I had a terrible experience with this…
I had a terrible experience with this company and would not recommend them.
Shipping Delays – My order was not even processed until 11 days after purchase. When I contacted them, they took two days to respond and claimed they had moved warehouses. It took a full month for the item to arrive.
False Advertising – The item was advertised as 100% pure wool, but when it arrived, the label clearly stated 100% acrylic. This was incredibly misleading, especially given the price of $85 AUD.
Poor Return Policy – When I requested a refund due to the false description, they offered two options: return it at my own expense (which would have cost over $30 in postage) or accept a measly 10% refund. Given the cost of return shipping, I decided to keep the misrepresented item.
This company is dishonest, slow, and has terrible customer service. I will never purchase from them again and strongly advise others to avoid them.








