Marks & Spencer Opiniones 

Disgaceful service over 3 months .Despite emails, a personal letter to Mr Powel ( manager of Croydon) and submitting a complaint to Customer Service main office . Have heard nothing

Waited 11 days for my order to turn up. Chased up twice and each time I was told to give it another 48 hours. I was finally told after 20 minutes on hold that my order was lost. It has been dispatched again today and I can expect it in about a week. Very poor communication all around.

Website is obviously not optimised for mobile phones. Click a link/button and it takes 4-5 seconds to even register it. Then numerous error messages appear saying "tab has crashed". Utterly pathetic website from an utterly pathetic company who obviously have little to no concerns about customer service. With an average of 2 stars on here hopefully it will only be a few more months until this useless lot shuffle off in to administration like some of the other brands.

WOW, I have just had the worst customer experience at
M/S store at NUGENT RETAIL PARK ORPINGTON.
there is 2 sales assistants that are so RUDE AND VERY UNHELPFUL. I purchased a shirt from this shop last Wednesday 11th oct £35.00, I wore the shirt once for a funeral. Then it was washed, when it came out of the washing machine one of the collars was all bent due to the plastic bone had become deformed. This morning I too back the shirt, only to be confronted my a very rude sales person. She informed me because I had cut out the label on the side of the shirt I had no consumer rights to return. Every shirt and tee shirt I own, I always cut them out to stop them rubbing. She then proceeded to accuse me of putting the shirt in a tumble dryer, I don’t even have a tumble dryer. Then another customer service person came over and in a very rude manner repeated what this other person had said,
I think it’s disgusting that these shirts are such bad quality. That if you cut out one little label you are not entitled to a refund, I can assure you I will never purchase another item of clothing from m/S ever again.
Please do not buy shirts from this company as the quality is absolutely disgusting, we also spend around
£150 - £175 per week on food shopping. We will know be doing our food shopping some where else.
Shame on you MARKS AND SPENCERS YOU USED TO BE SUCH A GREAT COMPANY.

Shopping here for my groceries is always a joy.Quality food that tastes as good as it looks.Always a pleasure shopping at Marks and Spencer.

Had to make a claim for an accident that wasn’t my fault, despite the 3rd party admitting liability the claim was a complete nightmare, so much so I put a complaint in and received a small amount compensation. Very confusing and conflicting advice from different agents, felt uninformed and the delay in getting a courtesy car was awful due to their incompetence, it made what was already a stressful time even worse. Then my renewal jumped by over £300! So I cancelled and found a policy that was just £60 more than I paid last year.

Have recently purchased a leather settee and chair on the basis that a fabric sample would be provided. Several phone calls later to the new call centre, no sample and refused access to contact the manufacturer direct to obtain one after staff refused to do so. Advised that if furniture when it arrives in not the colour stated to refuse delivery! All well and good but this could be avoided if a sample provided and then order could be cancelled ahead of delivery if the wrong shade.

I am a longtime M&S customer.
On Friday, 22/09/23 I placed online order with reference: 306-0046686-7547620 and received an email confirmation regarding the order.
I ordered two items - 2 bags, that were proposed on sale.
Today morning, 24/09/23 I collected my order and was highly surprised and disappointed when I found only one item inside the package despite the fact that the package indicated that it contains 2 items.
When I spoke to customer service later I’ve been informed that stock is expired but they could refund me.
Now questions.
- Why I wasn’t informed by M&S that they are unable to fulfill my order in full in advance?
- Whether would I receive the refund if I wouldn’t be in touch with M&S customer service?
- It is a reasonable question because they issued a note that they sent 2 items.
- One of the purchased item was a gift and who will make amends for the loss of the gift?

40 years celebration with all sorts of fancy dress and they cant even serve a decent meal in their Cafe in Hereford. M&S has become a joke! How the mighty have fallen. Really sad.

I ordered a monogramed dressing gown on september 2 for my daughters birthday and on the 15 september got an email to say it was delayed. No explanation. Today 18 september the online assistant said it was out of stock. I have now asked for a refund. Really shoddy treatment from Marks and Spencer. They offered £5 e voucher but I won't shop there again. I expected more from what was a British institution.

I’m probably wasting my time writing this review as M&S never seem to respond. Nevertheless why on earth do M&S persist in using Evri for deliveries. They have a dreadful reputation and they are certainly living up to it with my £450 order of bedding. Evri have had the order for 9 days and no sign of a delivery and no way to contact them. Have cancelled and reordered for store collection. Maybe this is what they wanted all along

Dont trust the e receipts. I was overcharged and complained even sent a copy of the receipt with an explanation and no one has taken the trouble to respond despite repeated emails. Obviously customer service is not at the top or even close to the top of their values

Annoyed at the constant and ongoing delays within M&S delivery service. Phoned my local store where I'd arranged a Click & Collect and put through to Africa???!!! Why on earth is this happening....? They were NOT helpful and sounded in a bad mood and downright grumpy. I don't want to speak to someone overseas, I want to speak to someone in THIS country! I can't bring myself to order from M&S again. Feel horribly let down and badly treated.

I was with M&S car insurance for nearly 25 years. Always found them to provide a good comprehensive policy for a reasonable price. Every year the new quote would come in with a 30% to 50% increase and after calling them they would offer a price there or there abouts the previous year. This year the quote arrived at £552 against the previous year of £293, an 88% increase. No claims in the 30 or so years, except one claim for a windscreen in 2005. Called customer service and they said they would see what they could do and came back with a reduction of £19. Customer agent was very unhelpful “take it or leave it,” “would you like me to cancel your renewal.” I have switched to Aviva with lower excess amount better courtesy car terms etc for £130 less that M&S wanted. The experience has changed my perception of M&S as an organisation. Another company trying to capitalise of inflation.

What's happened to the quality of Marks & Spencer's clothes??? I've been a customer of M&S for many years but the quality of fabrics used in clothes, especially trousers and shorts, but also underwear, have declined tremendously. I've had pairs of trousers that ripped right across the back leg as I was getting into a taxi the third time I wore them and many other pants that ripped in between the legs after I wore them a few times. Clothes at Primark are much cheaper and the quality is probably better.
Very disappointed customer.

Did not receive my parcel left in cupboard , then stolen , told courier many times not to leave it , told m and s have to wait 72 hours to get my own money back terrible customer service , really don’t know why they have to investigate they have the evidence
Won’t shop from here again ever
Order number 301-0046295-7532355

Always had quality service and items from marks and recently have become more fashion forward . Underwear a must, something for everyone, nightwear, socks, tights, scarves, children’s clothes wash up well cashmere and linen spot on and really good for basics. Their basic skinny jeggings can’t fault for the price, size and length range and the colours available! Have found the odd classic gem
In there at a good price and good quality too. Mainly buy separates and mix and match. Everything washes up well no complaints.

Paid for 250 Euros online, picked it up from Dalston, London branch, was only given 200 Euros. They're not answering calls. National customer complaints and Bureau on the phone, long calls, dropped calls, keep telling me to go in there, oh, well, guess why I'm getting Euros, because I'm leaving for Europe and I don't have time for this. The worst service I've experienced in ages

Ordered flowers for anniversary expecting reasonable time delivery, ordered 2 days ago and advised they can be delivered up to 7.30 pm. Called M&S and had some women who didn’t care. Not expecting the flowers to be in good shape given they have been in transit all day. Whatever you do just go to your local florist, this service is crap.

The sale was fantastic and excellent customer service managed to get a full outfit for under 30 pounds and it looks great thanks to Lisa who kindly found my sizes and took to the changing room for me.