Mambobaby Opiniones 

I still waiting for my package.
The tracking is terrible i hope it's still coming. 😞

I ordered this item a month ago. I have not received the order yet. I have also emailed checking on the status of the order and have not gotten a response.

I placed an order on 8 December for the mambo ring and the whale shark floater. The whale shark was dispatched first and not the mambo ring. In January I emailed asking why the mambo ring had still not been dispatched and they advised there was a back order for it but dispatched the following day. A week later I received the mambo ring but I still have not received the first item to be dispatched which was the whale shark floater. When I track it, it’s been saying out for delivery since the 29th of January but I have not heard from the courier company. I have sent numerous emails to support which have just been ignored. This is so frustrating because I spent so much money that item I want a full refund for it!

Tracking is awful and one writes asking for support and does not get a response

Can't track. The updates weren't in English. Did not receive package. This was a scam.

I have a shipment from order #109721 . Almost 30 days and still didn`t receive it. Status is the same 20 days already. Export parcel center Germany from 21st of December. Delivery from China will come faster...planning to return it if I dont receive it till 15-16 of January because it will arrive after I come back from my vacation. So disappointed.

Would give zero star if possible, ordered a mambo ring on 12th Oct, still haven't received my item after more than 2wks (their email said on rare occasions it will take 1-2wks, well it's already past that), reached out to support via email and also messaged in Shop app but no response. Think I've been scammed.

update (31/10): Order number MBD-2419617 and ordered it from mambobabydirect.com. Funny after I posted on trustpilot, the shipping status has been changed to "in transit" but I still haven't received it after 3wks.

update #2 (07/11) finally received the mambo ring! it was tricky getting it on my baby at first but once it's on it does exactly what its supposed to do. baby was so peaceful floating/swimming in our bathtub. changed rating to 4 stars, took one star off due to lengthy shipping time but product itself is well made!

Item arrived within a week. All OK.
I do not think mambobabydirect is an official site. So beware.i ordered a mambo solo but received a float with 'newone' branding.
Just beware a lot of money wasted

They do not honor the return policy listed on their website. Attempted to return due to personal reasons and it was denied as they claim they only allow returns for quality related issues which is in direct contradiction to their “comprehensive 30 day” return policy on their website

Return service was horrible. I wrote a few times. Was answered once. I provided all information and pictures necessary to make a return within the 30 days but never heard back. Didn’t know exact date of help requested so I guessed but it was this summer.

the baby absolutely loves this product. we couldn't be happier.
thumbs up

The product itself is decent enough. The service is pitiful. My mother-in-law and I both ordered one by accident and they would not approve a return when I reached out about the error. Absolutely unacceptable that we allow this sham of a company to operate in the United States. Do not buy from them.

Very disappointed with my return service. I contacted Mambobaby several times, got a return approval (within the 30 day requirement) and was never given a return address.

Amazing product, I was searching everywhere for a floaty that my 2 year old could use without me holding him up. This is the only one that did. Love it.

With permission from my daughter, I shared a picture of my grandson using the mambobaby for the first time and he just loves it as well as we do. It is steady, safe and comfortable for him. Thank you so much for this great device!!

I don’t receive my package i i don’t know where it is —__—

I've ordered floats in May. Two of the five floats arrived. I've never seen the three other ones. I wanted to open my own business in July, but now it isn't possible... I'm very disappointed.

Customer service is responsive but they charge you for returns. I think the product itself is terrific, someone gifted this for me around the time I bought one and I ended up eating the cost of the return. I was not happy about that and the CS agent just told me they have fulfillment issues so they pass the cost along to the customer. MEHHHH

Great customer service