Update - April 15, 2026 Billing Issue Resolved – 5 stars
Update – April 15, 2026
I would like to provide an important correction to my previous review.
On March 1, 2026, I emailed Mapify to request a refund for my subscription, as I no longer needed the service for business purposes. Mapify kindly responded on March 4, accepting my request, even though the missed cancellation was my own oversight.
I was very impressed by their fairness in approving a refund for an overdue cancellation.
Unfortunately, due to an error on my end, I overlooked their March 4 email, and the refund transaction did not go through as intended. The confusion in my previous Trustpilot review was entirely my own doing.
I am pleased to confirm that Mapify has now fully resolved the matter and processed the refund.
I sincerely apologize for the earlier misunderstanding and appreciate Mapify's patience and support. I wish Mapify every success in their business.
Mapify actually deserves 5 stars.
Original review – April 10, 2026:
I reached out to Mapify via email on January 31, 2026, about a billing issue. As of today, I have not received any response. I hope the team can improve their customer support, because ignoring paying customers is not acceptable.
Respuesta de Mapify
Hi Simon, Sorry for the experience here!
It’s possible your email was filtered into spam by accident. We usually reply within 3 business days. Could you please send it again to hi@mapify.so ? We’ll make sure to check and get back to you :)
