Mackey Opticians Opiniones 145

My daughter visited for an vision assessment with Andrew Petticrew. He was so patient, explaining everything, answering all our questions. Andrew is an incredibly intelligent audiologist and evident he has a genuine passion for his job. I would highly recommend.

I have just had visit with an audiologist, Leanne. Leanne contacted me before my visit so she was prepared. I had my hearing test today and Leanne explained what she would be looking for and how she would do this. She explained the results and was very reassuring. I went in slightly worried and came out happy. On top of all that the test was complimentary.

Disgruntled and very disappointed with the service my 77 year old mother received, she has severe mobility issues, required to replace her glasses, she choose Mackay Donaghadee to support local businesses.
However once eyes tested and frames brought down stairs 6 pairs twice to choose from, she was advised her prescription glasses would be ready with 1-2 weeks, she asked could she pay deposit, however was requested to pay in full.
Two weeks later she received notification to collect, tried them on said they weren't great. She doesn't complain so kept them on all day once home, obviously the prescription was incorrect as she felt unbalanced.
Her husband contacted the business first thing Monday morning and was asked to bring mother back again.
Two weeks later new glasses arrived much better prescription, and NO apology for inconvenience and upset to a mature lady, just “ it must be been too strong of a prescription!” how one would wonder this could occur, an error perhaps somewhere - this surely warrenting an apology.