Maker&Son  Opiniones 

326
TrustScore: 2.5 sobre 5

2,6

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

The product itself has been good and met most of my expectations. I appreciated the quality and design, but there were a few areas of the customer service experience that could be improved.

Valorada con 1 estrellas sobre 5

This company lie and cheat continuously. They took our money a year ago and have made no effort to provide the covers that they promised in return. They have promised a refund multiple times but fai... Ver más

Valorada con 5 estrellas sobre 5

Despite reading some pretty mixed reviews, we decided to invest in a Maker & Son song sofa. As soon as we ordered fabric samples, we were pleased with the customer service. The mobile van came to visi... Ver más

Valorada con 5 estrellas sobre 5

After an incredibly challenging 12 months, Maker & Son have come out stronger and better than ever. Thanks to Herculean efforts from the new team, I received my order last week. Sophie kept me posted... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de sofás
  2. Tienda de muebles
  3. Tienda de mobiliario para salones

Escrito por la empresa

Home of the most comfortable furniture in the world. Our beautiful Sofas and Beds are handmade from 100% natural materials and designed to be as comfy as possible. Luxury fabrics, free swatches. Buy online or request a brochure.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

326 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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2,6

Todas las opiniones

(326)

47 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

The mobile showroom was a fantastic…

The mobile showroom was a fantastic service. We were able to view fabrics and discuss options in our own home, which made choosing much easier. The Marnie 2x3 corner sofa looks stunning, feels luxurious, and has become the centrepiece of our living room.

20 de agosto de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

After reading about the company's past…

After reading about the company's past challenges, I approached my purchase carefully. However, the service I received was excellent from start to finish. The Song chaise sofa is beautifully made, comfortable, and the fabric has aged wonderfully over time.

19 de agosto de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Overall

Overall, I'd describe my experience as satisfactory. The furniture is attractive and comfortable, but I think the service and communication could be more consistent. For now, three stars feels appropriate.

4 de mayo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

We waited slightly longer than expected…

We waited slightly longer than expected for delivery, but considering the sofa was made to our specifications, we didn't mind. The Marnie large chaise is exceptionally comfortable, looks stylish, and still appears brand new after months of daily use.

19 de agosto de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

We arranged a home visit before…

We arranged a home visit before ordering our corner sofa and it made the process so much easier. The team helped us compare options without any pressure. The Otter 2x2 corner sofa fits perfectly in our room and has quickly become the family's favourite place to relax.

18 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I wish I had checked these reviews…

I wish I had checked these reviews before ordering my loveseat back in March. They tried to charge me the second payment twice, then said my order was ready about 2-3 months ago. And since I have never heard from them again. I’m not convinced this company is entirely operational. Please avoid. The sofas are a lot of money and you don’t want to run the risk of losing that money should they decide not to deliver the actual sofa.

18 de agosto de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Our sofa took a little longer than…

Our sofa took a little longer than originally estimated, but the wait was absolutely worthwhile. The Otter large sofa is spacious, comfortable, and beautifully finished. The delivery team were professional and took great care during installation.

17 de agosto de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

I was reasonably happy with my…

I was reasonably happy with my experience with Maker&Son. The product itself was comfortable and well presented, although the overall service could have been more consistent. Three stars feels fair based on my experience.

7 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company lie and cheat…

This company lie and cheat continuously. They took our money a year ago and have made no effort to provide the covers that they promised in return. They have promised a refund multiple times but failed to process it. The CEO Christian Warren will tell any lie that is convenient to avoid making good on his promises.

7 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered a sofa on the 8th of May and…

I ordered a sofa on the 8th of May and got a delivery date of the 26th June and then just never heard anything. I wasn’t given rushing to finish my floor it was such a stress and now I’m scared I will get no sofa and no money back. They reply once in a blue moon saying they will get me an update and then I never heard anything from them again. Save yourself the stress and look elsewhere for your sofa! The reviews here are so scary I really hope this doesn’t turn out to be me I see people having awaited a year. So scary cause they are so expensive! I thought I was paying for a premium service!

5 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Dodgy Business Practices

My wife ordered a sofa from Maker&Son over 9 months ago and has been fighting ever since to get the sofa we paid for. Emails go un-answered, phone lines have been off for over 6 months, social media comments have been disabled since late 2025. It’s downright fraudulent behaviour they have been doing and they should be ashamed of themselves.

All the 4-5 star reviews are completely fake as they are all the same length, the same style and content and name a product specifically for search purposes and Trustpilot need to sort these guys out as they are spamming with fake reviews to hide the real truth!

Do NOT under any circumstances give this company your money as there are so many people who have never received products in over 9 months and so many fighting through the courts to get their money back!

30 de noviembre de 2025
Opinión espontánea

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