CUNFON Opiniones 

Respuesta de CUNFON

Hace 2 días

Thank you so much for your kind words! We're really glad you're happy with your purchase, and we truly appreciate your honesty — not everything always goes perfectly, but making things right quickly and smoothly is exactly what we aim for. It means a lot to hear that our team delivered on that. We'll be sure to share your "Good job" with everyone here!

Enjoy your ride, and if you ever need anything, we're just a message away.

Respuesta de CUNFON

Hace 5 días

Hi Scott, thank you so much for taking the time to share such a detailed and thoughtful review! We're thrilled to hear you're loving your scooter — especially the battery life and the stability at higher speeds. That's exactly what we designed it for.

We also really appreciate your honest feedback on the thumb throttle and the folded carrying weight. We'll make sure to pass these notes along to our product team — real rider input like yours is what helps us improve.

Regarding the optional seat: thank you for purchasing it! You're right that it is a bit pricey, and we appreciate your understanding. Since the seat is currently shipped from our domestic warehouse, the logistics costs make the price a little higher than if it were stocked locally. That said, we do sometimes offer discounts when it's purchased as a combo with the scooter — keep an eye on our website for those deals.

And thank you for your kind words about our customer service team — it means a lot to us. We'll be sure to share your feedback with them.

Enjoy every mile, Scott! If you ever need anything, we're just a message away.

Respuesta de CUNFON

21 ago 2026

Thank you for sharing this! We're really glad we could help get your scooter back up and running. It's great to hear the replacement parts arrived and did the job. If you ever need anything else, we're always here.

Respuesta de CUNFON

14 ago 2026

Thank you so much! “Amazing service” is exactly what we aim for every single day, and it means a lot to know we hit the mark for you. We truly appreciate you taking the time to share this. Enjoy your ride!

Respuesta de CUNFON

11 ago 2026

Merci beaucoup pour votre enthousiasme ! Nous sommes ravis que le service et la rapidité vous aient plu, et c'est vrai, nous tenons à avoir un large choix de pièces de rechange pour vous permettre de rouler en toute tranquillité. Profitez bien de votre trottinette !

Respuesta de CUNFON

24 ago 2026

Hi there, thank you for letting us know, and we're truly sorry to hear about your experience. We completely understand how frustrating it is to track an order for weeks and then not find it at your door.

We have looked into this carefully. According to the courier's records, the package was marked as delivered to the address provided, and they have supplied a delivery confirmation photo. Based on this, the courier considers the shipment completed. While we understand this doesn't change how disappointing the situation is for you, we are unable to provide a replacement or refund without additional evidence showing the package was not actually delivered.

We would strongly recommend checking any nearby security cameras or asking neighbors if they may have seen the package after delivery. Filing a police report may also help in these situations. If you are able to obtain any new information or evidence, please share it with our support team, and we will review it.

We're sorry again for the stress this has caused, and we appreciate your understanding.

Respuesta de CUNFON

24 ago 2026

Hi there, thank you for bringing this to our attention, and we're truly sorry to hear that your scooter arrived with a broken light and damaged rear plastic. That's not the experience we want for any customer.

As soon as our team learned about the issue, we arranged a free replacement for you. We're glad we could make it right, and we hope you're now enjoying your new scooter and riding happily.

If there's ever anything else you need, please don't hesitate to reach out — we're always here to help.

Respuesta de CUNFON

10 ago 2026

Hi there, thanks so much for taking the time to share this. We're sorry to hear about the courier hiccup, but it's great to know Mr. Wong stepped in and got things sorted for you quickly and fairly. I'll be sure to pass along your thanks — he'll be happy to hear it. Appreciate your support, buddy!

Respuesta de CUNFON

13 jul 2026

Hi there, thank you for your kind words! We're so glad our team could get this sorted for you right away. Providing fast and effective support is always our goal, and it means a lot to know we hit the mark. If you ever need anything else, we're just a message away.

Respuesta de CUNFON

13 jul 2026

Thank you for sticking with it! We completely understand the learning curve, and we're so happy to hear you got the scooter up and running. "Zippy and very fun" is exactly the experience we designed it for — that just made our whole team smile. Enjoy every ride, and don't hesitate to reach out if you ever have questions.

Respuesta de CUNFON

13 jul 2026

Hi there, thank you for bringing this to our attention. We're sorry to hear that your rear fender kit arrived without the screws and bracket.

For context, our team normally inspects every order before packing to ensure all parts are included. We would like to understand a bit more about what happened here — could you let us know if the package showed any signs of damage when it arrived?

We noticed you hadn't contacted our support team yet, so we weren't aware of the issue until now. We're proactively reaching out to you today to get the missing parts to you as quickly as possible. Please keep an eye on your inbox.
Ray
Website Manager
CUNFON

Respuesta de CUNFON

3 jul 2026

Thank you for sharing your feedback. We take all customer concerns seriously, and we’re sorry to hear about your frustration.

To clarify the situation for anyone reading:
Your purchase was made in 2024, and according to our warranty policy, motor components and sensors are covered for 6 months from the date of purchase. Extended warranty coverage is available at the time of purchase, but was not selected for your order.

When you contacted us about the motor sensor issue, it was already beyond the standard warranty period. We provided options for paid repair and replacement, which you declined. While we understand this may not have been the outcome you hoped for, our policy is applied consistently to all customers, and we cannot offer free repairs outside the warranty terms.

We aim to support every customer fairly. If you would like to revisit the repair options or discuss the matter further, our support team remains available.

Respuesta de CUNFON

3 jul 2026

We’re delighted to hear that the product is working out so well for you. That’s exactly what we love to see!

Respuesta de CUNFON

3 jul 2026

It’s fantastic to know you’re enjoying your purchase. Your satisfaction is our biggest reward.

Respuesta de CUNFON

3 jul 2026

Thank you for bringing this to our attention, and we sincerely apologize for the incomplete shipment. This should not have happened.

We want to clarify for anyone reading: as soon as you contacted us regarding the missing tire, our team immediately processed a replacement shipment for the second tire. The initial packing error was addressed without delay, and the missing item has been sent to you at no extra cost.

We take full responsibility for packing and shipping accuracy. If there is anything further we can assist with, please don't hesitate to reach out.