Marks and Spencer Opiniones 

Marks and Spencer customer service very poor, I ordered an item from marks and Spencer which should of been ready to collect 2 days ago. I have received no notification to tell me if it's arrived or not, so I contacted customer services who took my order number and then just ignored me.

Always an m and s food shopper ....Dear marks and spencer oh lord what have you done to your donuts! Mmm,slightly larger i thought, new package i thought. Taste test ....what have you done to them ! Jam is definitely not raspberry 😕 I asked the baker in store and was told" new and improved " wrong !! The only benefit of the new version is i will no longer be a donut fan . My waistline thanks you for the new version but my taste buds are in mourning ☹️

I ordered a dress by Sosander, it was £80. When it arrived it was stuffed into a plastic bag that was too small for it, subsequently the dress was creased to death. I sent it back without trying it on. If Marks and Spencer can't be bothered to send clothing well packed I can no longer be bothered buying from them.

I ordered my partner valentines day roses almost 3 weeks ahead of time to be delivered on valentines day because I would be in hospital having surgery. They arrived late afternoon on the 14th. The flowers, 24 blush roses, we're squashed, some buds already dying and they never opened. They just wilted. Landed up throwing them 2 days after delivery. Absolutely shocking, disappointing and a rip off

Over charged in Chiswick store by 12.00 , no phone numbers for store since cyber attack , a customer representative in South Africa was rude and abrasive , I love the accent usually but this person was unhelpful, and when challenged terminated call , 1 hour to get there in rain and now another trip to store there and back . Totally disappointed shopped at that store for 30 years and know the lady on till and am friendly with her also , sad state of affairs really .

Am so disappointed with M&S customer service ( lack thereof) Ordered item online LAST MONTH. Was to be delivered to my local Applegreen Service Station. Received one notice of delay. No further updates/ communication. Not what I was expecting from M& S.

Tried to return 2 coats online but was a day late as they had been sent to another company by mistake
One staff member said yes other said no and closed conversation !!
Years ago you didn’t need a receipt to get cash back

In the last two months I have purchased 3 pairs on men’s jeans from Marks and Spencers and all three have split. I don’t know what they are adding to their denim but whatever it is, it is not built to last beyond a few wears.

Terrible food quality.
Owned by shareholders, not a proper business and that certainly reflects on the overall quality and experience.

I have made several purchases from M&S online recently.
I collect from my local M&S store and bring back returns to the same store.
I have had no problems with purchasing, communication or refunds at any time so I have to give 5 stars (while recently I have been giving 1 or 2 stars to some dreadful other companies)

I ordered a suit in the sale just after Christmas 2025, was told suit delivered 12/01/2026, Suit was not delivered to me, sent email and tried to phone impossible to get hold of anyone.

I submitted an order on the Marks and Spencer Irish website on 24/12/2025.
My order was accepted and payment was accepted and processed. I selected collection in store on 09/01/2026
The order status remained “Waiting for Dispatch”from the time it was submitted to the time it was cancelled. . I contacted Customer Services on two occasions as I queried the progress of the status of my order.
The response to the first email stated it was delayed due to high demands on the service, the reply to the second email 08/01/2026 assured me the order was on track for delivery, no mention of stock issues.
Obviously misinformation and lies considering I received an email the next day 09/01/2026, the due date for delivery,
informing me my order has been cancelled as the item is “Out of Stock”
After reading customer reviews, it appears that accepting orders, processing payments, and then cancelling those orders at the point of delivery is a recurring issue with Marks and Spencer. In my case, my order was accepted, my payment was processed, and the order was cancelled on the day it was due for delivery. Although I received a refund three days later, my money was held for a total of 17 days.
I contacted Customer Service, the reply did offer an apology but no explanation for the cancellation of the order or the misinformation or deception. To add insult to injury I received a Marks and Spencer Gift Card valued €20. I am not easily bought, nor am I seeking any form of compensation.
I had previously stated I would be making a complaint to the Consumer Protection Commission and posting public reviews regarding my experience..
Overall, my experience with Marks and Spencer has been very negative. The communication I received was misleading and deceptive, and my order was cancelled two weeks after it was submitted and accepted.

A truly despicable shambles of a service.

Consistently dreadful issues with online orders, used to be so reliable. My order hasn't dispatched for nearly 10 days, when I contacted to see when will be dispatched, I was offered a refund, no explanation as to the delay. I don't want a refund I want my items... Last year, items missing, took me forever to resolve. I'm not holding my breath with this order. Another great service gone to the dogs, such a shame.

