Luxury Watch Repairs Opiniones 6403

The service took longer than agreed, and when the watch was returned, there were still numerous scratches that were still on it. I tried to reach out many times, but nobody has acknowledged any of my messages. I will now start legal proceedings against them.

Terrible .. they’ve had my watch for over 4 months , now questioning if they are even still in buisness and will I get my watch back . No ability to call anyone and emails go unanswered for approx 3-4 weeks each time .

Great service to get my Raymond Weil watch fixed - which I was unable to do locally!

NO RESPONSE FROM LUXURY WATCH REPAIR. NEARY 4 MONTHS
Despite sending multiple emails detailing my experience, I have now been asked via Trustpilot to provide further information. This request was received from Luxury Watch Repairs. In response, I have already forwarded a selection of the emails previously sent to Luxury Watch Repairs.

However, all relevant details are clearly included within my original review. Both Kelly and Luke (Luke has since left the company) have personally handled my correspondence and are fully aware of the situation.

Given this, I find the request for additional information unnecessary and, at this stage, appears to be a delaying tactic—particularly as I am approaching a point at which I intend to pursue legal action.

I am very pleased with the work carried out to replace the battery in my Omega Seamaster, especially the quick turnaround and safe delivery by your nominated carrier. It was also useful to have tracking updates directly from DHL to ensure I could be at home to receive the package.

Sent an antique Rolex watch for repair it’s now been 18 months and no watch.
No answer to phone calls, Not answering emails anymore. Payed in excess of £1000 to get the watch repaired as it belonged to my mother and has great sentimental value. Keep asking for it to be returned but have stopped answering my emails.
PLEASE DO NOT SEND YOUR WATCH TO THIS COMPANY AS IT IS A TOTAL CON
AND YOU WILL BE RIPPED OFF

Had my Rolex over 6 months, communication terrible and cost £300 more than advertised initially. Got it back last June 2025, stopped working last week. No phone to call, no auto chat. Sent enquiries about how to get repaired under 3 year guarantee told company in new hands and not liable! Yet they're trading in same address with same website. Disgusting ! Please use a highstreet jeweller and send to manufacture. You pay more with this company in the long run

Watch was collected as expected, no issues, battery changed and emails answered regarding collection

I had a persistent problem with the bracelet clasp on my Rolex Oyster Perpetual DateJust watch.

I visited the workshop on Hatton Garden. Very friendly and professional service. Understood the problem and I had a fix within 10 minutes at no-charge!

They have previously cleaned my watch on several occasions and always done a great job.

I thoroughly recomend Luxury Watch Repairs.

My Rolex was serviced by Luxury Watch Repairs last year and apart from the fact there was hardly any communication to inform you of when you would see your watch again, the service seemed ok. How can I tell?
Well, I can tell now, due to the fact my watch steamed up suddenly on Thursday, whilst I was sitting down at home. I read you have to deal with this quickly, otherwise, further damage is caused to the watch.
Since then I have been trying really hard to get in touch with this company via email (you cannot contact them via the phone, as no one answers!). I have now resorted to filling in their enquiry form (they must be monitoring these), and hope someone takes is seriously. I am now completely left on my own with a watch that needs urgent attention due to their lack of workmanship regarding sealing the watch. What a disaster!

Simple process and reliable service at a reasonable price

Superb service from start to finish communication was brilliant sending my watch was easy with the secure packaging supplied. Couldn't be happier

I would give no stars if possible. They have had my watch since September 2025. I gave up on having it repaired and asked for it to be returned to me immediately. That was a month ago. After an initial response promising immediate dispatch, nothing. Now they are ignoring my increasingly frantic emails.

Very easy service, well recommended. Professional and will use again.

This was a perfect process from start to finish. Sent my watch away for a new battery and they emailed me a picture of it to say it had landed safely. It came back super quick and I’d definitely recommend them and will be using them again. Many thanks

Have had my wife’s Rolex for months. No response at all but was assured they were still trading. Order number 66307.

Can’t fault them. I’ve used r the hem several times now and each time they do above and beyond. I trust them with my watches and they have been and are always fully transparent in their costs. If you own an expensive timepiece these are the people you want servicing your watch. Thank you.

Super easy and professional service. Especially nice to receive a reply when I sent a review.