Marbsva Opiniones 

Checked in and the sink was blocked, place was dirty (Marbelsun Marbella).

Almost a day later they send someone to fix it, causing a leak and they left the place for another day.

We had to mop it up with our own towels and the towels provided, poor experience.

We tidied and cleaned the place before we left. Now they’ve taken £221 from my credit cards deposit with no explanation as to why.

Avoid.

I strongly advise against booking a property through Marbs Vacation Agency.

I made the mistake of not researching the rental agency thoroughly enough and based my decision mainly on the many positive reviews of the apartment. Looking back, I would strongly recommend reading the negative reviews as well before booking.

During our entire stay, we had no hot water whatsoever. We contacted the agency through their WhatsApp service and were given several possible solutions, but none of them resolved the problem. When we specifically asked for someone to come to the property and fix the issue, our request was simply ignored.

As a result, we could not take a single hot shower during our entire stay.

We therefore submitted a complaint through Booking.com. Booking.com subsequently offered us a small compensation in the form of a voucher, which we felt was not proportionate to the inconvenience we experienced.

What happened next was even more concerning: we discovered that 50% of our rental amount had been withheld by the agency, despite the fact that we had left the apartment clean and in good condition and had not damaged anything.

This was a very disappointing experience. The lack of hot water throughout the entire stay was already unacceptable, but the lack of an adequate response and the subsequent withholding of 50% of the rental amount made the situation even worse.

Based on our experience, I would not book through Marbs Vacation Agency again and would strongly recommend that potential guests carefully research the agency itself, rather than relying solely on reviews of the property.