Marks & Spencer Opiniones 

Newport Spotty Store Spent £102 on food the fruit I purchased was bad stale and hard they promised to refund me which they changed there mind total waste of time wouldn't recommend this company at all

Been to the rugby store and all the food was lovely and fresh and I managed to pick up some of the new products and some bbq bits

(My birthday high tea ),
I was very disappointed to day @ marks & spencer Chester,
my friend took me for high tea today ,
The tea was cold when we got the cakes & things .no saucers with the cups only 1 spoon..
It was just the Service that was bad .
well very bad .
I would had though it would be very good ..it was the worst high tea I have ever had, .

I bought a meal deal at the M&S in Waterloo Station (one in front platform 6/7) and arrived to pay the meal deal was 6£ instead 5.5£ when on some of the label was 5.5£
The team leader was rude and unprofessional, pretend to have reason when one of his colleagues show him the mistake and he still pretending to be in reason.
I hope the head office take an action against this person

Even 1 star is too much for this company. There was pilling on the jumper I bought. Then, I reported the issue to customer service along with the pictures of the jumper and asked them to contact me to examine the jumper in more detail. I paid the shipping fee out of my own pocket and sent the sweater to their address. Then they sent the sweater back to me, saying that we could not see any pilling on the sweater. Later, when I reported the issue to customer service, they were not helpful and advised me that you could use a lint remover. It is a company that absolutely cares about customer satisfaction and does not want to help. You should think 3 or 4 times when shopping from this company.

I ordered some clothes via a gift card, so annoyed the clothes basically were just thrown in a green postage bag, all creased, and to add insult to injury one of my refunds went back onto the gift card, but I can't locate the gift card that I did online, as I had to transfer from Love to shop to m&s. So I am £20 out of pocket but most of all so angry about how my clothes arrived, it was as if someone grabbed them from clothes rail and shoved them into a parcel bag, why were they not sealed in a clear bag folded first. NOT GOOD ENOUGH m&s and your delivery is a Joke, waited 7 days for parcel to arrive, when I order from other stores they are a much higher service and have more care!!

Normally I get a pretty good service online from M&S. However, not with my last two orders on 20th April 2024. I waited and waited for my order to be despatched for which the money had been taken from my bank account. Finally, after phoning and using their chat service and emails, I was advised FOUR times that the two missing items from two separate orders were only delayed. However today 30/4/24 I received an email to say they were now cancelled as NO STOCK. How a company the size of M&S does not know on point of order that items are out of stock is beyond me. Especially as when I spoke to anyone about the delay, I was always advised that there was just a delay with dispatching as their system had gone down. Therefore I was rather perplexed to receive an email today saying both items were now CANCELLED DUE TO HAVING NO STOCK. Have then, M&S been taking customers money knowing that they had NO STOCK? I will now have to return the matching jacket as it is POINTLESS without the trousers. I order a lot of items at M&S but this fiasco has now put me off. I was advised I could try in store but as I told the ladies today unless you are size 16 or above you cannot go in to any M&S store and pick up items. I have tried Kilmarnock, Ayr, Silverburn and Braehead and none of these stores stock trousers or jackets in sizes 8 right through to 12. If you want size 16 or above then you are fortunate enough to be able to shop in store. I would love to shop in store as I do prefer to see the items and feel the quality but it is impossible in any of these stores if you are a size 8 through 12. I am seriously considering never ordering anything online again at M&S due to this as really they have taken customers money without having the STOCK AVAILABLE to fulfil orders. I paid 10 days ago for my items and now have to wait a further 5 days for a refund due to M&S cancelling the order.

I love all their products and I will certainly go back!

Absolutely awful ! M and s use to fe brilliant. Customer service is non existence. I have won the Percy pig competition, sent it over to them and it’s been a 3 weeks no correspondence whatsoever ! When I called them they are so unhelpful and tells you to email. Emailed 3 times .. guess what …. Yep … nothing. I will be taking this further if I don’t hear from them

M&S Car Insurance automatic renewal for 2024. The Policy premium quote went up exorbitantly for this coming year (I had been with them for a few years) so I shopped around. I consequently found better cover for £100 less and have found it extremely difficult to disentangle myself from the automatic renewal. To try and telephone the company is nigh on impossible and their online holding on music is enough to send you mentally insane - try holding on for twenty minutes and more and you will see what I mean!
Another odd thing about this the Policy is that personal belongings cover gives favour to M&S own brand products by £100 and they don’t cover what is really needed ie money, debit/credit cards and mobiles.
My advice is shop around.

Bought online. Needed to return item. Can't do so without an account. But website won't let me create an account. Can't reach anyone on phone or chat. Only have 7 days to make the return and I am working now every day. Utterly useless. Won't shop here again

Yes, they’re big. But products almost always reliable. The customer service helpful. And if there’s a problem, you get the feeling they’re doing their best to fix it. 🛍️👗

After having an M&S dressing gown for 15 years I finally had to replace it. It was a bit bobbly in places but completely intact. I replaced it with a Fleece Hooded dressing gown in January. Today I realise the right hand pocket has a hole along the bottom. After only 3 months. I don't even put anything in the pocket, it has gradually opened up and so the quality is obviously not up to standard. I could sew it myself, but I shouldn't need tp

quick and easy click and collect from loughton excellent service

Don’t pay for their house content, emergency cover as my last two emergencies have been treated as anything but ie waiting for an emergency call from 1pm as house insecure and can’t leave as front door won’t lock…it’s now10pm & tumbleweed from anyone M&S related… disgusting… couldn’t give two hoots as long as exhorbatent monthly premium payments keep rolling in… shame on you M&S

Ordered a cake for my mom's 80th very nice and good filling. Just don't think it will be enough for the 30 advertised more suitable for 25 portions. Price £40

Drama! 9 maart retour gestuurd en bij Klaarna gegregistreerd. Geen communicatie hierover, niets. Vandaag volledig bedrag van mijn rekening afgeschreven en geen mogelijkheid om te communiceren. Ze beweren zelfs dat dit niet gebeurd is🙈 !!! Conclusie. Niet bestellen tenzij je het zeker bent dat je niets terug wilt sturen. Heel jammer omdat de producten voor kinderen erg leuk zijn.

Hale M&S food hall is fab young man who served me was Amazing Declan I think was his name a fabulous member of staff !
keep up the good work M&S xxx

M&s cloths has changed to the cheapest foreign rubbish they can buy. Sack your buyers before they totally destroy m&s reputation.

Absolutely shocking service, we ordered a wardrobe thinking the quality and service would be better than IKEA. How wrong could we be.

The wardrobe came with parts missing, fair enough things happen.
We then spent an hour trying to speak to someone from the so called customer service. We were told within 24 hours we would have some communication as the parts were not in stock. 3 days later not hearing a thing (all whilst my little girls room was upside down still) I’m on the phone for another hour asking what’s going on. No one seems to have a clue.
Ive been passed to 3 different people who can barely speak English to get it resolved.
I’ve asked for my money back if they don’t sort it ASAP and it would be down to us to dismantle the part of the wardrobe that’s currently built and put it all back in the boxes. I’ve told them no chance as it’s more time wasted
I have no faith the refund would be processed without me spending more hours on the phone chasing it up. If I could give a 0 star I would.
Avoid M and S for furniture