The product itself has been good and met most of my expectations. I appreciated the quality and design, but there were a few areas of the customer service experience that could be improved.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
This company lie and cheat continuously. They took our money a year ago and have made no effort to provide the covers that they promised in return. They have promised a refund multiple times but fai... Ver más
Despite reading some pretty mixed reviews, we decided to invest in a Maker & Son song sofa. As soon as we ordered fabric samples, we were pleased with the customer service. The mobile van came to visi... Ver más
After an incredibly challenging 12 months, Maker & Son have come out stronger and better than ever. Thanks to Herculean efforts from the new team, I received my order last week. Sophie kept me posted... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Home of the most comfortable furniture in the world. Our beautiful Sofas and Beds are handmade from 100% natural materials and designed to be as comfy as possible. Luxury fabrics, free swatches. Buy online or request a brochure.
Información de contacto
The Courtyard, Holmstead Farm, Staplefield Road, RH17 5JT, Cuckfield, Reino Unido
- customerservice@makerandson.com
- makerandson.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The sofa is comfortable and looks great…
The sofa is comfortable and looks great in the room. Delivery took a little longer than expected, but the final product was good.
The mobile showroom was a fantastic…
The mobile showroom was a fantastic service. We were able to view fabrics and discuss options in our own home, which made choosing much easier. The Marnie 2x3 corner sofa looks stunning, feels luxurious, and has become the centrepiece of our living room.
The furniture itself is comfortable and…
The furniture itself is comfortable and looks well made. My overall experience was fairly positive, although the service could have been more consistent.
After reading about the company's past…
After reading about the company's past challenges, I approached my purchase carefully. However, the service I received was excellent from start to finish. The Song chaise sofa is beautifully made, comfortable, and the fabric has aged wonderfully over time.
Overall
Overall, I'd describe my experience as satisfactory. The furniture is attractive and comfortable, but I think the service and communication could be more consistent. For now, three stars feels appropriate.
We waited slightly longer than expected…
We waited slightly longer than expected for delivery, but considering the sofa was made to our specifications, we didn't mind. The Marnie large chaise is exceptionally comfortable, looks stylish, and still appears brand new after months of daily use.
The product itself has been good and…
The product itself has been good and met most of my expectations. I appreciated the quality and design, but there were a few areas of the customer service experience that could be improved.
We arranged a home visit before…
We arranged a home visit before ordering our corner sofa and it made the process so much easier. The team helped us compare options without any pressure. The Otter 2x2 corner sofa fits perfectly in our room and has quickly become the family's favourite place to relax.
I wish I had checked these reviews…
I wish I had checked these reviews before ordering my loveseat back in March. They tried to charge me the second payment twice, then said my order was ready about 2-3 months ago. And since I have never heard from them again. I’m not convinced this company is entirely operational. Please avoid. The sofas are a lot of money and you don’t want to run the risk of losing that money should they decide not to deliver the actual sofa.
Taking a chance on the Song armchair…
Taking a chance on the Song armchair turned out to be a great decision. It's wonderfully comfortable, offers excellent support, and looks fantastic in our snug. The quality of the cushions and fabric is excellent.
The furniture looks good and feels well…
The furniture looks good and feels well made, and I was generally pleased with the quality. There were a few aspects of the overall experience that could have been handled better, so I'm giving three stars.
Our sofa took a little longer than…
Our sofa took a little longer than originally estimated, but the wait was absolutely worthwhile. The Otter large sofa is spacious, comfortable, and beautifully finished. The delivery team were professional and took great care during installation.
I was reasonably happy with my…
I was reasonably happy with my experience with Maker&Son. The product itself was comfortable and well presented, although the overall service could have been more consistent. Three stars feels fair based on my experience.
We purchased the Otter armchair for our…
We purchased the Otter armchair for our bedroom and it has exceeded expectations. It's incredibly comfortable, looks fantastic in the space, and feels very well made. A great addition to the room.
My experience was generally positive
My experience was generally positive. Communication was clear, delivery updates were helpful, and the overall process was simple and easy to follow.
I'm satisfied with both the product and…
I'm satisfied with both the product and the service I received. The item arrived in good condition and has been exactly what I expected based on the online description.
I appreciated the range of products…
I appreciated the range of products available and found something that suited my home. The ordering process was easy and delivery went without any issues.
This company lie and cheat…
This company lie and cheat continuously. They took our money a year ago and have made no effort to provide the covers that they promised in return. They have promised a refund multiple times but failed to process it. The CEO Christian Warren will tell any lie that is convenient to avoid making good on his promises.
I ordered a sofa on the 8th of May and…
I ordered a sofa on the 8th of May and got a delivery date of the 26th June and then just never heard anything. I wasn’t given rushing to finish my floor it was such a stress and now I’m scared I will get no sofa and no money back. They reply once in a blue moon saying they will get me an update and then I never heard anything from them again. Save yourself the stress and look elsewhere for your sofa! The reviews here are so scary I really hope this doesn’t turn out to be me I see people having awaited a year. So scary cause they are so expensive! I thought I was paying for a premium service!
Dodgy Business Practices
My wife ordered a sofa from Maker&Son over 9 months ago and has been fighting ever since to get the sofa we paid for. Emails go un-answered, phone lines have been off for over 6 months, social media comments have been disabled since late 2025. It’s downright fraudulent behaviour they have been doing and they should be ashamed of themselves.
All the 4-5 star reviews are completely fake as they are all the same length, the same style and content and name a product specifically for search purposes and Trustpilot need to sort these guys out as they are spamming with fake reviews to hide the real truth!
Do NOT under any circumstances give this company your money as there are so many people who have never received products in over 9 months and so many fighting through the courts to get their money back!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.








