I have been emailing this scam of a…
I have been emailing this scam of a company for 6 months to close mt account , i have a gambling problem yet the continue to have it open , these need shutting down !
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I have been emailing this scam of a company for 6 months to close mt account , i have a gambling problem yet the continue to have it open , these need shutting down !
Update: My £200 withdrawal request (ID 153075), submitted on 13 February, is still unpaid as of 4 April — now delayed by over 50 days.
The status still shows as “in progress”. My account is fully verified, and no bonuses were used.
Live chat has confirmed in writing that:
there is no maximum processing time for withdrawals
they cannot provide the current processing stage
they cannot identify the responsible department
they cannot provide any other contact for complaints
the only available contact method is live chat, which is unable to provide any concrete answers
In addition, I have sent multiple emails to the email address they provided, and I have not received a single reply.
At the same time, their Terms mention a 48-hour pending stage, and I was previously told 7–21 days, but now I am being told there is no limit at all. These statements clearly contradict each other.
This means there is:
no timeframe
no accountability
no real escalation route
no real way for a customer to resolve the issue
Keeping a fully verified customer’s withdrawal “in progress” for over 50 days, with no timeframe, no responsible department, and no real way to resolve the matter, is completely unacceptable.
I have saved all relevant screenshots.
BEWARE this is a complete sham do t spend 1 penny with this bunch of charlatans BE WARNED
Do not set up an account on this website. If you’re a gambling addict you’re screwed. They will never allow you to close your account. Awful people who need locking up.
Avoid, site says 24 to 48 hrs withdrawals but it is really how ever long they want.
ILLEGAL SITE - COMPLETE SCAM AND COPY OF GAMES, YOU WILL NOT WIN AND WILL NEVER BE ABLE TO WITHDRAW. REPORTED TO AUTHORITIES.
!!!!! Low payouts!!!!
!!!! Withdrawl system changed making it almost impossible to withdraw funds!!!!!
!!!Impossible to delete account or self exclude regardless of how many emails you send even tho there terms and conditions state they have the tools to do this!!!
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.