Marvel Heating & Renewable Energy Ltd Opiniones 

342
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Solar & Battery Install - Aug 2026 Just had solar and battery installed by Marvel, over the last few days. Everything went nearly to plan. Just a slight issue getting the roof work done, an... Ver más

Valorada con 5 estrellas sobre 5

Marvel installed a heat pump and solar system for us nearly a year ago. They sorted out the paperwork to apply for the government grant towards the cost of the pump. The installation went very smoothl... Ver más

Valorada con 5 estrellas sobre 5

Twelve months on from our heat pump/ battery installation and we were due our first service. Coley, the engineer turned up on the right date at the appropriate time. His work was professional and he i... Ver más

Valorada con 4 estrellas sobre 5

Our bungalow now sits at a steady warm temperature throughout with hot water 24 hrs a day. The workmen were courteous, cleaned up afterwards and quick in doing the work. We were dubious at first aft... Ver más

Información sobre la empresa

  1. Proveedor de calderas

Escrito por la empresa

Renewable heating design and install specialists.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

342 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,6

Todas las opiniones

(342)

136 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Disappointing experience with this…

Disappointing experience with this company. Positive initial assessment of my house re heat pumps, but then survey result showed the property (which is large) could not be heated unless expensive modifications were made to electricity supply. I had no objection to paying £200 for a full survey but do object to not being shown or given a copy of this survey for reference, and follow up messages to the company being ignored.

8 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pleasant surprise our heat pump has…

Pleasant surprise our heat pump has worked very well all winter it seems to be a good investment so far. I am now understand how my house can be one temperature throughout the day and its quite cosy to be fair. I had a few issues learning to use the controls but Dwayne has been very helpful in guiding me up to speed. Thanks Guys

8 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic guys to deal with....

So, installing an air source heat pump isn't an everyday purchase, so you want to get it right and deal with a professional, competent and trustworthy company.
If that is what you are looking for, look no further than Marvel Heating.

From initial contact, to scoping meeting, to technical walk through Marvel were professional, knowledgeable and extremely courteous (note - this was three separate individuals so it wasn't just one good guy making an impression).

Following on from agreement, the installation process was really smooth and the guys, who are employed by Marvel and not subcontractors, finished within the anticipated timescale without issue or compromise. We are having our bathroom revamped next year and they even installed the radiator of our choice, which required moving it to another wall within the job, which means that next year the system will not need draining to do this work !

So impressed are we with Marvel, that we are now discussing Solar panels - once you find professional, local (ish) contractors why bother trying to better that experience. Top draw service !

11 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional, confident and highly recommended.

The representative, Nigel, was very knowledgeable and confident with clear advice when surveying our 300 year old house. He made the whole process smooth and stress free with clear recommendations. Application for the government grant also went smoothly and the pleasant workmen were very tidy throughout, with materials arriving to schedule. After completion, they described how it worked and contacts if a problem, but the bonus of having increased system water pressure was particularly welcome as we are at the end of a private water pipe line which affects our pressure.
The end result of constant warmth controlled by the thermostats is fantastic, plus no more oil and large tank in the garden! The heat pump was also highly recommended by our Swedish friends

28 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid at all cost

Solar Panels fitted six months ago still waiting for the installation number despite numerous promises. Do not use this company under any circumstances we have wasted thousands of pounds and still awaiting a certificate number.

10 de octubre de 2024
Opinión espontánea
Logotipo de Marvel Heating & Renewable Energy Ltd

Respuesta de Marvel Heating & Renewable Energy Ltd

Good morning Marieanne,

Reading your review as Director of Marvel disappoints me, because you are right it is not good enough. After 8 years of business to receive our first proper bad review is upsetting, so to say don’t use this company feels slightly harsh as everyone can make mistakes and all our our previous reviews don’t follow your experience.

I would however like to make a few points clear.

1. We have sent the relevant paperwork to the district network and are waiting on them, this is out of our control. Yes there was an initial delay in sending this off caused by a member of staff who is no longer with us due to dropping below our company standards.

2. You have not wasted thousands of pounds, you get the energy generated to use in your home and fill up your battery system, the only thing you are missing is the export payments for the small amount of energy you are sending back to the grid.

3. Yesterday I offered to compensate you for the loss you have received so that you are not out of pocket as this can be calculated by looking on your inverter at the exported value and using your pence per kilo watt hour rate. Instead of replying to my email you have decided to come and write this review which is 100% your choice.

I do hope that you reply to my email and that we can settle this situation, we will chase the grid again Monday.

Marvel will learn from this feedback and we are sorry for any distress that this may have caused you.

Take care


Dwain

Valorada con 5 estrellas sobre 5

We had an issue with our heat pump

We had an issue with our heat pump, installed under two years ago, where the hot water was working fine, but the heating was not being triggered. Marvel sent out an engineer the same day they were notified.
Long story short, a replacement heating pump was identified as necessary and ordered (under warranty), arriving a few days later. This was promptly installed, and our system is back up and working.
The level of after-sales care was every bit as good as that received during the initial installation.
Particular thanks to Dwain, who ensured things moved along promptly. We are most grateful.

