magicofwood.co.nz Opiniones 

I have had a similar experience to the customer below. Communication was absolutely terrible, taking days at a time and not providing clear answers, and timelines weren’t communicated properly. A friend of mine swears by the product - which we are yet to put together (you need your own electric drill btw, which we don’t have) - but going by the communication and customer service alone, I would not recommend this company.

My experience with this company became unnecessarily stressful after the expected delivery date passed without any update. I had emailed in the months leading up to my son’s birthday to confirm delivery costs and timelines to make sure the bunk would arrive on time and the response time from them was on the same day. When I purchased the bed on the 20th of November, the automated email stated the current wait time was two weeks.

As the birthday approached and I still hadn’t received any information, I called on Thursday, December 4th, for an update. I was told via text that dispatch information would be sent the following day, Friday the 5th. It is now the day of my son’s birthday Monday 8th Dec, and after emailing and texting again, I still have no response. So I have no idea of when it will be delivered or if I have been scammed.

The communication from this company is terrible, and there is absolutely no transparency around the actual delivery time frame. Some honesty would go a long way—customers deserve peace of mind when they are spending a significant amount of money, especially in the current economy.

I had planned to purchase another bunk for my other son next year, but after this experience, I think I’m better off going to Urban Sales. You might be making handmade bunks, but that doesn’t mean much when the customer experience is this poor.

If you do purchase from here expect a lack of communication and purchase at least 2 months in order for the bed to arrive on time.