Makeup Opiniones 20

Added gift disappeared at checkout, support refused to resolve.

UPDATE: I contacted customer support via email. They confirmed that the gift was not included and refused to offer a solution, explaining it as an automatic system issue. The issue remains unresolved.

They sent me a cream with an open foil under the cap and there was a hole inside the cream! When I tried to contact them on this number they left "for contact" for 3 hours they didn't pick up or return my call! After my third call I finally got through to some woman on the "line" who told me to send a photo of the opened cream!!! I am a regular customer, but I am already disappointed and shocked! This is unacceptable!
Number of this order is: 1772791392-3604
Product code: 838923

Купих си фон дьо тен и червило и останах изключително доволна. Цветовете са точни и продуктите издържат дълго. Сайтът е много лесен за използване и доставката е бърза. Препоръчвам на всички момичета!

Качеството на продуктите е много добро и всичко винаги пристига опаковано добре. Харесва ми, че има подробни описания на продуктите и лесно се избира точният нюанс. Давам 4 звезди заради малкото забавяне на доставката този път.

Продуктите са фантастични! Харесва ми, че винаги има нови и интересни предложения. Доставката беше бърза и безпроблемна.

Много харесвам makeup.bg. Имат страхотен асортимент и лесен за навигация сайт. Понякога някои артикули свършват бързо, което ме разочарова малко, затова давам 4 звезди, а не 5. Въпреки това, качеството и обслужването са отлични.

I am extremely disappointed with Makeup.bg.

It looks like you simply changed prices from BGN to EUR without applying the correct exchange rate. Products that used to cost 10 BGN now cost 10 EUR, which is almost double the price.

What shocked me the most is that even my past purchases show this issue. An order that was 143 BGN before is now displayed as 143 EUR. This is unacceptable and feels misleading and dishonest.

This is not inflation, not logistics, and not currency fluctuation — this looks like a direct price manipulation.

Because of this, I no longer trust this store and will not shop here again. I will choose honest retailers instead, such as Notino, where pricing is transparent and fair.

I would not recommend Makeup.bg to anyone who values honest pricing.

Обожавам този сайт! Асортиментът е огромен, качеството на козметиката е безупречно, а доставката винаги е бърза и сигурна. Приятно е, че има толкова много марки на едно място. Давам пълни 5 звезди!

Много съм доволна от поръчката си! Продуктите са оригинални и пристигнаха бързо. Определено ще пазарувам пак.

Поръчах си комплект за грим и няколко крема за лице. Всичко пристигна добре опаковано, а качеството е страхотно. Харесвам, че имат голям избор на нюанси и марки, които не намирам другаде. Удобният сайт и бързата доставка правят пазаруването истинско удоволствие. Определено давам 5 звезди!

Пазаруването беше приятно, продуктите са качествени. Единствено доставката се забави с ден, но въпреки това съм доволна.

Супер доволна съм от makeup bg! Поръчката пристигна бързо, продуктите са оригинални и качествени. Определено ще пазарувам пак.

I purchased a hair-cutting scissor that was advertised as a professional tool. Unfortunately, the product is completely unusable – it does not cut hair or even simple paper unless a big amount of pressure is applied to it and even then it cuts uneven, which prevents use of the tool for its designed purposes - hair-cutting. This is a factory defect, not just low quality.

The product description is misleading. I do not recommend buying it.

However, I have to include all the variable and thank the Customer Service (Complaints) department for the professional manner and thorough way of communication!

My roverall rating is based on a combination of my experience with the product, which lowers the score to a 1 of 5, and the brilliant Customer Success of the company - true 5 out of 5 stars.

I've baan really impressed with thi online shop! They offer a wide range of high-quality products, and everything I've tried has exceeded my expectations. The ordering process is smooth, and deliveries are always quick and reliable, making it my go-to place for beauty essentials.

The products exceeded my expectations, offering great value for the price. Customer support was quick to respond and very helpful.

Ordered a set of Mareve body care products with box now delivery and the whole experience was great. Had some questions before making an order and the support was very responsive. The delivery was on time and the best thing is that I've spent like have what I'm usually paying for Mareve products at my local beauty shop.

Не прекалено много варианти за доставка, или Box Now, или Speedy, но като цяло доставката с куриер на Speedy беше окей, донесоха всичко за един ден. Makeup.bg е един от любимите ми магазини за козметика, често поръчвам оттук и винаги получавам оригинални продукти.

Delivery was on time, pretty fast! Ordered on a Friday morning and my package was waiting for me at the local Speedy office on Monday.
The products were well packaged and arrived in flawless condition (even though that's probably hard to f-up on soaps and a scrunchie)
Customer Service is lovely, not as robotic as everywhere else.
Greetz, definitely ordering again 🤩

I was very disappointed with my order - I've ordered a Kevin Murphy spray - it was my mistake that I did not see the mL of the product. However, I've purchased the spray for 47leva, a spray that I'm using on a regular basis. It was my first order from that website and the item was discounted, so I thought why not...
Once I received the product I realised they are selling 100mL Kevin Murphy spray for 47leva, while I'm usually ordering 250ml spray from other websites at the same price.

Very bad. I ordered a lipstick oil Dior Addict , which was reclaimed as very original. But it was NOT original at all!!
Be aware!! The package of lipstick was damaged the quality of the bottle is worse and lipstick was as a water with very bad texture. They claim that work with Polish company but it doesn’t matter they are FAKE. Chinese products probably but the price is as original Dior.