Been without my television now for about 6 weeks. Missed all of the world cup. Zero communication from them, have rang them weekly for updates and was previously told parts were on order, but found... Ver más
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Consulta las opiniones de los clientes
I booked an appointment on the Martin Dawes booking system. Easy to do. Engineer called me on the day to confirm I would be at home for the appointment. Engineer arrived when he said he would. He very... Ver más
La empresa ha respondido
We have been without our TV for two weeks due to repair cost issues waiting for our 5 year guarantee to be accepted. Three phone calls later chasing for update on repair. Within 30mins of... Ver más
Communication was very good and despite a faulty replacement part on the first appointment, my washing machine has been fixed today , just a couple of days later . Lewis was a very polite young man an... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de reparación de electrodomésticos
- Servicio de alquiler de electrodomésticos
- Tienda de electrodomésticos
- Tienda de electrónica
- Tienda de TV
Escrito por la empresa
Martin Dawes Ltd has over 50 years’ experience in Retail, Rental and Repairs. Acting as Warrington’s leading home entertainment and white goods specialist, we supply manufacturers such as Samsung, Panasonic, Sony, LG and many more from our showroom and online store. Customers can rent goods with upgrade options every 18 months, purchase outright or take up one of our many finance options. Our 4 highly accredited service centres provide customers from the Midlands through to the North of Glasgow with service for products, in or out of manufacturer’s warranty. Wherever you have purchased from, we can fix your goods, in store or from the comfort of your own home.
Información de contacto
Martin Dawes House, Europa Boulevard, WA5 7WH, Warrington, Reino Unido
- 01925 938999
- eloise@martindawes.com
- martindawes.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 31% de las opiniones negativas
Suele responder en menos de 1 semana
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MORONS
What can l say ?
18 month rental agreement now 24 months yet l have no copy of it.
Bunch of tossers and some woman named Diane needs to get a life and lose her very bad attitude.
l will get anything from these idiots again. Cant give zero stars because the PC Brigade at Trustpilot wont allow it
Above and beyond
Keith, Service Engineer from Doncaster, who attended to my Mother-in-Law in Wetherby tonight, went above and beyond in relation to customer service. He took the TV away for repair, but also brought her spare TV down from upstairs so that she could enjoy watching TV in the comfort of her living room. She is 86 years old and was having to use her stair lift to go to her bedroom to watch the TV.
Thank you very much Martin, you’ve made an old woman and her daughter very happy 👏👏
Excellent on-line experience
Easy ordering on-line and very quick delivery.
Shame setting up much more difficult but that is no fault of Martin Dawes
Do not buy from this company!!
Do not buy from this company!!!
My washing machine and dryer broke within a month twice they brought me a dryer out twice it broke my washing was sent back and turned out it had actually been recalled months before I had the device by the manufacturer for faults! then for months I’ve been waiting for them to come collect the items never came. I informed them straight away the items were left in my garden for them to collect didn’t bother! months go bye I came home and thought they had been turned out scrap man had collected them. Fast forward more months of informing them begging for my final bill and still nothing Facebook post ignored email ignored telephone calls ignored and then out of the blue they sent someone here to collect my outstanding balance he was informed no chance months I’ve been chasing this company month give me the debt of what I owe! I had no washing machine or dryer for over a month when it broke! yet you still took the money of me! So I rang up told the women I want my bill then tried to tell me not until they have the device back you’ve had months to collect the items never bothered! And that it was my fault that the scrap man have taken it! She then said she would be closing my account and sending it to debt collectors! Funny how you’ll pass a debt on but none of you will give the information with what I owe! Your company a joke! Your receptionists have absolutely no manners what so ever and all your company is a scam! You like to try and take advantage of people who can’t afford to buy the items out right! Then take no responsibility when the devices break or you just leave people without stuff like you have done to me!
Good price delivery all good overall…
Good price delivery all good overall good experience
Very competitive pricing
Very competitive pricing. Bought a washer but it was delayed due to bad weather over the New Year period. Kept in formed. No issues with delivery. Very happy with Martin Dawes customer service.
My first purchase from this store
My first purchase from this store . I didn't get the tv I bought .but they did send me one that was ,£170 more to buy .same make different model so very happy
Superb Service.
Ordered a portable hi-fi that happened to be out of stock. Got a quick e-mail to say that the item would be back in stock the following Monday and then be dispatched quickly to me...and it sure was. It arrived on the Tuesday! What a fabulous service. I will certainly consider buying other items from Martin Dawes in the future and have bookmarked their website. Cannot fault them and would recommend to others.
Worked to get stock in for me and then…
Worked to get stock in for me and then sent out very promptly.
It was a surprise to me
To be honest I was on ebay looking for a Panasonic mini hi-fi and I was directed by a pop-up box to Martin Dawes to a better deal to make a saving I ordered on New Years Day and received the hi-fi two days later I bought it as a treat for my birthday it`s still in it`s box on the whole a great service from Martin Dawes Thank You.
Easy to order online
Easy to order online, came with good next day delivery. Fantastic price. Very happy with my purchase ☺️
Price matched my DAB radio and sent…
Price matched my DAB radio and sent very promptly. All good
I bought a lg fridge very good service…
I bought a lg fridge very good service and cheap of price recommend this I am satisfied for the free delivery
Easy to use all round good company
Easy to use all round good company. Delivery was longer but was over a weekend so kinda expected . Only thing I don't like about the TV is it is very quiet even on 16-20
Ordered my new Samsung Tv on the 27th…
Ordered my new Samsung Tv on the 27th got it on the 31st I was nervous when it came to the day it was coming because there was a lot off wind and rain so I contacted them they said don’t worry the TV will be Protected but yes am enjoying my new tv to bits I just love it thanks very much
Scammers and that's all I have to say
Scammers and that's all I have to say. They were supposed to deliver the next day and after 10 days I can't even get in touch with them. They don't answer the phone. They don't respond to emails or messages.
Very poor got declined for finance no…
Very poor got declined for finance no idea why, no refund given on deposit 2 weeks later still waiting crap business
New TV great servivce and price
Ordered a new TV on December 20th delivered the next day in time for Christmas. The price was much cheaper than other retailers I had seen before Christmas and an additonal £15 discount for my first order. All in all very pleased with the TV and service from Martin Dawes
don't beleive the website - make sure they REALLY have stock
Such a shame! I tried to support a 'local', independent business, but they just wasted my time.
Their website said it was in stock and could be delivered in 1 working day, so I ordered, paid and received the acknowledgement. Then it went very quiet - no delivery update, no delivery, nothing. I contacted them and it took several hours to connect to their 'live' webchat (during working hours). When I eventually got connected, they said they didn't have stock or a date when they would have stock ............
I wonder when they were planning to tell me?
They offered a full refund, but even that took a week (and a charge-back request to the credit card provider) before it appeared.
Ordered a Bosch washing machine on 9th…
Ordered a Bosch washing machine on 9th December,
Website showing in stock and I thought free delivery.
When I got to check out it changed £35 for what it calls laundry charge which I reluctantly paid as I had a £15 discount code which softened that blow.
Received an email on 11th telling me the machine is out of stock and expected to be in stock 18th.
I emailed for an update on 19th and got a prompt reply the machine had arrived and delivery would be in the next couple of days.
The machine was delivered on 20th December.
Overall a stressful experience,
The online chat seems to take ages to get a response and I don’t think the website should show items as available when they aren’t.
If you’re thinking about placing an order it may be worth a phone call to check availability first
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