11 de octubre de 2024
Opinión espontánea
Logotipo de Marvel Heating & Renewable Energy Ltd

Respuesta de Marvel Heating & Renewable Energy Ltd

Thank you Martin, it was a pleasure as always take care

Valorada con 3 estrellas sobre 5

Contacted out of the blue

Contacted out of the blue. Saying here was my guarantee .. Wasn’t sure which address as we are having heating installed 2 properties . Could be a guarantee so tried 2 postcodes None of those so assumed was a scam very odd how do they have my details ? They have responded but now I have to waste time contacting them .. I’m concerned more contact means they have my details 2 months on no problems

25 de agosto de 2024
Opinión espontánea
Logotipo de Marvel Heating & Renewable Energy Ltd

Respuesta de Marvel Heating & Renewable Energy Ltd

Hello, Could you please make contact with us to discuss this, it certainly doesnt sound like a phone call we would make. We only call customers who have made enquiries through our website or our current customers, I am concerned that you either have the wrong company or someone is calling as us.

Without any futher information about this it would be difficult to investigate, Marvel take customer service seriously so please call our office on 01302 357958 or email info@marvelheating.co.uk.

Thank you.

Valorada con 5 estrellas sobre 5

A good price for a good product efficiently installed.

Our initial meeting with Marvel Heating was clear and comprehensive - much more so than any of the other companies who provided us with quotes. This gave us confidence from the start. Marvel was very competitive on price. The installation was efficient and trouble free. I particularly appreciated the way in which the electrician (James) found the best way to run the cables so that they were completely hidden, and the help he gave me to set up and understand the Sunsynk App. I would happily recommend Marvel heating to anyone who wishes to install Solar panels (which should be everyone!).

19 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Spam calls

Enquired once. Now I'm called 5 times a day every day. Have messaged asking to stop.but they continue. Have had to block call using TruCaller

24 de julio de 2024
Opinión espontánea
Logotipo de Marvel Heating & Renewable Energy Ltd

Respuesta de Marvel Heating & Renewable Energy Ltd

Morning Paul,

We always take on board feedback so thank you for taking time to write this review.

We only contact customers who have made an inbound enquiry we do not ever cold call, we would like to understand where you have messaged to inform us to stop calling. I have checked the records of when we have called you and how often as it is all recorded within our system, the number we have called you on does not have a message facility so we would like to clear this up.

The flip side to making the effort to contact someone who asked us to contact them, is to not make the effort and that would lead to bad reviews saying 'we asked for contact and they did not call'.

Our staff are fully trained and asked to remain professional at all times, had you picked up the phone and asked us to not call again this would 100% of been the best way to deal with this.

We wish you all the best and apologies that trying to fulfil your request for information has upset you.

Dwain

Valorada con 5 estrellas sobre 5

The best ASHP provider

I cannot praise marvel enough. There was a seamless transition from design to review to installation and clear up. As I was not used to this competence, I phoned on occasion to pay the instalments. As expected the company were highly professional and friendly. Not only were marvel excellent in their work they were very competitive in price. This is a company everyone should consider for a heatpump installation.

17 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A quality company who I recommend unreservedly.

We used Marvel to install our air source heat pump and their advice and installation were faultless. So it made sense to use them again for the battery and EV car charger as well. As before, their communication and professionalism were outstanding: we are very happy with all that Marvel has done.

30 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly, helpful and proficient.

Everyone I spoke to and met from Marvel was friendly, courteous and helpful. The workmanship was excellent, the installation process was swift and the team of installers was most proficient. Problems encountered on site were dealt with efficiently and helpfully. Now my Ecodan air source pump is working perfectly and I am very pleased and satisfied with how well it performs.

18 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Annual service of our Mitsubishi ASHP system by Marvel

The whole experience was very excellent. Adam, the salesman did a brilliant job explaining how the process would work. He produced a comprehensive quote.
The work was carried out to specification and price.
After a year an engineer was booked to do the annual service - again very comprehensive. He also give me help setting up the WC mode on the Mitsubishi control pane.
I would fully recommend Marvel.

29 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We had solar / batteries/ heat pump…

We had solar / batteries/ heat pump installed end of January 2024. Previously had gas central heating. Have found Marvel to be really knowledgeable and professional at all stages. We've found our system to be a significant upgrade on what we had before and we never run out of hot water unlike previously. House is nice and warm. Solar provided surprising amount of power even in February (in Bolton) on bright days. Immediately noticed bills lower and expect this to improve over the summer as we now move to an import/export tariff. Installation was a really good experience and the team were so friendly and professional. The few settling in issues were quickly and efficiently dealt with. Overall so pleased we've gone ahead and would not hesitate to recommend Marvel Heating. Thank you !

26 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good experience with the installation…

Good experience with the installation of solar panels the fitters and the electrician were well organised, competent, polite and friendly. The office is quick to return calls/emails especially if unable to get through at first. Highly recommend.

23 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Marvellous!

We had such a good experience with Marvel that we have referred 2 friends to them already. Since the heat pump installation in Jan this year, we have had prompt responses to our emails and have taken them up on a great 5-year service package. Marvellous!

22 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extremely good experience

We had our heat pump installed by Marvel just over a week ago now and we are very happy with how the process has gone. The consultation was informative with no pressure to give an order. The walkthrough prior to installation was carried out by experienced heat pump installers who explained the plan and issued a written schedule of works, which we found very helpful. The installation team were pleasant guys who worked quickly, left no mess and did a neat job. Heat pump now working away doing its job, very pleased with how things went.

10 de abril de 2024
Opinión espontánea

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