Lux Sneakers UK Opiniones 

36
TrustScore: 1.5 sobre 5

1,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

After further digging the bad reviews, included mine, should have been aimed at Lux-sneakers-shop! Their mail address being : contact[at]lux-sneakers.com Sneakers advertised via Instagram looking... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

SCAM SCAM stay away from this company - you don’t even get what you ordered, then you get ignored when you ask for a refund. PLEASE AVOID this company £40 for TEMU trainers this shouldn’t be allow... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a pair of Yeezy 350s v2 and I couldn’t be happier with my purchase. I came across the site via their Instagram page and I was initially cautious/skeptical. However, the flurry of posts a... Ver más

Valorada con 1 estrellas sobre 5

I ordered some expensive trainers for my son who performed exceptionally well during his GCSE’s (£400 so not an inconsequential amount). The order was accepted and payment was taken. Delivery says 3-5... Ver más

Información sobre la empresa

  1. Zapatería
  2. Tienda de ropa de calle

Escrito por la empresa

Online retailer for exclusive and limited edition trainers.


Información de contacto

1,5

Muy malo

TrustScore: 1.5 sobre 5

36 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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1,5

Todas las opiniones

(36)

2 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

DO NOT purchase from those clowns

After further digging the bad reviews, included mine, should have been aimed at Lux-sneakers-shop! Their mail address being : contact[at]lux-sneakers.com
Sneakers advertised via Instagram looking very similar. They advertised branded goods but ship anything! Cheap trainers from China!
Just can't get a reply from this fraudulent company.
..............
DO NOT purchase from those clowns. False advertising. They'll send you random trainers, not the one you ordered. The price may look attractive but be fooled, you'll regret the all experience. Those guys should not be allowed to do online business. Even 1 star is too many.

3 de agosto de 2026
Opinión espontánea
Logotipo de Lux Sneakers UK

Respuesta de Lux Sneakers UK

We have carefully reviewed our order history and can confirm that we have no record of a purchase under your name.

We believe that this review may have been intended for a different company. We kindly ask that you take a moment to verify this, as an inaccurate review can understandably cause confusion for others and does not fairly reflect our business.

Kind regards,

Lux Sneakers UK Customer Service Team

Valorada con 1 estrellas sobre 5

SCAM SCAM stay away from this company

SCAM SCAM stay away from this company - you don’t even get what you ordered, then you get ignored when you ask for a refund.

PLEASE AVOID this company £40 for TEMU trainers this shouldn’t be allowed.

1 de julio de 2026
Opinión espontánea
Logotipo de Lux Sneakers UK

Respuesta de Lux Sneakers UK

We have carefully reviewed our order history and can confirm that we have no record of a purchase under your name.

We believe that this review may have been intended for a different company. We kindly ask that you take a moment to verify this, as an inaccurate review can understandably cause confusion for others and does not fairly reflect our business.

Kind regards,

Lux Sneakers UK Customer Service Team

Valorada con 3 estrellas sobre 5

They sell a product they don’t stock.

They sell a product they don’t stock.
Nearly 2 weeks on still waiting for refund. They don’t reply to emails.
Eventually the refund got processed. Apparently they use e cheque for refund thats why the refund is taking up to 2 week. I recommend that that change their refund method.

18 de julio de 2022
Opinión espontánea
Logotipo de Lux Sneakers UK

Respuesta de Lux Sneakers UK

Hello Cagdas,

We apologies again for not being able to fulfil your order and as stated in the various emails sent to yourself, it was an honest stock error. Your order was cancelled and refunded within 24 hours of it being placed.

We also went the extra mile to confirm with Paypal for you that your refund had been processed the day we said it would be and showed you this.

Again we apologies for the stock error, but your refund is out of our hands and in the hands of Paypal, so we suggest you contact them.

Kind regards,

Lux Sneakers UK Customer Service Team

Valorada con 5 estrellas sobre 5

Nike Dunk - 10/10 wonderful service

Very helpful and quick response on customer service in helping with my size. Delivery super quick. Service 10/10. Would recommend to everyone I know. Great, trustworthy and reliable small business.

17 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect experience :)

Great service from start to finish. Ordered a pair of trainers as a Christmas present and they were with me within 2 days. Great communication too. Can’t fault the experience, would definitely recommend and will be using again!

30 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

After purchasing a pair of very rare…

After purchasing a pair of very rare Yeezys as a Christmas present, I was communicated throughout the sourcing process and it was delivered well ahead of schedule in time for it to go under the tree. Top service which I will be using again and would highly recommend.

24 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Was looking for a pair of Jordans for a…

Was looking for a pair of Jordans for a long time which I couldn’t find. Happy to say that there was great communication and assistance with them as they sourced my shoe. Delivery was also very fast with it coming within a few days in time for Christmas. Could not be happier 🙂

23 de diciembre de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

Got what I ordered….eventually!

They’re exactly what I ordered and got here in time for Christmas…..so that can’t be criticised. I just feel that 17 days was much longer than expected and there was nothing to even hint at that timescale aside from the replies I received to each message. I don’t think the trainers were ever ‘in stock’ at the point I ordered them….I feel they were sourced externally to fulfil the order. That type of transaction should be clearly communicated - I was very nervy about receiving them. However, ultimately I’m pleased and aside from a small tear in the box they are perfect.

23 de diciembre de 2021
Valorada con 4 estrellas sobre 5

Very happy with my purchase

Very happy with my purchase and very quick response when asking for a delivery estimate.
Only 4 stars because I couldn’t see an option to pay in one go rather than in 4 instalments.

22 de diciembre de 2021
Valorada con 1 estrellas sobre 5

Don’t disappoint your kids

I ordered some expensive trainers for my son who performed exceptionally well during his GCSE’s (£400 so not an inconsequential amount). The order was accepted and payment was taken. Delivery says 3-5 working days. On day 5 I get an automated cancellation email. I had planned to give the trainers to my son on a family dinner the on day 6 to celebrate his success. No explanation especially noting how close it is to Christmas. Really really disappointing. I get things happen we don’t expect but if you can’t fulfil an order, have the courtesy to give someone enough notice to find an alternative and don’t take their money either - have the decency to call and explain. Ridiculous

17 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service!!

Excellent customer service!!
Emailed lux has I had an issue with an item I ordered, they emailed me back straight away an resolved the issue within minutes Thankyou lux,
my item came quick delivery, great service !!😁

9 de diciembre de 2021
Valorada con 5 estrellas sobre 5

Great condition

The service was very good and the shoes came in perfect condition and packaging. I will definitely use this service again.

12 de julio de 2021
Valorada con 5 estrellas sobre 5

Happy customer

I ordered a pair of Yeezy 350s v2 and I couldn’t be happier with my purchase. I came across the site via their Instagram page and I was initially cautious/skeptical. However, the flurry of posts and positive comments gave me the confidence to buy and I also used a credit card for added protection.

The process from checking out to receiving my order was seamless. My order was shipped in less than 24 hours and the box arrived in mint condition. I obviously inspected the Yeezys thoroughly and found no problems with them.

I will definitely be purchasing again from these guys.

18 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Yeezys

I bought a pair of yeezy’s from here. The service, delivery and quality of product was brilliant

18 de mayo de 2021
Opinión espontánea

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