Maisonrobes Opiniones 30

I would not recommend purchasing from this company.

I ordered a robe which was marketed as a high-quality, luxury item. However, the product I received was significantly different from what was shown online. The trim was uneven, seams were poorly finished and visible when worn, and feathers were shedding immediately. Overall, the quality was far below what was advertised.

When I contacted the company, they initially refused a refund and offered only a small partial refund. After further back-and-forth, they agreed to a return — but only if I paid for international shipping to China and accepted full responsibility if the parcel was lost in transit. They also confirmed that no refund would be issued unless the item was successfully received.

When I raised concerns about this, they increased their partial refund offer (eventually to 50%), but only on the condition that I keep the item.

At no point did they offer a fair resolution that did not place the financial risk on me, despite the item not being as described.

I have now had to raise a dispute with my card provider.

Based on this experience, I would advise others to proceed with caution, particularly when it comes to returns and refunds.

Ho avuto una brutta esperienza anche io, non rispondono alle mail ed il materiale di pessima qualità.
Pensate che la cintura della vestaglia anziche essere in tessuto raso o seta come dovrebbe essere, è un nastro che si acquista nei negozi cinesi!Non imballano nelle scatole ma spediscono vestaglie solo nelle buste postali!
Non comprate da questo sito.

They haven’t shipped my order after 15 days and I’ve tried to contact them several times through email (ignored) and on instagram (they deleted my comment). Do NOT purchase from this company

Placed my order on 12 April and up to this moment (24 April), I still don't have any information on where my parcel is after the notification that the order was processed. The tracking link started showing error 404 and the Customer Care team doesn't provide any update whatsoever apart from saying "we'll check with the carrier". The website says shipping takes 5-6 business days and it's now been 12 days without ANY information.

Scam, the order arrived longer than a Temu order, additionally the quality is very poor, their logo isnt anywhere sewed on the items, its clear these are some sort of dropshipping. I wanted to return my item and they advise that because its from sale I cannot return it, but their whole collection on the website is on sale…

SCAM! My order hasn’t been processed for more than a 3 weeks already. Customer support is not responding. I do Not recommend this “brand” which is definitely ships its orders from China (today I found the same robe on Temu 5 times cheaper).

It’s a scam. Ordered 18 March. Took a month to get the robes. The quality was poor. The items I received did not match what I ordered or what was described on the website. I contacted the customer service and sent photos which they said they sent to their “warehouse and quality inspection team” for a detailed review. Haven’t heard from them since.

I feel like they are scammers. My order 2526 has not been processed for almost a month now. When you write them email to info@maisonrobes,com they give you no information, just wait more a little bit please. Now I am tired of waiting and ready to report them to SignalConso or OLAF. They claim to be French brand, but their delivwery is from China.
I have never had such experience with a brand before. I am deeply hurt and dissapointed and feel scammed for money,

Esperienza detestabile!
Un mese per ricevere l’acquisto .
Inoltre L’articolo di poliestere , venduto e spacciato al prezzo di seta!
Il reso risultava impossibile da ottenere perché l’articolo non rientrava nella politica di reso.

Otroligt nöjd med mitt köp! Passformen var perfekt och tyget känns verkligen lyxigt. Leveransen gick smidigt och paketet var fint inslaget. Kommer definitivt handla härifrån igen!

, and the packaging was exceptional. Everything felt thoughtfully designed and of very high quality.
Highly recommended!

It is the softest silk I have ever touched this would be 5x the price anywhere else. Love this brand absolutely beautiful dress and robe

Obsessed with the robes! Exactly as purchased and so soft. Will be purchasing again

Ordered three ’robes’, all were very dissappointing in colour and quality. Spent app. 200€. Truly hope the returning process will work out without complications.. We’ll see.

Scam website, money taken (over £200) and nothing has been despatched for 3 weeks now. I’ve emailed their customer service team four times now. Ignored twice and twice received a generic response saying they would look into it but with no follow up. Don’t get ripped off!

Don't waste your time purchasing. Your order won't be sent for two weeks and if you email them asking for any update on shipping/tracking, they will cancel your order instead of actually providing feedback. Just buy somewhere else.

I saw their ad and decided to buy this for my girlfriend. I honestly wasn’t sure what to get or if it would even fit, but it turned out to be the perfect gift. She’s so happy with it. I received exactly what I ordered, and the robe is really beautiful and feels very nice.

The shipping took a little bit longer than expected, but nothing crazy. Honestly, that happens with a lot of big brands too, so it didn’t bother me.

Overall, I was really pleased with their service. They seem like a smaller brand, but the experience was great, and I’d definitely have my girlfriend order from them again.

I ordered over £200 of these products and they are not as described at all. All polyester, all cheap materials and constructed poorly. Terrible. Ive emailed them and will be disputing the purchase if they dont respond as its really terrible. Please do not buy