happy and can't believe how many numpties there are out there!
7 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Emma
Thank you so much for your nice feedback.
We’re pleased to hear that you found our pricing options and free trial terms clear throughout the purchasing process, and that cancelling the trial worked smoothly for you. It’s also great to know that your order arrived as expected and that you’re happy with your purchase.
It really means so much to us to hear that you are satisfied with Luxplus and our products. It makes us so happy.
Don’t hesitate to get in touch if we can help you with anything else.
Wish you a wonderful day!
Kind regards,
Luxplus
Terrible company
Terrible company, dupe you into signing up for a subscription, it was showing as £0.00 but they took £8.99 for a year! Very expensive blusher, very rude on email
1 de enero de 2026
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Sophie,
I am very very sorry for our late response, for some reason some reviews got lost and we've only noticed them now - our mistake! :((
We would never want our members to feel duped into getting our subscription! We try to make it clear before buying with our member prices that your free trial will start right after, which is also why it showed up as £0.00 whenever you made your first purchase. We wouldn't want anyone to think they'd be paying straight away. A miscommunication like this can unfortunately happen, but we do our best to avoid these situations so we are very sorry and we'll look into our signup process to make sure it doesn't happen in the future.
We'd never ever want to be rude on mail, so I am very sorry that we've come across this way to you! 😣
I have requested your contact info so we can look into the problem!
Kind regards,
Manuel - Team Luxplus
Membership service clearly stated
I’m surprised by all the negative reviews regarding unauthorised membership charges and believe this to be unfair on the company. It is very clear throughout the site that this is a membership service which gives you membership prices (or higher guest prices). It clearly states that you will be charged £8.99 per month until you cancel following the 14 day trial period. Email received in item purchased confirming 14 day trial and easy to log into account where it VERY clearly shows the cancellation button. I think people forget to cancel hence after the trial and are peeved to not get a membership refund (which isn’t the companies fault) I’ve had no issues with them and no problems understanding the terms and conditions.
28 de diciembre de 2025
Opinión espontánea
Respuesta de Luxplus United Kingdom
Hi Lollyp
Thank you for your review and for sharing your experience!
We appreciate you pointing out that our service is clearly presented as a membership, with transparent pricing, trial details, and easy cancellation✨
We’re glad to hear that you’ve had a positive experience with us, and we truly appreciate you sharing your perspective. Thank you for shopping at Luxplus 💖
Kind regards,
Alessandra- Team Luxplus
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