My wife and I have always been avid shoppers at M and S. However, over the last 12 or 18 months we feel that they have let their high standards slip very badly.
My wife now does all the shopping, due to my inability to walk too far, and she is eternally coming home complaining about several aspects of their quality and service. Our normal monthly bill is circa £500-£600, but we will be buying less there in future. Prior to Xmas my wife went shopping frequently for food for the festive period. She found that, whilst the prices went up, the quantities appeared to reduce. The quality was extremely poor. She bought a large bag of Maris Piper potatoes from M and S in the Trafford Centre. When she came to use them, about a week later, about 75% of the potatoes were already inedible and she had to throw them in the bin. Even the ones we ate were of poor quality. Not what you would expect from M and S!! I really don't want to detail everything that was sub-standard but there are also other things that are quite perturbing. The shelves at both the Trafford Centre and Walkden stores are seldom well stocked. The staff at both stores are unhelpful and quite dismissive when you ask for something. Comparing the staff there to the staff at Aldi, M and S need a major uplift in their training.
The staff at Aldi go out of their way to help, and are always very pleasant. I know that nothing will change at M and S but if they lose the customers, which they will if they don't make some effort to repair things that are wrong, then maybe they will realise how far down they have slipped from their past.

Wont let me cancel an order even though it’s not despatched. Days later. Still not despatched. It’s mad. How many people will my parcel pass through on despatch and return. Just cancel it!

Foods gone down hill. The pasta meals. The chicken is gristley. Tried several times and will no longer buy them. Are you using cheap meat to keep prices low? Your meals for one have gone up a lot in the last 2 years. And now you are using rubbish chicken.

Disgraceful retailer total absence of customer service. Bought several apples from them all bad their policy says they will refund the money. Should have had a 100% refund yet instead got pathetic and patronizing response. Told them unless they give me a full refund I will have to sue them over £20. They could not care less and encouraged me to sue them. So I am now taking them to court for £20 of apples. Disgusting lack of any modicum of customer service.

The toilets, especially the disabled one, are often out of service. Store staff, with the exception of a few, view you as an inconvenience if you ask where to find something.
So all in all, not a great experience.
Morrisons had all we wanted and couldn't get at M&S.

I am a victim of stalking and hate crime with phones being used as a weapon. The GPS is hacked into. The NHS can track your phone if you agree and clearly can be open to abuse. My phones are hacked. I went into Norwich Lingerie. CCTV is extensively used to watch me & my son in certain store unpleasant people work in that are involved. In this instance I went in alone. I went to Lingeries where a woman in strippy vertical white and black top wearing MOOSE antlers used the word GROSS at me. I took it on chin. I went to first floor to look at sale. She came loudly onto that floor too. I approached her and asked if she was on the lingeries and she denied it. This is on CCTV, she will clearly be seen in the place that she denied. It is likely I was being followed on CCTV like the castle mall LA cameras watch me I allege. I went to make a complaint about targeted harassment. Unfortunately Louise the manager was unable to fulfill basic safeguarding and was part I allege part of this hate crime designed to provoke me into anger to get in trouble with police that fail to attend allegations of serious sexual offences against very young kids. Louise was snidy abusive saying she knew who I was, what my mental health diagnosis was and said that when I said i was contacting police which I have to report your store tutted and said that she had her 'OWN POLICE FORCE'. impersonating police officers is something I have had to deal with by calltakers in Norfolk police control room regards non attendance of potential peaodfilles photographing King Ed kids which Norfolk Constabulary never attended despite photos claiming they 'knew me' just like LOUISE a manager. She then ran off like it was her own personal vendetta to rally her police force against me. She came back to watch me spreading her own brand of abuse. As such all clothes bought from your store including a nobodies child 100 pound dress will be returned and I intend to boycott your store over safeguarding concerns surrounding liars that don't investigated complaints but abuse safeguarding laws.
Your in no posiition to treat paying customers in this manner. If your store fails to contact my lawyers will contact you. You have been reported to police. I will return my items and NEVER shop with your store again.

Went into Mark's and Spencers, Henry St, today Saturday 20th December. I picked out a brown leather skirt and was looking for a particular top to go with it, the sales assistant Tina could not have been more helpful, went above and beyond for me to find it for me. Unfortunately out of stock but looked for similar tops. Tina was so friendly helpful and patient. You have amazing staff. 😊

I went to M&S to buy a birthday cake for my youngedt daughter, parking was not great and tight so I was unable to get my wheelchair out of the car so I had to only use my crutches which isn't easy. The staff saw me struggling they emptied my cart for me, packed my groceries, took them to my car and loaded in to my car. The lady behind the till told me that I can ask a member of staff to help me shop in the future. Despite how busy the store was the staff were cheerful and happy to help.