I would have given 5 stars if ordering/changing orders on the website was a little simpler. Apart from that small annoyance, Mama Bamboo is a brilliant company , Orders arrive on time every month wit... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
I would have given 5 stars if ordering/changing orders on the website was a little simpler. Apart from that small annoyance, Mama Bamboo is a brilliant company , Orders arrive on time every month wit... Ver más
La empresa ha respondido
Really great products, super easy to set up a subscription so we never have to worry about running out of nappies or wipes! I also received a bunch of flowers for Mother's Day which was an unexpected... Ver más
La empresa ha respondido
Used the trial pack in size 1 and they worked fine at birth. Bought a bigger 4x35 pack immediately, but once my baby was producing more urine they consistently leaked out the back. He was only 3kg a... Ver más
La empresa ha respondido
Signed up for the newborn trial and haven’t regretted it for a second! Excellent nappies for tiny bums (our son was 6lb 10oz). Super absorbent, they fit beautifully so no leaks & they’re a decent le... Ver más
La empresa ha respondido
Here at Mama Bamboo we aim to provide high quality, environmentally friendly, gentle products for you and your baby. Our core values are 'Best for BABY, YOU, & MAMA EARTH too'.
Reino Unido
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Terrible customer service when there’s a problem.
Recurring fault with size 3 nappies. Notified company immediately yet they kept sending me faulty batches where the base of the tab comes off nappy, leaving my little one soaked and the nappy hanging off. This happened with every nappy in eight packs!
Notified the company immediately back in January but they continued to send me the faulty batch. I had to cancel subscription and I’m now nearly £100 out of pocket.
The company expect me to return two 4kg boxes to the post office with a baby on my own?
Mama bamboo customer service were only going to credit £7 originally when pushed and weren’t going to investigate. They refuse to arrange collection of faulty items despite me sending pictures etc at their request.
I originally requested replacements as I was without any useable nappies and they’ve again refused. I now want a full refund which I doubt I will ever get.
I’m advised the company are in breach of consumer trading laws as the duty is on them to replace and collect if inconvenient to the consumer and trading standards are now notified/involved.
I had used these nappies since my little one was a newborn and had been very happy with the product.
However, I would avoid signing up to the subscription service due to the poor customer service if there’s a problem. If you must use this brand I’d buy through another store/organisation so you are protected.
It’s not right that they treat customers so poorly and are in breach of consumer trading laws.

Respuesta de Mama Bamboo
Great service, easy to order (& adapt orders). Great for the planet, compared to most other disposable nappies.

Respuesta de Mama Bamboo
Fantastic subscription service and its great to have an environmental choice that doesn’t compromise on quality or functionality- highly recommended

Respuesta de Mama Bamboo
Best nappies on the market,never had a leak. They are soft and delicate on baby’s skin. The company is transparent about their ingredients and customer service is just amazing. Thank you!

Respuesta de Mama Bamboo
Excellent products, eco-friendly, helpful subscription option which can be adjusted or cancelled at any time.

Respuesta de Mama Bamboo
Absolutely fantastic! No nappy rash, super absorbant, genuinely good for the planet and great people!

Respuesta de Mama Bamboo
Great nappies my baby loves it and I love the fact that is eco friendly biodegradable comparing to other nappies that take 500 years to decompose!!!

Respuesta de Mama Bamboo

Respuesta de Mama Bamboo
Speedy delivery, really pleased with product - good fit and no leaks! Thanks

Respuesta de Mama Bamboo
Excellent service and delivery always on time. The quality of the nappies and very generous size are brilliant.

Respuesta de Mama Bamboo
I get a subscription from mama bamboo and it’s easy to amend to different sizes or times of delivery. They are an excellent company and I’m glad to be using the best nappies for the environment. My son has never had nappy rash and they’re super absorbent. They also sent a Christmas gift of an eco friendly dinner set which we love and use.

Respuesta de Mama Bamboo
What lovely products. The subscription service is super easy to use and offers goid value for money.

Respuesta de Mama Bamboo
Mama Bamboo is an excellent company. The service has been great and the deliveries are always on time. They communicate well and obviously value their customers.

Respuesta de Mama Bamboo
Nappies (and any extras) always arrive on time and in good condition. Easy to amend subscription whenever we need to.

Respuesta de Mama Bamboo
Super fast delivery and the product is of the highest quality. I wouldn’t use any other nappy for my son these are more than perfect. The fact they are environmentally friendly ticks an additional box.

Respuesta de Mama Bamboo
Products are first class. And to be helping the planet, what’s not to like!

Respuesta de Mama Bamboo

Respuesta de Mama Bamboo

Respuesta de Mama Bamboo
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.