Maison Genie Opiniones 230

Mason Genie provides a 60-day satisfaction guarantee (or your money back, right?) and a 1-year manufacturer's warranty. I am well within my 60-day satisfaction test timeframe and am genuinely disappointed given the price of this product. The Mason Genie does not seal well at all - we can lift the lids with our fingers OR the seals begin to fail within days (and this is using brand new Ball jars and lids). I requested a refund of the one open Mason Genie, the one unopened Mason Genie and the unopened lids I ordered. I was sent to a website to begin the return process, which includes a mandatory video of us using the product and showing the failure. I declined the request of the video and was told that was the only way they can assess whether to provide a refund or not?! So much for the satisfaction guarantee. DO NOT BUY FROM THIS COMPANY unless you don't want your money back when you are not satisfied with your purchase as they claim they offer.

Attention : Publicité mensongère et copie non conforme

Site de dropshipping à fuir. J'ai commandé une table à repasser à 69,95 € sur la base de photos présentant clairement le produit breveté de la marque Joseph Joseph.

À la réception, le produit est une copie chinoise bas de gamme, sans aucun rapport avec les visuels contractuels du site. C'est une pratique commerciale trompeuse : ils utilisent l'image d'une grande marque pour vendre un article générique que l'on trouve à 20 € ailleurs.

Le service client tente d'imposer des frais de retour à l'acheteur malgré la non-conformité flagrante. J'ai engagé une procédure de signalement et de rétrofacturation (chargeback) auprès de ma banque. Passez votre chemin !

SCAM - Misleading advertising and fake products

Avoid this website at all costs. They are using copyrighted images of the Joseph Joseph brand to sell low-quality generic imitations from China.

The product I received for €69.95 is not the one shown in the professional photos. This is a clear breach of the Consumer Rights Act 2015 regarding goods being 'as described'.

They are trying to charge for return shipping even though the item is non-compliant. I have reported them to Action Fraud UK and initiated a chargeback with my bank. This is a typical dropshipping scam hiding behind a London address.

Got it for Christmas, and it worked according to directions putting the lid on. But When I wanted to take the mechanism off, it pulls off the lid. No directions about how to remove the mechanism without it pulling off the lid you put on.. USELESS

J'ai commandé un lustre , le paiement a été effectué mais aucun mail de confirmation; depuis impossible de les joindre, ça sent l'arnaque à grand nez!!!

Ours worked just great for only a few months. Began to notice jars in the pantry that the lids had popped loose. Now the genie will not take or hold a charge. Trying to get a refund or a new product is real challenging and lots of hoops to jump through. Very disappointed.
I need to add that the company has now sent us a brand new one free of charge and we are very happy.

We used the Mason Genie maybe 10 times. It won’t stay charged long enough to do one jar. Company said it was defective but being it was over a year they would give me a discount. LOL. The discount is what amazon has it priced at all the time. Not worth it.

The mason genie worked at first and then it stopped. Lids were sticking and the jars weren't sealing. I did all the troubleshooting tips and nothing worked. I emailed the company and never heard back. I'm very disappointed and would not purchase again

Erreur de couleur entre la commande et la livraison; erreur très rapidement corrigée. Le produit est nickel, tout conforme avec les photos.
Fonctionnement impeccable.
Je reviendrai pour d’autres articles.
Je recommande

I have never received my order and they, Mason Genie Support, keep replying that it was lost in transit and they have no control over that. MGS also keeps promising a new order will be shipped. To date no product has been received and no credit returned. BUYER BEWARE!

Surtout éviter ce site, nous ne pouvons pas les contacter pour toute réclamation après achat.
J’ai reçu ma commande et un article cassé, la qualité des produits médiocres, même nul.
ÉVITER CE SITE C’EST DES VOLEURS.
RENOUF

2 lampes Mr Gold reçues le 9 janvier 2026 : l'une des 2 est arrivée cassée... Impossible de les joindre par téléphone et aucune réponse à mes emails ! Le site semble sérieux mais c'est une coquille vide : fuyez !!!!

Mason Genie uses clear and purposeful patterns of unfair commercial practices, including dark patterns, on their website. They received more money from me than I intended or wanted, and have policies in place to make sure only the customer will pay more—and they never foot the bill for items their customers get tricked into buying. I feel cheated and taken advantage of.

A list of their unethical practices I experienced, after buying an additional item in my order by accident:
- A post-purchase one-click upsell page, with deceptive price anchoring
- Consent bypass / lack of informed authorization
- Heavily delayed response to customer support (1 month), and not fixing the order before shipping
- First suggesting that I just keep the mistakenly purchased item (not yet agreeing to help with the refund I requested)
- Eventually offering only a partial refund (40%) or customer-paid return shipping (1 month after the purchase)

Ce sont des voleurs!!! N'achètez surtout pas sur leur site.
J'ai commandé pour plus de 100 euros sur leur site. Après plusieurs semaines d'attente, aucun suivi commande, je n'ai plus de nouvelles. Je n'ai pas reçu ma commande et je n'ai pas ete remboursé.
Le Sav n'est pas français ils sont à l'étranger et ne réponde pas.
Je vais porter plainte.

Excellents produits et excellent service. J'ai acheté plusieurs produits pour ma maison et je suis toujours satisfait. Merci à l'equipe maison genie

Une escroquerie total !

Jamais reçu mon achat , un service téléphonique et mail aux abonnés absents.
Entreprise à fuite absolument.

Merci

j'ai acheté 10 sacs d'emballage sous vide.
Je les ai surpayés en considérant qu'à ce prix la qualité suivrait.
Ces sacs fuient et les vetements qui devraient être sous vide se retrouvent avec une simple housse !!
Bravo l'arnaque !!!
Je vois que je ne suis pas la seule !!
à fuir et surtout aller sur tous les forums RACONTER NOTRE MESAVENTURE pour éviter aux autres
acheteurs de se faire arnaquer.
soyons solidaires
Bonne journée

I returned product on Sept 8th 2025 Today is November 21st and I've still not been issued the refund in the amount due $134.44.

The mason genie seals the jar, but most of the time it doesn’t release from the jar until it sits for a while. I bought a knock off for $14 and it works perfectly.
Mason genie help is pretty much worthless, all they want is videos to see what is wrong well it’s simple it doesn’t release. Expensive junk!

Grosse arnaque. J’ai payé 19.90 pour un bidon de super brillant et j’ai reçu un flacon de 100ml.....

Très bon service, ponctualité et SAV très professionnels, je recommande